Post ItemsOur standard flat rate for shipping within Australia is $9.95. Purchases of $150 or over will be shipped free of charge within Australia. Adairs uses Australia Post eParcel service for all deliveries within Australia. Your parcel will be sent with a tracking number that will be emailed to you when your order has left us. Post will usually arrive within:4 - 7 business days (VIC and NSW)7 - 9 business days (TAS, SA and QLD)9 - 12 business days (WA and NT) Please note: If there is no one available to receive the parcel Australia Post will leave a card with pick up information. The parcel can then be picked up at the local post office during their normal opening hours. Delivery Items The standard rate for delivery items varies from $50 - $150 depending on the item and quantity of items in your order. Delivery fees are calculated at checkout. Free shipping promotions do not apply to delivery items which include most furniture, some rugs and larger homewares pieces.
Adairs uses Cope for delivery any larger items outside Australia Post guidelines You will be contacted by Cope’s customer care team when your order arrives at their location in your state to arrange a suitable date and time. Deliveries are made Monday to Friday, between 9am and 6pm (Public holidays excepted). Delivery items usually arrive within: 15 -20 business days (VIC and NSW)17– 21 business days (TAS, SA and QLD)19 - 25 business days (WA and NT) Please note: Cope’s standard delivery includes delivery to the ground floor door of your building. Due to OH&S policies, the delivery driver is unable to enter your home and the product is not able to be taken upstairs without assistance. If you need help getting the item up stairs or into your home etc. you will need to arrange this with Cope and additional fees will apply. Gift CardsGift cards are delivered using Registered Post and incur a $2.50 postage fee. Free shipping promotions do not apply to gift cards. It is very important to us that you love your purchase.
If it’s not quite right, you can return it within 30 days, or if the product is faulty, simply return the product to our online team or to one of our stores, along with a proof of purchase, for a full refund or exchange. Exceptions: Please note that some items including quilts, underblankets and pillows cannot be returned, replaced or refunded due to health reasons, unless the product is faulty. Our returns policy is not intended to override or limit your statutory rights in any way. Returning a Post ItemFor free post returns, contact our online team on 1300 783 005 to log your return and receive our Reply Paid account number. Then, simply post the item by return mail with your invoice or receipt to our online store team at: Adairs Online Returns88 Atlantic DriveKeysborough VIC 3173 Upon receipt of your return, we will process a credit note, refund or exchange, depending on what you require. Returns by mail may take 2 weeks minimum to process and notification will be by email.
.au can also be returned to any Adairs or Adairs Kids store with a copy of your receipt, if this is more convenient for you. Returns done in store can be processed immediately. Returning a Delivery ItemDelivery Items can be returned to any Adairs or Adairs Kids store with a copy of a receipt. Alternatively you can contact our online team on 1300 783 005 to arrange delivery back to Adairs. Please note: If you are returning the item because it is not quite right a fee will be charged for the cost of delivery back to Adairs. Of course, if the item is faulty you will not be charged this fee. Stock and range available at individual stores varies. Photographed accessories are extra unless otherwise stated. Due to the different screen resolutions, colours may vary. International orders outside Australia and New Zealand cannot be processed at this time. To place an order on via New Zealand website, please visit www.adairs.co.nz Free ShippingFree Shipping for Linen Lovers everyday Australia-wide*.
Free Shipping for orders over $150, after discounts Australia-wide*.$9.95 shipping for all orders under $150, Australia-wide*Gift cards are delivered using Registered Post and will incur a $2.50 postage fee.*Excludes furniture, delivery items and gift cards. Shop with confidence with Adairs online. All payments are processed securely via a Geotrust 128bit SSL connection to eWay, Australia’s leading secure payment gateway. We do not store any customer credit card information. Mattress Removal Service $50 (Per Mattress) "Bed" include the mattress, bed frame including bedhead where applicable. Soft LandingLandsavers Mattress RecyclingWelcome to Barka Parka Does your pet steal your bean bag?Now there is a bean bag just for petsCustom made to properly fit your petFREE SHIPPING on orders over $100 Does you pet like to burrow? Check out our Snug pet bed setsYour pet can snuggle in the pouchfeeling safe and soundSEE MORE >>> A bean bed to fit any breed
We have a bean bed to fit any breedfrom Chihuahuas to giant Great DanesFind a size for your pet >> Heaps of decor colours Wide range of fabric and pipingcolour for you to choose View colour choices >>All prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars. All items on our website and in-store are considered ‘stocked’ unless expressly identified as ‘made to order’ or ‘personalized’ instead. A signature will be required on delivery, so please make sure that you provide a delivery address where someone will be available to receive your goods. If no one is available to sign for the goods, the parcel will be delivered to your local post office for pick up. DISPATCH TIME: 2-3 business days. Please allow an additional 7-10 business days for personalised orders. STANDARD DELIVERY – FREEMetro: 5 business days.Regional: up to 8 business days. EXPRESS DELIVERY – $20Metro: Next business day delivery for orders dispatched before 10am.
