Were you left a card by a courier? Were you sent an email? Then your tracking reference number will be in the email. Just click on it and it will take you to your tracking information. If you need more information about tracking then visit the help section and select Tracking. Its has lots of information about anything from 'why there is no tracking information yet' to 'what does the tracking actually mean'. Were you sent a text? Then your tracking reference number will be in the SMS. If you need more information about tracking then visit the help section and select Tracking. Its has lots of information about anything from 'why there is no 2hour time window available' to 'what does the tracking actually mean'. IS YOUR PARCEL LONGER THAN 1M? Get the best rates on parcel delivery from {{redirect. Please Note - The services you have selected can only be found on our dedicated {{redirect. Click continue to visit {{redirect. HELPING YOU DELIVER YOUR PARCELS
Our automated eBay upload tool could help save you time by doing the work for you.Use our specialist Amazon upload tool to make booking all your orders as simple as possible. Want to keep multiple orders simple? We can provide you with a CSV template file to quickly upload hundreds of items.Where is my parcel? If you want to see where you parcel is you can track it on this site. You’ll need your parcel number and the delivery postcode. Why is there no tracking against my parcel? This could be down to a few things... If you have just ordered your goods it may take a short time for the parcel information to update on our systems. If you have had your parcel number for more than a day and there is no tracking information please contact the sender to verify the number is correct and that the parcel has been passed over to Yodel. There has been no tracking update for several days, what should I do? If there has been no update for a couple of days and it has gone beyond the expected delivery date, please use the webchat facility and an advisor will be able to help you.
The tracking is telling me something different than what has actually happened with my parcel. What should I do? It may be that the latest scan about your parcel's delivery has not made it to our system yet. It can take a few minutes. If you are concerned however, please speak to one of our advisors using the webchat facility. I don’t understand what the tracking is telling me. We get that our language can be a bit confusing! The tracking has been developed to be as user friendly as possible. We have grouped the different stages into a journey to help make more sense of them. This is what they mean: With Sender or Awaiting Collection: For deliveries this is one of the first tracking events you will see. We know there is a parcel on the way but we haven't yet received it from your sender. For collections this can also show if we’re due to pick up a parcel from you but haven’t collected it yet. Left Sender or Collected: The sender has shipped the parcel and it’s on its way to us.
For collections you may also see this once we’ve collected your parcel. This means that we have received your parcel and it will be made ready for delivery on the right day. It’ll also show if we tried to deliver your parcel but had to take it back to the depot. Your parcel was at the local depot but is on its way. This might show at the same time as ‘With Courier/Driver’ to show it’s on its way to you. Your parcel is on the way and is safely in the hands of our delivery driver. If you are expecting a 48 or 72 hour delivery it may not be delivered today – you can check your estimated delivery date in the tracking. This could mean two things. Either we have delivered your parcel - yay! Or we missed you and it’s on the way back to our depot to keep safe. This means that we have delivered your parcel, either straight to you, to a neighbour or a safe place. This is where you’ll see your estimated delivery day or time. You’ll see this if your delivery can’t be completed.
For example, it might have been returned to the sender. It’s usually not reversible and we’d advise you contact the sender if you see this status. The driver tried to deliver before the time slot I was given, why? We're sorry if this caused you any inconvenience. Sometimes the driver may get ahead of schedule and will get to you before the delivery window. How do I track my parcel? I'm expecting a delivery, how can I track its status? You can track your parcel on this site. You’ll need your parcel number and the delivery postcode. Just enter your details here: Track and off you go. What is a parcel ID or number? It’s a unique code that allows us to track your parcel. It’s usually between 8 and 20 digits long. Here are some examples: You may have been sent a parcel number when you ordered your goods, when your parcel was dispatched or on the day of delivery. If we missed you and left a card there will be an 8-digit reference number printed on there that you can use.
If you don’t have a parcel number please speak to the sender of the parcel who will be able to help you. Why can’t I receive tracking updates via text message or email? This depends on what service the sender has purchased. Always enter your email and mobile phone number when ordering items online to make sure the details reach us. What is my parcel number? Can I change my delivery time? Unfortunately you are unable to change the delivery time window. Why was my delivery time missed? We're sorry if this has caused you any inconvenience. Our estimated two hour delivery window is generated by the route the driver will take to deliver all parcels for that day. Sometimes the driver may experience traffic, road closures or deliveries may take longer than usual. If we know that we're not going to make it we'll let you know and give you a new two hour delivery window. I’ve had a delivery time before, why not with this parcel? Well it depends on the service purchased...
We have many services that parcels can be sent on. If the sender has not used a service that provides a two hour delivery window then it won't be available. Why can’t you give me a delivery time? The types of sms/email notifications that you receive depends on what service has been purchased by the sender. (Remember that we need your contact details to send alerts - so make sure you provide these when you order goods online please). Some of our services offer a two hour delivery window. If you do have a two hour window you will be notified by text and/or email on the delivery day. If not then unfortunately you cannot currently upgrade your delivery but don't worry, it will still reach you by 9pm on or before your expected delivery date. I have received a Yodel card with a parcel reference number on it. What should I do next? Firstly check the front of the card to see what instructions the driver has left. Your parcel may be in a safe place on your property, with a neighbour, or our driver may still have it.