Nature's Sleep's 20-Year Warranty for Ortho-Pedic Visco Memory Mattresses Nature’s Sleep will repair or replace any Nature’s Sleep Visco Memory Foam mattress from the original owner should it be defective due to faulty workmanship or structural defects, at our option and subject to the limitations and conditions described in this warranty. This warranty does not cover any normal increase or decrease in the feel or any normal decrease in the recovery feature of the Nature’s Sleep Visco Memory Foam material, neither of which affect the pressure-relieving qualities of the Visco Memory Foam. Any visible and lasting indentation (Body impression) greater than three-fourths (3/4) of one inch not associated from a sag in the foundation, box springs, or platform (mattress support). Any physical flaw in the mattress causing the Visco Memory Foam material to split or crack, despite normal usage and proper handling. During the first ten (10) years of original ownership, if the mattress is deemed defective, Nature’s Sleep shall be responsible for the repair or replacement costs of the mattress except for any handling or transportation costs associated with repairs or replacements.
Years 11 through 20 we will, (at our option), repair the mattress at a handling cost to the original owner, or replace the mattress at a prorated charge to the original owner plus transportation costs. If we replace the mattress, the prorated replacement charge will depend on when the mattress is replaced. If the mattress is replaced during the eleventh year of this warranty, the prorated replacement charge the original owner pays will be fifty (50) percent of the original purchase price. If the mattress is replaced after the eleventh year but before this warranty expires, the prorated charge the original owner pays will increase five (5) percent for each subsequent year of the prorated period (i.e. 55% of the original purchase price). Nature’s Sleep mattresses are designed to be used on a firm, solid-surface, non-spring foundation or adjustable bed base (mattress supports). This warranty is contingent and based on tests conducted on “sets” that consist of our mattresses and acceptable mattress supports as noted above.
The outer mattress cover is warranted for one (1) year from the date of original purchase against faults in material or workmanship. THIS WARRANTY AND ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WILL BE VOID if the mattress, foundation, or cover is physically abused, damaged, soiled, burned, cut or torn. Nature’s Sleep may require proof of the type, quality and condition of the mattress support used with the mattress SHOULD THE ORIGINAL OWNER process a claim under this warranty. Important information regarding this warranty: Product must be registered with Nature's Sleep within 30 days of purchase for this warranty to be valid. Click here to register online. This warranty is valid only for the original purchaser of the product. An original purchaser is one who purchased the product directly from Nature's Sleep or an authorized dealer of Nature's Sleep.
If you are not the original purchaser of this product, you take it "as-is" and "with all faults." Proof of original purchase is required in order to be eligible to make a valid claim under this warranty. All warranties contained herein shall not apply if the product or cover has been physically damaged, burned, cut, torn or is abnormally soiled or unsanitary. All shipping costs are the responsibility of the purchaser. The warranty gives you specific legal rights that vary from state to state. Please read the following important information: Visco-Memory foam is a temperature sensitive material — therefore the ambient room temperature may affect the mattress feel. Very warm or humid weather may make the mattress feel extra soft, while very cold weather may render the mattress somewhat firmer. A bedroom temperature between 65°-75° Fahrenheit will generate the proper feel. If the feel is too firm, try removing the conventional mattress pad to increase the airflow and responsiveness of Visco-Memory material.
If the feel is too soft, adding a conventional mattress pad should firm up the mattress. Rotate the Visco-Memory Foam Mattress from head to foot every two weeks for the first few months, followed by once every two or three months, or as needed.#1 in Sleep Product Research Millions Served Since 2008 Ratings >> Mattress Type Comparison > Based on 22,584 Mattress Owner Experiences Longevity or lifespan in our research refers to the length of a mattress's useful life – that is, how long it maintains at least some of its original comfort and support. Longevity / lifespan often has the same meaning as durability, but not always. Due to the design, construction and mechanical nature of airbeds, durability and longevity / lifespan must be evaluated separately. Durability in our research refers to how well a mattress resists deteriorating, coming apart or breaking down. Airbeds, unlike other mattress types, are mechanical to an extent, and, as a result, more can conceivably go wrong with them such as leaks and air pump breakdowns.
25%+ of owners report the need to replace at least one part of the bed over the course of ownership. Consequently, airbeds tend to have no better than fair durability. Although airbeds have fair durability at best, they often have good longevity. This is because airbeds are modular in that they can be taken apart into their individual components. In other words, any part of most airbeds – including the air bladder, air pump and comfort layer – can often be easily fixed / replaced with a new part (usually at some cost to the airbed owner). Latex mattresses overall have good-to-fair longevity. They, like airbeds, are sometimes modular in that one or more layer of the mattress can be easily replaced. The main durability complaint by owners is that they can develop body impressions. These impressions, however, do not necessarily undermine general comfort and support, but they can impede ease of movement on the bed. Memory foam mattresses tend to have at least fair longevity.
As a memory foam mattress ages and wears, it tends to become softer and lose resiliency or "memory." Sagging and or body impression development are also possible. Long-term owner experience data is limited for (memory foam / innerspring) hybrid mattresses. What data is available as well as data for other innerspring-based mattresses suggests no better than fair durability / longevity for the hybrid category in general. Available long-term owner experience data for latex hybrid mattresses (latex over foam or springs) suggests about fair durability / longevity. Sagging, loss of support and or body impression development are possible. Innerspring beds generally have less longevity than other mattress types because of their tendency to sag and develop body impressions. Those models with thick comfort layers / pillow tops tend to have the most problems with longevity. Futon mattresses tend to have below-average longevity. Innerspring-based and foam futons may last somewhat longer than other varieties, such as cotton.