Usually there are several steps! If it's at the front desk after a stay, and the complaint is noise, between 10pm-7am, we would invoke the goodnight guarantee (where you get your money back!)We also strive to deal with the issue as soon as possible depending on what it is, leaky taps etc.If there is a problem with a room the front desk will move you rooms, or even hotels if that is not an option (the hotel is full).If any complaint cannot be dealt with by the front desk, or the Operations Manager, there is guest relations, who deal with more serious complaints.Also, we do regular floor walks and daily room inspections to mitigate any issues that may arise!In regards to breakfast or dinner, full refunds are also available.Hope this helps :)I worked as a receptionist for Premier Inn. They have a policy of Good night guarantee..which actually refunds your money for the night stay completely if you were unable to sleep due to reason like external noise or room temperature etc. This sorts out most complaints as there majority on room stays.
Second premier Inn have heavily invested on best mattress in the hotel industry. If you keep a glass full of water at one end it would not be disturbed if tries to get on mattress. Obviously this must be a reasonable length on the mattress. In UK they have operational managers who are like hotel managers. Though they are not empowered enough they do best to sort out guest issues and complaints.Hotel worker Natalie Thomas’ bottom is so good at detecting lumps in beds she is having her prize asset insured for £4million. Premier Inns bed-tester Natalie Thomas shows off her bed testing skills (Picture: Premier Inn) The 39-year-old from Luton, Bedfordshire, tests about 24 guest beds a day as âdirector of bed bouncingâ for budget hotel chain Premier Inn. Natalie is tasked with testing how comfortable each of the chain’s 46,000 beds is, spending around 20 minutes on each one. Premier Inn will be opening 20 new hotels in the next two years across London in locations such as Leicester Square, Blackfriars, Old Street, Holborn and Islington.
The companyâs newest hotel in Stratford was officially was opened last month by Whitbread Hotels and Restaurants managing director Patrick Dempsey. He said: ‘Our exciting growth in London means that we can offer even more people a great nightâs sleep in the best locations when visiting the capital. ‘Premier Inn London Stratford is an outstanding 267 bedroom hotel in one of the best locations in London. We are right in the middle of Europeâs biggest shopping centre, adjacent the Olympic Stadium and six minutes by high speed train from St Pancras.’ Travelodge Dreamer™ Bed by Sleepeezee To purchase this product from our Sleepeezee Hotel Beds shop, please click here. You have just enjoyed a wonderful night’s sleep on a great mattress whilst staying with Travelodge and now we are offering you the opportunity to continue the most memorable sleep experience in your own home... The Travelodge Dreamer™ bed boasts over 950 individual pocket springs within each mattress*.
Each individual spring is designed to follow the natural contour of an individual’s body in order to provide the correct amount of support and comfort to ensure you receive a good quality night’s sleep. Now you can enjoy this continued luxury sleeping experience in the comfort of your own home, safe in the knowledge that comparable products would have a recommended retail selling price in excess of £1,000**.A guide to the best hotels at Manchester airport, featuring the top places to stay for airport parking, shuttle bus services, family rooms, good food and views of the runway. Radisson Blu Hotel Manchester Airport Those after a spot of luxury before their break should consider this hotel. Complimentary prosecco with breakfast and facilities such as a pool, whirlpool tub and beauty lounge will get you into the holiday mood early, while the convenience of being connected to the airport by a covered walkway, the Skylink, will help avoid any last-minute panics. The hotel is light, bright and airy and there are great views of runways from certain bedrooms as well as the Business Class Lounge.
Eight-night Park, Dream and Fly packages start from £139 including a Grab & Run breakfast. The best hotels in Manchester Crowne Plaza Manchester Airport Hotel Having recently celebrated its 50th birthday, this is one of the original airport hotels and it knows what it’s doing. The hotel has a good range of eating and drinking options, including the highly regarded Pan-Asian Sampans restaurant and large Callaghan’s Irish Bar, which has been done out like a traditional pub. For those on early flights, breakfast is served from 4.30am, there’s a small gym and a free 24-hour shuttle bus runs to the three airport terminals in around five minutes. Eight-night park, stay and go packages from £144 including breakfast. The best hotels in Manchester city-centre Clayton Hotel Manchester Airport Previously Bewley’s Hotel Manchester Airport, this is a convenient budget option which has recently been rebranded and upgraded to a four-star property. It’s a great choice for those with kids as, for a £20 supplement, a number of family rooms have two double beds and there are “Child Fun Zones” next to the bar area.
