FAQ

General Questions

1.  What is P2P?

• P2P (Peer-to-Peer) trading is the process of buying and selling digital assets directly between users. Payment for the purchase must be sent via specified method and must be confirmed by both parties. In this case digital assets will be sent to the buyer. 
• P2P Market mediates transactions by providing buyers and sellers with a platform to post their ads. At the same time, the market is a guarantor of transaction security by providing escrow services for digital assets and ensuring that the digital asset is sent in time. 

2. Are the ads I see on the P2P Market posted on behalf of Wallet Bot?

The ads you see on the P2P Market are published by users. Wallet Bot only provides a platform for P2P trading.

3. What guarantees do P2P traders have?

Transactions are protected by an escrow system. This means that the amount of cryptocurrency listed in the ad is reserved in the seller's wallet at the time of placing the ad. After the seller confirms receipt of payment, the system will automatically transfer the cryptocurrency to your wallet using the reserved funds.

In case of any disputable situations, contact support service. We also recommend reading the article "How to avoid scam when using P2P service?"

4. What fees are charged for P2P transactions in Wallet Bot?

A commission of 0.9% of the transaction amount is charged only to the seller - for each completed transaction. 

5. How to create Ad and conduct Order in P2P Market?

Please follow this instruction if you want to sell cryptocurrency, and this one – if you want to buy cryptocurrency.

6. How to initiate Orders in P2P Market?

Select an Ad you are interested in and then follow the instructions: for those who is selling cryptocurrency, for those who is buying cryptocurrency.

Questions on Ad 

1. How do I start trading?

To start trading, you need to fund your account in your chosen cryptocurrency. 

2. What is an ad?

P2P-market user has an opportunity to sell a digital asset, for this purpose the platform provides an opportunity to create an Ad for sale. The user has to fill in the parameters of the ad when creating it and publish it.

3. What does "Add Payment Method" mean?

User has to choose payment methods from the list offered by the system. For the selected payment methods user should add appropriate details.

4. What is the floating price of the ad?

The floating price in the ad changes with the market and is regularly updated. 

5. What is a fixed ad price?

The fixed price in the ad does not change according to the market price of the cryptocurrency.

6. What is the minimum amount of a digital asset that can be specified in the ad?

Minimum amounts are: 3 TON, 0.0001 BTC.

7. Are there any limits for the price in the ad?

Yes, the price in the ad can be within 30% – 170% of the market price. 

8. What is a "Payment timeout"?

It is the time period specified by the seller in which the buyer must send the amount specified in the ad to the seller's account. 

Questions on Order   

1. Who is a Seller?

Seller is a user who created the ad to sell a digital asset or a user who accepted the terms of the ad with digital asset buying request.

2. Who is a Buyer?

Buyer is a user who has accepted the terms of the seller’s ad and confirmed participation in the order. Buyer could also be a user who created the ad with digital asset buying request.

3. How do I send payment to the seller?

Follow the instructions on the order details page and transfer funds to the seller's account using the specified payment method. Then click on the payment confirmation button. 

4. Why does the price expire?

This can happen if your listing has a floating price because the price will change with the market and will be updated regularly.

5. What is a disputed order?

In case of a dispute between the buyer and the seller, the disputing parties can contact the support service. In this case, the cryptocurrency in the transaction will be blocked until the end of the appeal process. 

6. How do I cancel an order dispute?

If the parties have reached an agreement and third-party intervention is no longer required, you need to inform the support staff – they will close the dispute.