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Mogadishu buying hash
I am a year-old Kenyan of Somali origin, currently living and working in Nairobi. I am a merchant, in the electronics business. I sell what we call Plug and Play electronics like TV, home theatre systems, cameras, digital watches, video recorders, phones all of it. And I have been doing this for the last 20 years. Yes, it is. After finishing high school, I decided to go into business, unlike most of my peers who sought formal employment. I have been on streets, doing business since then, my shop was located along Luthuli Avenue here in Nairobi. Why and at what point did you decide to leave Luthuli Avenue and set up the successful online based HashMart shop? From to to , market challenges arose since more and more businessmen got into the electronics selling business in Nairobi. The market was shrinking; we had pricing issues and a whole lot of difficulties as businessmen focusing on electronics. So, I decided to reach out to a larger market on the internet, like Amazon or Jumia. There was no money coming in, and by the end of , I quit. Not long. In January , I launched HashMart. Hash as in while Mart stands for retail. I wanted something that could stand out, a brand name that is welcoming to everyone despite their religious or political affiliations. That is definitely good growth… Our sales moved from one sale a day, to orders a day. I can confidently say that we have been doing quite well for some time now. We are an e-commerce platform: A middle man between the consumers customers and the retailers and businessmen with electronic products to sell. We are a direct selling e-commerce platform. We get orders from the consumers and match their needs to the suppliers that have the goods that the particular customer wants. We also sell our own products. Branded and owned by HashMart. This model works best for us. It puts us in the position where we can safeguard both the customer and the supplier. This is a quality control measure. It also helps us maintain high ethical standards and protect our reputation as a company by ensuring that the two parties both get what they need from each other. Our market is the middle class. These are people who have a taste for the good things in life, and are willing to spend some money to acquire those things. It is hectic dealing with the Kenyan market. Sometimes we have had to give them new products when they complained about the one that was delivered. We have also had top refund the cash that had been paid. All these we do because we are building a certain bond, trust, with our customers and suppliers. What happens when someone enquires about a product that you do not have in your store? This has happened before, and the way that we handle such situations is by sourcing for the item that they have requested for from other online retailers like Amazon, add a service fee and then we send the link to them. There is the question of logistics and delivery problems when online shops are discussed. Is HashMart any different? Of course, we are different. We work with established international logistics companies like Wells Fargo to deliver our goods from the suppliers to the customers. Our process is secure and reliable. As at now, we do same day deliveries in Nairobi, next day deliveries in all parts of Kenya, overnight service, where any item purchased before pm is delivered to the customer by am — 00 pm the following day. We also do deliveries to Kismayo and Mogadishu in a period of three days. One thing; client satisfaction… from customers, to suppliers and even employees, our core business is to deal with each person in a way that leaves them confident and satisfied with our service provision and way of doing business. The first thing to say here is that our policy of putting the customer first will remain the same. Our standards will remain as it is, if not get better. The goal of making our customers, suppliers and employees happy with our services will remain. In terms of market cover, in the long term, we hope to move to at least 10 African nations. In the next two years, I would like us to perfect what we are doing here in Kenya and then replicate it in Tanzania, Uganda and Somalia. Published in Entreprenuership. Changing with the times Published: November 6, Share Tweet LinkedIn Email. More from Entreprenuership More posts in Entreprenuership ». The Coffee Crusader. Daauus Advertising puts Clients and Audiences First. Nur Aini June 17, Leave a Reply Cancel reply. Loading Comments Email Required Name Required Website.
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