Regional: 1-2 business days as per Australia Post website. Tracking for both standard and express delivery is available through Australian Post using the tracking number in your dispatch email. DISPATCH TIME: 2-3 business days. STANDARD DELIVERY – $50Metro: 5 business days.Regional: up to 8 business days. Tracking available through Australian Post using the tracking number in your dispatch email. RUG SAMPLESRug samples can be purchased for $25 with FREE shipping. This can be returned (as per our return policy) for a full refund whether or not you wish to purchase the full sized rug. DISPATCH TIME: 6-8 weeks.STANDARD DELIVERY – $50 - $150 (calculated at checkout). Production on Made to Order furniture starts immediately and takes between 6-8 weeks to dispatch. Once your item is ready, our Customer Service team will contact you to arrange a courier delivery time at your convenience. FACBRIC SAMPLESFabric samples are FREE but will incur a $5 shipping fee unless purchased with other items.
DISPATCH TIME: 2-3 weeks.STANDARD DELIVERY – FREETracking available through Australian Post using the tracking number in your dispatch email. Each wallpaper order is produced individually and may vary between each batch so please ensure you order accurately. Sheridan will not be responsible for overage or shortage based on calculations using our wallpaper calculators. WALLPAPER SAMPLESWallpaper samples are FREE but will incur a $5 shipping fee unless purchased with other items. All shipping is automatically calculated at checkout. Maximum shipping charge for any online order is capped at $150. All returns and exchanges require proof of purchase (e.g. a receipt or credit card statement) and any refunds processed will be performed using the original method of payment. Shipping charges are non-refundable with the exception of damaged or defective merchandise. If you change your mind and wish to exchange or refund your goods, we will accept returns provided that: the return is made within 30 days from the date of purchase;
the goods have not been used; the goods are returned in their original packaging; and the goods are not excluded goods from the change of mind policy, as set out below. Most stocked items (excluding rugs, stocked furniture, hygiene sensitive items) can be returned or exchanged within 30 days from the date of purchase free of charge. Candles, aroma reeds and fragrance can only be returned to a Sheridan boutique store (not to online) and must be returned sealed in original packaging. Please get in touch with our Customer Service Team if you wish to return one of these items. Note: Under the Health Act and for hygiene reasons, Bed Toppers, Quilts, Pillows, Pillow Protectors and Mattress Protectors are non-refundable unless faulty. Rugs and Furniture that have not been made to order, may be returned for change of mind at the customer’s cost or by arranging pick up via customer service where a cost of $50 will be deducted off refund amount. Unless the goods are faulty (see below) we do not offer a return or exchange for change of mind on the following goods: goods that have been personalised;
goods made to order (including furniture and wallpaper). Note: Each wallpaper order is produced individually and may vary between each batch so please ensure you order accurately. We will accept returns for all faulty goods. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. In either case, goods must be returned via their channel of purchase. If purchased in store the goods must be returned to store, if purchased online goods must be returned via the online process. Any bulky item require carrier collection. Click and Collect orders purchased using a credit card can be refunded or exchanged online or in-store. Click and Collect orders purchased using PayPal or Afterpay can be refunded only online or exchanged online or in-store.
At Sheridan, we take extreme care in ensuring our goods are of the highest quality. However, if for any reason you find that one of our products is faulty, or we have not delivered what you ordered, we would like to help you resolve the problem. Returns will be accepted for products purchased online and delivered anywhere in Australia if they are faulty or the products delivered do not match your order. You will need to provide proof of purchase (which may include the invoice, credit card statement or other payment statement) at the time of making the return. Get your return back to us in two easy steps! Australian based customers can create a return request using our easy online returns system via the button below. All you need is your order number and email address with which you placed the order, which can be found in your order confirmation email. .au, phone 1800 223 376 (free call Australia) or live chat between Mon - Fri: 8:00am – 5.30pm; AEST, who will take you through the process and provide you with a Returns Authorisation Number.
STEP 2:Wrap Your Return And Send It Back To Us. You can do this in one of two ways: 1. Write your return authorisation number on the pre-paid returns label provided with your order and stick it on the outside of your return package. You can track your return using the Australia Post article ID on the label via the Australia Post website. 2. If you don’t have a pre-paid returns label, print the returns receipt and insert it in your wrapped package and address the parcel to: Sheridan Customer ServiceOnline ReturnsReply Paid 86120Distribution Centre31-39 Permas WayTruganina, Victoria 3029 Note: only returns with an Australia Post article ID can be tracked. Once you have packaged your return, simply drop it off at any Australian Post shop or into any Australian Post Box. We will give you an update once we have received your items in approx. 3-5 business days. Sheridan provides the following return options for faulty, incorrectly delivered products and to Australian customers where our change of mind policy applies:
On occasion, your requested replacement item may have sold out by the time your product is posted and received by Sheridan. If your replacement is not available, your online account or account with which you paid (e.g. credit card, PayPal) will be refunded. Once your goods have been received by Sheridan, please allow up to 30 days for your credit to be processed back to your account. You will receive an email confirming the credit and you may then log in and select to receive the funds as a store credit or a refund. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund. Any product purchased with a Gift Voucher that is found to be faulty or incorrectly delivered, or falling within our change of mind policy (for Australian customers only) and is returned for an exchange or refund, any money refunded will be credited to the original Gift Voucher. The refund on a correctly returned item that was given as a gift will be credited to the original card or account used to purchase the gift.