Use our tips to keep issues away. Remember to update your device and apps, close unnecessary apps, or restart. Sync your EA Account to Facebook and Game Center to prevent game loss if you have to reinstall your game. It will also allow us to help you more easily. Update your device softwareMake sure that your device’s software is up-to-date. We recommend visiting the Apple Support website.Check for app updatesOnce you have made sure your device is up-to-date, make sure that your app is up-to-date:Open the App Store and select Updates.Tap Update beside any app you would like to update or tap Update All if you would like to update all of your apps. Enter your iTunes Store account information when prompted. The App Store will then download and install the available app updates. NOTE: Some apps may require a Wi-Fi connection to update. Install another app from the App StoreIf none of your apps launch correctly, there could be a problem with authorizing your Apple ID.
To resolve this issue:Download and install an app that is not already on your device.If you don’t want to add any new apps to your device, you can remove an app and then re-download it from the App Store, or sync the app from your computer. Doing this will reset your Apple ID information. NOTE: If you have installed apps using multiple Apple ID accounts, you may need to perform this step for each account. Reinstall the appThis step may cause game progress to be lost. However, you can take steps to help reduce the chances of this occurring:Record your Mayhem ID (The Simpsons: Tapped Out only)To reduce the chances for game data loss and the chance for data to be recoverable, we encourage all of our anonymous users to register/log in with their game to Origin, Facebook, Google Play, or GameCenter (different apps may have different login capabilities).Performing these steps does not guarantee that data loss will not occur and does not guarantee the recoverability of your account.
These steps will only reduce the chance for data loss and, in some cases, the data may be recoverable.If the app still is not working correctly, you may need to remove it from your device and then re-install:Touch and hold any app icon on the Home screen, until the icons start to shake.Tap the “x” in the top corner of the icon for the app that isn't working correctly.Tap Delete to remove the app and all associated data from your device.Press the Home button.Go to the App Store.Search for the app and then download it again. NOTE: If the app is a paid app, make sure that you use the iTunes account you purchased the app with, otherwise you will be charged for downloading the app again. You can find more information on re-downloading previously purchased items on the Apple Support Center. Restart the appIf your issue only affects a single app on your device, close that app:iOS 6 and earlier:Press the Home button to return to the Home screen.Double-click the Home button to display recent apps.
Tap and hold the problematic app until the red minus icon appears.Tap the red minus to quit the app.Press the Home button, and then restart the app.iOS 7 or 8:Press the Home button to return to the Home screen.Swipe up on the app’s thumbnail image to quit the app.Press the Home button, and then restart the app. Restart your deviceHold down the Sleep/Wake button until the "Slide to power off" option appears.Power off your device, and once it's completely shut down,Press the Sleep/Wake button to turn it back on. If you continue to have problems with your EA app after following all of these steps, contact us so one of our EA Advisors can help. Was this article helpful?The Web address you entered is not a functioning page on our site. Go to Amazon.in's Home PageIt's important to ensure that your device's software is up-to-date. If you aren't sure how to update your phone's software, we recommend visiting your device manufacturer's website, or the Android Help Center.If you are unsure of the manufacturer of your device, or would like to find information specifically about your device, you can find it visually and select it from this list to be provided the information you're looking for and more.
Once you have made sure your device is up-to-date, check to make sure that your app is up-to-date. To do this, go to the Google Play Store, and then go to the "My Apps" section. Any items which have new versions available will say "Update Available."NOTE: You can also set apps to update automatically whenever a new version is made available by selecting "Allow automatic updating" on the app's details page in Google Play to maintain the most current version of your app.If your issue is affecting only a single app on your device, please try closing down just that app, and then restarting it. To fully-close an app, go to your App Settings, found in most Android versions in your System Settings, and "stop" the afflicted App with the "Force Stop" button. Wait a few seconds to make sure the App has stopped processing, and then attempt to re-start it.It is possible that your issue is a result of one or more other apps running "in the background" on your device, meaning they are being processed simultaneously with the App at hand.
In this case you might have to Force Stop or close these applications rather than--or as well as--the App you're attempting to access.NOTE: This process can be handled automatically by App Management programs such as "Task-Managers" or "Task-Killers." A number of these Apps are available on the Google Play Store and could go a long way in helping--and also hurting, if one is reckless--streamline this process and alleviate issues.Problems may continue on your phone due to unavailable memory, system stress, or any number of problems. Powercycling might resolve it.Powercycling means a full shut-off of your phone and then a restart. "Powering off" on many Android devices will leave some data and apps in a limbo-state in order to quickly boot your system upon restart, while a full powercycle prohibits this.If problems continue following troubleshooting, ensure your problems aren't stemming from an incorrectly synced App. Use the following steps to clear your cache. Only do this if your account is linked to Origin or Facebook.To make sure you're synced properly, first clear the Play Store's cache on your phone by again going to your App Settings, potentially called "Apps" in your System Settings, select the problem-App, and then select "Clear Cache," to clear the app of its temporary, or saved, files.
NOTE: Selecting "Clear Data" could potentially delete apps, permissions, logins, or more and is not suggested. Accidental use of the "Clear Data" button will result in a warning dictating, "All this app's data will be deleted permanently. This includes all files, settings, accounts, databases, etc." If problems persist, attempt to clear the Play Store's cache on your phone by again going to your App Settings, potentially called "Apps" in your System Settings, selecting "Google Play Store," and select "Clear Cache," to clear the app of its temporary, or saved, files. The above NOTE is even more important here; Following either or both of these steps, it is always a good idea to restart, or even powercycle, your phone.If all else fails, reinstall your App.This step may cause loss of game progress. However, you can take steps to help reduce the chances of this occurring:Performing these steps does not guarantee that data loss will not occur and does not guarantee the recoverability of your account.