Consumers Energy Launches Real-Time Outage Map

Consumers Energy Unveils Real-Time Outage Map to Enhance Customer Experience

Jackson, MI – April 1, 2025 – Consumers Energy has launched an upgraded Outage Map designed to provide Michigan residents with faster, more accurate updates during power outages. The interactive tool, now available on the company’s website and mobile app, offers real-time data on outage locations, estimated restoration times, and crew deployment statuses.

Key Features of the New Outage Map:

Live Updates: Customers can track outages down to their neighborhood, with color-coded indicators showing outage severity.

Personalized Alerts: Users can sign up for SMS or email notifications about their specific address.

Crew Tracking: The map now displays where repair teams are working, improving transparency.

Cause of Outage: Brief descriptions (e.g., 'tree limb on lines' or 'equipment failure') help customers understand delays.

'This upgrade reflects our commitment to keeping customers informed, especially during severe weather,' said Brian Wheeler, Spokesperson for Consumers Energy. 'With storms becoming more frequent, timely communication is critical.'

The move follows criticism during the February 2025 ice storm, when over 200,000 customers lost power, and some waited days for updates. The utility says the new system integrates AI to predict outage durations more accurately.

How to Access the Map:

Customers can visit www.consumersenergy.com/outagemap or use the Consumers Energy Mobile App. For those without internet access, outage reports remain available via phone at 1-800-477-5050.

As Michigan heads into storm season, the utility urges residents to prepare emergency kits and report outages promptly.

For ongoing coverage, follow #ConsumersOutageMap on social media.

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