After exploring more than a hundred configurations, we narrowed our selection down to two dozen beta models for qualitative user testing. We invited people from all walks of life to A/B test our most promising prototypes. To do so, we built mattresses with different constructions on each side so our sleepers could easily compare the differences. The Casper was named one of Time Magazine’s Best Inventions of 2015. The Casper ships to your door in a compact box. It’s backed by an industry-leading 10-year limited warranty. The direct-to-consumer business model cuts costs to offer a premium mattress for a third of the price. It's got just the right sink, just the right bounce, and it keeps you cool all night. Describe your product in 3 words. How did you come up with the idea for this product? We started with people. Our design process was human-centered and approached without marketing prejudice. We tested thousands of materials and constructed two-sided ‘beta beds’ that we sent to designated product testers.
After collecting months of feedback and data, we slowly converged on a design that became The Casper. What makes your product special? We hybridized two proprietary materials that are rarely found together: a soft latex and a firm memory foam. Engineered together, they create a sleep surface that gives you unparalleled support without a reduction in bounce or cooling air circulation. What has been the best part of your startup experience? Testing every material we could get our hands on was exhausting, but necessary. We worked with incredible people across America to design, engineer, and manufacture the different parts of the Casper to meet our exacting standards for better sleep.The requested URL /showthread.php?t=45067 was not found on this server. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. Ratings > Returning a Mattress Based on 22,439 Mattress Owner Experiences Our research shows that about 15% of mattress consumers return their mattress, and at least another 15% would like to but do not, usually because of unfriendly return policies.
Given these facts, mattress shoppers would be wise to pay attention to retailer return policies and to do everything possible to ensure that their first mattress choice is the right one. Not surprising, the main reason people seek to return their mattress is a lack of comfort. A mattress that is either too firm or too soft / unsupportive for one's personal preference, body type or sleep position can cause discomfort or pain, usually back, shoulder, and hip pain. Less common reasons people seek to return their mattress include heat retention, excessive off gassing odor, and unsuitability for sex. Chart: Main reasons for wanting to return a mattress Most mattress retailers give the buyer at least one month to return a mattress for an exchange or possibly a refund. Some mattress retailers try to differentiate themselves by having extended return periods, such as 100 days or longer. Our research suggests that the majority of new mattress owners know within one month whether they like their mattress.
As a result, these longer return periods often do not have much actual value to owners, but they can provide peace of mind. At least 35% of mattress retailers now require that you keep your mattress for an amount of time, usually 30 days, before you can return it. Some of these retailers, however, give you the option of returning your mattress early, but a fee may be charged to do so. The purpose of this policy is to ensure that the buyer has given the mattress a fair chance and has allowed the mattress to be broken in. Owners who know right away, however, that they are not satisfied with their mattress do not like having to wait until they can return it. Some owners report resorting to sleeping on their old bed or a couch until they can return the mattress, especially if it causes them pain. While a money-back policy is becoming more common among mattress retailers, about half of them do not offer one. Furniture or department stores that sell mattresses sometimes offer store credit instead of money back.
Getting your money back will often cost you. Money-back policies often involve fees – such as return transport and restocking fees – ranging from $50-$500 depending on several factors, with the average fee being about $220. Online mattress retailers are more likely to offer no-fee money-back returns than are traditional / brick & mortar retailers. Most mattress retailers offer a one-time mattress exchange. (A few may allow more than one or even unlimited exchanges within the return policy time frame.) If you buy from a retailer that allows only exchanges and no refunds, then you would be wise to make sure before you buy that the store has another mattress model that you like in case you need to make an exchange. There are several reports of a consumer wanting to exchange his mattress only to find that the store he bought from does not have another mattress that he is interested in. Fees to exchange a mattress often range from $50-$500 depending on several factors, with the average fee being about $220 including the redelivery fee.
Also, if the mattress you are exchanging for is more expensive than the original, you will have to make up the difference. These various costs cause some people to not return their mattress even though they are unhappy with it. These people, as a result, end up tolerating their mattress, or in some cases they sell it (craigslist and ebay are often used), and or they may even go back to their old mattress assuming it was not taken away when the new mattress was delivered. For a mattress to be eligible for return, the law tags must be attached and the mattress must have no soiling, dirt, stains, burns or tears. Therefore, it is wise to use a mattress protector at least until you are sure that you will keep the mattress. Indeed, to be eligible to use the return policy, many retailers now require that a mattress protector be used. In addition, return policies usually apply to mattresses and foundations only and exclude adjustable / motorized bed frames, demos, and closeouts as well as any accessories that may have come with the mattress such as pillows.