TxTag Users Face Suspension Warnings Glitch

BREAKING: TxTag Users Receive Unexpected Account Suspension Warnings – What You Need to Know

Austin, TX – May 13, 2025 – Thousands of TxTag account holders across Texas reported receiving sudden and unexpected 'Account Suspension Warning' notifications today, sparking confusion and concern among drivers who rely on the electronic toll system.

Unexpected Notifications Cause Panic

Numerous TxTag users took to social media after receiving emails and text messages stating their accounts were at risk of suspension due to 'unpaid tolls or account discrepancies.' However, many claimed their accounts were in good standing, with auto-pay enabled and no missed payments.

'I checked my bank statements, and all my tolls were paid,' said Houston commuter Lisa Morales. 'Getting a suspension warning out of the blue is frustrating, especially when I depend on TxTag for my daily drive.'

TxTag Responds: 'Technical Glitch' to Blame

In a statement released this afternoon, the Texas Department of Transportation (TxDOT) acknowledged the issue, attributing it to a 'system error' that triggered false alerts.

'A software update last night inadvertently caused erroneous suspension warnings to be sent to some customers,' said TxDOT spokesperson Mark Henderson. 'We assure drivers that no accounts have been suspended incorrectly, and we are working to resolve the issue promptly.'

What Should TxTag Users Do?

TxDOT advises affected customers to:

Check their account balance online at www.txtag.org to confirm payment status.

Ignore the suspension warning if their account shows no overdue tolls.

Contact customer service at 1-888-468-9824 if they believe the notice was sent in error.

Frustration Grows Over Recurring Issues

This incident is the latest in a series of technical problems plaguing TxTag, including past billing errors and delayed toll charges. Some lawmakers are calling for an audit of the system to improve reliability.

'Texans deserve a toll system that works without constant headaches,' said State Rep. Diego Martinez. 'We need transparency and accountability from TxDOT.'

Stay Updated

TxDOT says it will provide further updates via its official social media channels and website. Drivers are encouraged to monitor their accounts for any unexpected activity.

For now, TxTag users can breathe a sigh of relief—but many are left wondering when the next system glitch might hit.

— Reported by Jamie Rivera, Texas Daily News

Got a TxTag alert? Share your experience with us at tips@texasdailynews.com.

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