Troubleshoot problems with your Genie garage door opener or accessories. FAQs: Troubleshooting Genie garage door opener products Troubleshoot any problems you may be having with your Genie garage door opener, including lights blinking, door reversing, remote issues and more. Why is the Safe-T-Beam light blinking? Why does my Genie garage door reverse/open when I try closing it? Why does the Genie opener run without moving the door? Why won’t my Genie remote control work? I recently installed some LED light bulbs on my opener and noticed I lost a little range on my remote transmitter about the same time. Are the two items related? Safe-T-Beam is a government-required safety feature that must be installed in order for your Genie garage door opener to work. A flashing Safe-T-Beam LED indicator means a malfunction has occurred. First, be sure that the lenses are clean, and check for any possible obstructions or loose wires. Also, make sure that lenses are mounted five to six inches from the floor on either side of the garage-door opening and that lenses are aligned facing one another.
If the LED indicator continues to flash, see your owner's manual for a list of possible causes and additional troubleshooting. The likely culprit is an obstruction in the path of the garage door. Check for and clear any obstructions in its way. If the problem persists, check to see if the red Safe-T-Beam LED indicator is blinking. If it is, be sure that the lenses are mounted five to six inches from the floor on either side of the garage-door opening. If the Safe-T-Beam® lenses appear to be installed properly and aligned facing one another, refer to the troubleshooting section of your owner’s manual for additional causes and solutions. Your garage door may be disconnected from the opener. Check that the emergency-release cord has not been pulled. If this is the reason, you will need to reengage the carriage. The method to reengage the carriage depends on the model of garage door opener you own. See your owner's manual for more details. Be sure that the remote has been properly programmed and that fresh batteries have been installed.
If you are still having trouble, refer to your owner's manual, or contact Customer Service. With the obsolescence of the basic incandescent light bulb, it has come to Genie's attention that there are certain brands or types of LED bulbs that can cause interference with the radio signals. These LED bulbs can have an effect on the operation of nearby devices, such as affecting the transmitter range for remote operation of a garage door opener. To solve the issue, Genie has developed its own LED light bulb, designed specifically for almost any brand of garage door opener. It either eliminates or greatly reduces the issue of weakened remote signal to your opener that common LED bulbs can cause. It also has the added advantage of being shatter & vibration resistant. Learn more about the Genie LED Light Bulb for Garage Door Openers, including where to buy. For expert advice, contact your local Genie Professional Dealer.If your remote is too far away from the receiver, it will not work.
A remote-control garage-door opener is a handy little electronic device that makes it possible to get into the garage without leaving the car or heaving up the heavy door yourself. The opener remotely sends an infrared or IR signal to a receiver that triggers a switch, promting an electric motor to open or close the garage door. Before any garage door remote works correctly it must be within the specified range of its IR signal-sending strength. If it is within range but still does not work, there are ways to fix it. Check the Batteries The most common cause of garage door remote control failure are weak or dead batteries. To be sure that the batteries are always good, use name-brand quality batteries instead of discount brands. Also, although using rechargeable batteries is environmentally friendly and cost effective in the long run, they only put out approximately 1.2 volts as opposed to an alkaline battery that puts out 1.5 volts. Therefore, a remote powered with two rechargeables would only get 2.4 volts when it is designed to run on 3 volts of power.
This 25-percent lack of power may seriously compromise the range and effectiveness of the remote control unit. Check the Battery Contacts Dirty, worn or wet contacts inside of the battery case inhibit the electrical current of the batteries from fully reaching the circuit board inside of the remote control. If the contacts look discolored, pitted or are wet, they need to be dried and polished before any battery can successfully power a remote control. Contacts can be polished with a fine-grit sandpaper, like 400-grit or fine steel wool. Clean the Eyes The plastic covering over the IR unit on both the remote control and the receiving unit is called the eye. This "eye" allows the IR signal to pass through it in both transmitting and receiving. Eyes can be wiped off using a soft damp cloth. Most remote eyes are made of plastic that, although resistant to scratching, become scratched if rubbed against metal, abrasive fibers or dropped onto the ground. The plastic can be polished using specialized plastic polishing substances, but if the IR eye on a remote control is badly scratched, pitted or gouged, there may be no recourse except to get a new one.
Reset the System Remote controls and receivers are small computers. Sometimes a reset is needed to reboot the circuit boards in both the remote control and the receiver. A reset is accomplished by removing the batteries in the remote for approximately 30 seconds and re-installing them. A reset on a receiver is accomplished by unplugging the unit from the wall socket for a bout 30 seconds, then plugging it back in. References Genie Door: Garage Door Troubleshooting GuidesGarage Doors: Troubleshooting a Garage Door Opener Remote Control Photo Credits Thinkstock/Comstock/Getty Images Suggest a CorrectionIntellicode Access Security System features rolling-code technology that enhances the security of your Genie garage door opener. It offers significant advantages over conventional garage door openers that use fixed codes. An old-style opener remote transmits the same, fixed security code each time the remote button is pressed. Because the number of available fixed codes is limited, a conventional garage-door system can be breached by an unsuspecting neighbor, who inadvertently uses a remote with the same fixed code, or by hackers with less-than-innocent intentions.
Genie Intellicode is different. Every time your garage-door system is activated, our proprietary Intellicode system selects a new code from billions of possible combinations. This virtually eliminates the possibility of hacking, and it helps prevent unauthorized entry into your home through the garage. You'll need to be within reach of your Genie garage door opener with your remote. Before activating the door, be sure that all people, pets, ladders, vehicles and other obstructions are clear from the garage door’s path. Then, see your owner’s manual for instructions pertaining to your specific model. Safe-T-Beam technology uses a continual infrared beam that projects across the interior of the garage-door opening to a receiver at all times. In order for your garage door to operate, the beam must be located at least five inches, but no more than six inches, from the floor, and it should be aligned so that the sensors “see” each other. During closing, if the beam is interrupted by a person, animal or object, Safe-T-Beam automatically raises the garage door to protect whatever is in its path.
Please note that the garage door opener will not close the door unless Safe-T-Beam® is installed and working properly.All garage door openers manufactured since 1993 require some form of safety device to protect people, pets and objects from injury or damage if they are in the door’s path. The beam must be located at least 5 inches, but not more than 6 inches, from the floor. The opener will not work if Safe-T-Beam® is tampered with, removed or otherwise disengaged. It depends on the model. You can open your Genie garage door opener from the inside by using the emergency-release cord, which hangs from the mounted overhead opener. Pulling down on the emergency cord will release the door from the opener’s carriage, allowing you to operate the door manually. Use the handle when manually operating your garage door, and be cautious to avoid pinching your fingers between moving door sections. Opening the door from the outside requires installation of a Genie Emergency Release Lock (GER-R).
To learn more, contact The Genie Company Customer Service or your Genie Professional Dealer. You can also refer to your owner’s manual for further instructions.You can disengage the garage door by pulling down on the emergency-release cord. Refer to your owner's manual for complete instructions about disengaging and reengaging the door. It depends on the model, but specific instructions are provided in your owner's manual. On some models, like the TriloG, IntelliG, Excelerator, and ReliaG 800 models, simply depress the two tabs that connect the lens cover to the top of the unit (chassis); the lens cover will swing open. Replace the bulb(s) with a service light bulb (follow guidelines in your owner’s manual for maximum wattage), and close the lens cover. On other Genie® models, you will need a Phillips screwdriver. Remove the two screws (at the top) that attach the lens cover to the front panel. The lens cover will drop down like a hinge, while you change the bulb. Use a heavy-duty, rough service light bulb (follow guidelines in your owner's manual for maximum wattage).