There’s a small gym, a 24-hour shuttle bus to the airport terminals and competitive rates. Eight-day park, stay and fly packages from £110 without breakfast. The best budget hotels in Manchester Just a short drive from the airport (allow five to 10 minutes), this large 215-room hotel has a good range of facilities for pre-holiday relaxation including a leisure centre with a large pool and gym, a whirlpool tub, a steam room and sauna. There’s also a range of free fitness classes and a spa with six treatment rooms. The popular San Carlo Group has a restaurant here, and the park and fly packages include a taxi to and from the airport (around £6 each way if not included). Eight-day Park Here, Fly There packages from £105 without breakfast. The best Gatwick airport hotels Premier Inn Manchester Airport Runger Lane North Around two miles from the airport, this clean, modern hotel has everything you’d expect from the Premier Inn chain. Family rooms have a king-size bed plus two singles and a cot free of charge (if you’d rather two doubles, try the Premier Inn South over the road).
Ask for a room on the fifth or sixth floor with a view of the runways. The sleep, stay and park package includes airport parking at the airport’s Jetparks three car park as well as free parking at the hotel the night of your stay. If you’re not driving, there’s a set rate of £6 to the airport with a local taxi firm. Eight-night sleep, park and fly packages from £74.10 without breakfast. The best London airport hotels This modern hotel on the airport site offers a free 24-hour shuttle bus to the three terminals in around five minutes, a small but well-equipped gym and a computer area with complimentary printing services - useful for last-minute boarding card panics. Rooms are spacious with ergonomic furniture and typical of the Hilton brand, and family rooms have two double beds (some have a sofa bed too). There’s a lounge bar serving Costa coffee and a restaurant with a wood-fired pizza oven. Eight-day park, stay and fly packages from £120 without breakfast. The Lennox Lea Hotel
Chains dominate the airport hotel market but this independently-run 16-room hotel is full of homely touches and offers packages with free parking for airport travellers. Every bedroom is different with classic decoration (think flock duvet covers) and there’s the option to stay in a studio or apartment with a mini kitchen (with a toaster and microwave but no hob). There’s a small bar area and a local taxi firm offers a set rate to the airport of £12 until midnight and £14 after (allow 15 minutes as it’s around six miles away). If you’re feeling flush, there’s also the option to be chauffeur-driven there in a Bentley for £50. Park and stay packages from £89 including breakfast. Read the full review: The Lennox Lea Hotel, Sale Hallmark Hotel Manchester Airport This modern, brightly decorated hotel - think sunny yellow walls with purple furniture - is three miles from Manchester Airport (allow 10-15 minutes to get there) and park and stay rates include a taxi to and from the terminals.
For guests in need of some pre-holiday pampering, there’s a spa with seven treatment rooms, a large gym, a 20-metre pool and a steam room, whirlpool tub and sauna. With spa and conference packages on offer, a mix of airport travellers, corporate and leisure guests stay here. Seven-day park, stay and fly packages from £99 including airport transfer but not breakfast. Just around the corner from the airport, this 64-room hotel is a convenient alternative to the chains on site. Despite its close proximity, the Georgian mansion house with flower-filled hanging baskets, busy décor and a small courtyard seems a world away from the hectic terminals. There’s a restaurant and bar, and stay, park and fly packages are on offer – your car is taken to a secure car park a mile from the hotel while you’re away and dropped off at the airport when you return. Eight-day stay, park and fly packages from £90 without breakfast. For those who are leaving the car at home and want to spoil themselves before their holiday, this is a boutique option just four miles from the airport (allow 15 minutes in a taxi).