E-ZPass Scam Prevention and Awareness Tips

As of my last update in October 2023, there have been reports of various scams involving E-ZPass, the electronic toll collection system used in several states across the United States. These scams typically involve fraudulent communications designed to trick people into providing personal information or making payments to scammers.

Here are some common types of E-ZPass scams:

Phishing Emails and Text Messages: Scammers send emails or text messages that appear to be from E-ZPass or a related toll authority. These messages often claim that there is an issue with your account, such as an unpaid toll or a problem with your payment method. They may include a link to a fake website designed to steal your personal information or prompt you to make a payment to resolve the issue.

Fake Toll Notices: Some scammers send out fake toll notices or invoices that look official. These notices may claim that you owe money for unpaid tolls and provide instructions on how to pay, often directing you to a fraudulent website or phone number.

Robocalls: Scammers may use automated phone calls (robocalls) to impersonate E-ZPass representatives. These calls often claim that there is an urgent issue with your account and request immediate payment or personal information.

Spoofed Websites: Scammers create fake websites that mimic the official E-ZPass website. These sites are designed to look legitimate and may be used to collect login credentials, payment information, or other personal details.

How to Protect Yourself:

Verify Communications: If you receive an email, text message, or phone call claiming to be from E-ZPass, verify its authenticity by contacting E-ZPass directly through their official website or customer service number. Do not use the contact information provided in the suspicious communication.

Check URLs: Be cautious of links in emails or text messages. Always check the URL of any website you visit to ensure it is the official E-ZPass site. Official websites will typically have a secure connection (https://) and a legitimate domain name.

Do Not Share Personal Information: Never provide personal or financial information in response to unsolicited communications. E-ZPass will not ask for sensitive information like your Social Security number or full credit card number via email or text.

Report Scams: If you believe you have been targeted by an E-ZPass scam, report it to your local toll authority and the Federal Trade Commission (FTC). You can also report phishing emails to the Anti-Phishing Working Group at reportphishing@apwg.org.

What to Do If You’ve Been Scammed:

Contact Your Bank: If you provided payment information, contact your bank or credit card company immediately to report the fraud and request a chargeback or to stop any unauthorized transactions.

Monitor Your Accounts: Keep a close eye on your bank and credit card statements for any unauthorized charges.

Change Passwords: If you provided login credentials, change your passwords for your E-ZPass account and any other accounts that use the same password.

Report the Scam: Notify the appropriate authorities, including your local toll authority, the FTC, and your state’s attorney general’s office.

Staying informed and vigilant can help protect you from falling victim to these types of scams. Always double-check the authenticity of any communication claiming to be from E-ZPass or any other toll authority.

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