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Destini: Thank you for choosing Victoria’s Secret! Destini has seen your question and will be with you shortly.
Destini: Hello Swytliana, I'll be glad to help you today! How may I assist?
Swytliana: hey Destininy! Could you help me please? I have a question about my order.
Destini: I'll be glad to help! How can I help today?
Swytliana: Around June 2nd, I made an order on the website for 284,14 € euros. But I still haven't received the package. Perhaps something happened?
Destini: I'm sorry to hear you have yet to receive your order. I will be happy to assist you with reviewing your order tracking status. May I please have your order number the full name and shipping address associated with your order?
Swytliana: yes! 1 minute please
Swytliana: Order #E000439181
Destini: May I have you verify your full name and shipping address associated with the order?
Swytliana: ave Joao de Deus - bld 40 / 2-drt Rio de Mouro 2635-422 PT
Swytliana: Swytliana Cucherenko
Destini: Thank you for verifying your order. Allow me a moment to look over your order.
Swytliana: no problem, just help please, cos I'm very somber
Destini: I do apologize you have yet to receive your package. I do show your package was scanned for delivered July 14, 2020. At this time I'll like to ask would you like a replacement at no additional cost sent to you for the items available still? Or would you like a refund at this time?
Swytliana: wow but I did not receive it. Can I ask about refund at this time?
Destini: I sincerely apologize for the inconvenience and appreciate your patience with Victoria's Secret. Allow me a moment to process the refund for you.
Swytliana: great . thanks a lot
Swytliana: how much refund in EUR?
Destini: My pleasure.
Destini: You will receive an email in one hour showing the details of this new refund in the amount of $239.98 USD. It will post back in 5-7 business days and your new refund number is C102258272. Is there anything else I can help with today?
Swytliana: 1 moment
Swytliana: I pay for order another amont
Destini: Okay.
Swytliana: Satin Kimono Robe
ColorBlack
SizeXS/S
Qty1
88.45EUR
Lace-Back Satin Kimono Robe
ColorBlack Midnight Garden
SizeXS/S
Qty1
77.39EUR
Oversized Colorblock Sunglasses
ColorBronze
SizeOne Size
Qty1
63.02EUR
V-Bridge Aviator Sunglasses
ColorGold
SizeOne Size
Qty1
55.28EUR
Order Total
Merchandise Subtotal 284.14EUR
Delivery FREE
Order Total 284.14EUR
Payment Total
284.14EUR
Destini: Okay $239.98 USD in EUR is 209.79
Swytliana: I pay total 284.14EUR and why refund is jusst 209.79 ?
Destini: We do not refund for any taxes and duties. I did process the refund for what you paid.
Swytliana: so I can expect for full refund for this order?
Destini: Allow me a moment to look further into this.
Swytliana: I Paid 284.14
Swytliana: without any taxes and duties
Destini: Yes I understand. One moment please.
Swytliana: ok
Destini: Thanks.
Swytliana: thank you
Destini: Thank you for your patience. I am still here with you looking into this.
Swytliana: ok
Destini: Thanks.
Swytliana: ok
Destini: Thanks again for your patience with me. I did look into this and I see that we did not refund you for the full amount. I did put in a request to get you the remaining funds refunded.
Swytliana: Ok
Swytliana: how much?
Destini: The remaining to be refunded is $71.08 USD.
Swytliana: $71.08 how much it in EUR?
Destini: I do apologize I am unsure.
Swytliana: please calculate it
Swytliana: I Paid 284.14 EUR
Destini: Due to a system error, we did not process this refund correctly. I am happy to have this refund issued, and you will see the credit on your account within 5-7 business days (can take up to 30 days depending on your bank).
Swytliana: thanks
Swytliana: how much? please say
Destini: I am unsure.
Swytliana: ok
Swytliana: I need write one more time?
Destini: Is there anything else I can help with today?
Swytliana: thamks
Swytliana: I will wait