Over three years ago we bought a blended-leather Lazboy sofa. They told us the blended-leather was great and would hold up very fine. They insisted that we purchase a warranty as well. The material has already started to significantly deteriorate -- it is trash, and they knew this when they sold it to us! We have sought recourse with them and gotten absolutely nowhere! They don't even express any concern or sympathy for us. They told us the... I spent a lot more money to buy Lazy Boy based on quality. What a mistake- the leg lift broke two months after using it. Here is a video. A year ago we purchased what we thought was a high quality and certainly high priced recline-a-way recliner. in that time, twice I had to personally repair the reclining hardware, finally using an airplane nut on the retaining bracket to stop disconnecting from footpad. one year into owning, now the "memory-foam" product under leather is separating from frame. A tech visit today confirmed this, and stated a new bottom half of the chair needs...
Purchased a couch from LazyBoy with delivery. They came today and refused to bring it in the house. They left it in the garage. Went to LazyBoy today after this happened. Person we spoke to in the store said her manager would call us in two days. I asked her if the movers would return to put the couch in the living room and she said no. We had our old couch removed this morning by two very pleasant movers from another company, without any... Bought two bonded leather power recliners at 700 each and at a year and a half the leather has cracks and pulled apart at seams. They refuse to replace or repair because of defective material, will never buy anything from them again ever. We have owned nine Lazyboys in our 45 year marriage. However, the last two which we purchased in July of 2015 in the Springfield, Il, store have had to be in for repairs. The first of the repairs was done while still under warranty. However, one of the chairs broke again in the same place, and we had to take it back in.
It will cost us $300 in labor for a chair less than two years old. That is too much to pay for a chair. I placed an order with Lazy Boy in December 2016 for a sectional recliner and chair. Two week later they called and told me that the fabric I picked was discontinued. I chose a new fabric and they gave me a delivery estimate of mid February. I called the store on February 4, 2017 and they told me it would now be mid March before I received the sofa. I was told the chair and tables were in the warehouse but they were waiting on the sofa. Took 1 hour for the payment to be completed in the store. Was told it was a computer issue. Received a call later stating they overcharged me by $30.00. Was told at that time my delivery would be Saturday of same week. When I called for a delivery window I was told I wasn't scheduled until the following Saturday. Sure hope the quality of this recliner is worth the money I spent and the aggravation. This is a flaw in the leather which appeared in an area that isn't even in a normal wear area on the seat back.
The rest of the chair is in good condition. We have always had La Z Boy furniture in iur home and still have a La Z Boy hideabed that is nearly 30 years old but is in very good condition. We are getting ready to replace the sofa just to update our living room but will not be buying La Z Boy due to the way we have been treated. I have also figured out why I've been living a *** for two years. Hives,red hot rashes on hands and arms and backs of legs and the back of my head. Doctors were stumped as to what was wrong. Health store soaps laundry and hand soap and alergy pills by the case lot. After reading some posts I did my own test like one person did. I never put gloves on to move the reclinerand broke out all over after just moving it. Day two of sitting on a camping... When we downsized a couple of months ago we had to dispose of most of our furniture, as it just would not fit in our new home. As a result, we have been doing a lot of shopping lately! I’m not normally much of a shopper, so I was surprised that almost every transaction ended with a request to purchase an extended warranty.
Related: 4 big rip-offs to watch out for Some sales associates just mentioned it almost in passing (at Toys’R’Us for a children’s toy, for example). Others gave DIRE WARNINGS about the high cost of repairs should the item break down within the next three to five years. Extended warranties are also called service contracts or maintenance agreements. They are offered to consumers in addition to the standard warranty on new items, particularly large appliances, electronics, vehicles and, now, even furniture. They have an extra cost – usually a percentage of the regular retail price – and are offered for multiple years. The indemnity is to cover the cost of repairs to the item and may include replacement if it’s not economical to repair. Make sure you read the terms and conditions. Retailers may push hard and strongly urge you to buy their plans because they are a cash cow for them. Stores may keep 50% or more of the cost, with salespeople reaping a nice 15% commission for themselves.
Related: Water heater rentals – Why Ontario residents get hosed Repairs may be covered by the manufacturer’s warranty so, even though these warranties are becoming shorter all the time, you may still be buying duplicate coverage. In the first year the consumer must deal with the manufacturer anyway if there is a malfunction, so a 5-year extended warranty really is only for four years. Some retailers (e.g. Sears, The Brick) try to sweeten the deal by offering to give your money back if you don’t make a claim.You often have only 90 days after the warranty expires to make a claim, and often you only get a credit on your next purchase (within a certain time frame). Others may give a store gift card. Read it carefully to see explicitly what is covered and what is excluded. Your claim can be denied. Some people have been dissatisfied with the repairs, or the length of time they had to wait for replacement parts. Related: Why you should avoid mortgage life insurance
We had a LazyBoy sofa that had extended coverage (it was an insurance claim). I had accidentally spilled nail polish on the seat. After trying to clean it off myself with no success, I made a claim. First we had to turn the sofa upside down to see what the fabric content was – no easy task, it was heavy! We emailed the manufacturer’s representative who was in the United States. We waited several days for approval, and several more days for a repairman to appear. He tried different solvents but was unsuccessful in cleaning the seat. What do I do now? Will they replace the sofa? Unlikely, he said, they will replace the seat cushion fabric and it may not match exactly. Extended warrantees have become common “end-of-sale” add-ons. Some consumers swear they have saved a lot of money in costly repairs and are glad they purchased one. You can bargain with the retailer for a lower price if you want it. However, Consumer Reports (and many financial writers) advise against purchasing extended warranties.