Vivint door locks communicate wirelessly with your Vivint touchscreen panel, allowing you to lock and unlock your doors from anywhere, receive notifications when someone enters your home, and manage the accessibility of your home. Turn LED Light On/Off Enable or Disable Auto Lock Illuminate the Key Pad at Night Turn Off Door Lock Beeping Red Flashing on Electronic Door Lock Not Receiving Mobile or Online Commands Not Visible On the App or Online Not Locking or Unlocking What is the advantage of having multiple user codes? What do I do if my door lock isn’t visible online? How do I change my batteries? Can cold weather affect my door lock batteries? What do I do if my door lock isn’t locking or unlocking? What do I do if my door lock is not receiving mobile or online commands? Why are my remote commands delayed? Do I need to have a user code to lock the door? What if my rules aren't working? Why is there a red flashing light on my key-pad?
Red Flashing on Electronic Door Lock If your Electronic Door Lock is beeping and the buttons are flashing red, this means that there’s been some kind of error. This can happen if you’ve tried an incorrect door lock code too many times or you’ve programmed a new code incorrectly. Complete the following to fix it: First make sure you’re using the right code and that the code is currently programmed into your door lock through the online account and that your door lock is connected to your panel. You can check the devices on your panel to ensure communication. If the code is not set on your online account or doesn't have lock access, re-add the code. If the door lock continues to beep every time you try a correct code, you may want to reset the door lock. You can do this by removing the cover on the inside part of the door lock (opposite the key pad) and taking out the battery pack. Once the door lock has been without the battery pack for a full minute, replace the battery pack while holding down the lock button.
The door lock will beep and lock/unlock a few times as part of the reset. If neither of these work, contact Customer Care team for assistance.You may find one of these destinations helpful: My Account & ServicesFrequently Asked Questions about Browning ProSteel Gun Safes Below are the most common concerns you may have about your Browning ProSteel Gun Safe. Please read through the list and if you still have concerns, feel free to contact a ProSteel Customer Service team member at 877-501-SAFE ext. 14 or use the Contact Us form. Q: How often should I change the battery in my lock? A: The battery should be replaced once a year. We suggest using a 9v Duracell Alkaline battery. Replace the battery in your safe on a memorable day like on the 4th of July and replace fire alarm batteries as well. Q: How do I replace the battery in my S&G Electronic lock? A: If possible, change the battery with the door open. The lock has a tray that will slide down out of the bottom of the keypad.
Pull forward and down on the battery tray tab on the bottom of the lock. Replace the battery with a 9v Duracell Alkaline battery. Q: How do I replace the battery in my SecuRAM Biometric lock?The lock has a keypad that lifts straight up. Cup your hand gently under the keypad and lift up to un-clip from the door. Replace and test the lock. Q: How do I change the combination on my S&G Electronic lock (Titan series)? A: The S&G Titan electronic lock is used on products manufactured after January 1, 2012. With the door open, the combination can be changed by following these steps: Enter 22* and the current password or default password (123456) followed by the # sign. You will hear 5 beeps. Enter the new password followed by the # sign. You will hear 3 beeps. Passwords must be 6 characters long. Enter the new password again followed by the # sign. You will hear 3 beeps. The new code should be tested at least 3 times with the door open to ensure it works correctly.
Q: How do I change the combination on my S&G Electronic lock (Z02 series)? A: The S&G Z02 electronic lock is used on products manufactured before January 1, 2012. Enter 74* and the current password or default password (123456) followed by the # sign. Q: How do I open my mechanical (dial) lock? A: The traditional mechanical or dial lock has a 3 number combination. To open the lock, turn the dial to the LEFT stopping on the first number in the combination the FOURTH time around. Turn the dial to the RIGHT stopping on the second number the THIRD time. Turn the dial LEFT stopping on the third number the SECOND time around. Turn the dial slowly to the RIGHT until the bolt retracts. The dial will stop at 95. Q: Can I change the combination on my mechanical (dial) lock? A: The lock manufacturer requires that the combination be changed by a certified (ALOA or SAFTA) locksmith. A fax or email from the locksmith is required with the new combination for the warranty to be valid.
Changing the combination yourself will void the warranty. Q: How can I get the combination or code to open my Browning ProSteel Gun Safe? A: In order to maintain security, you must provide the safe serial number, proof of ownership of the Browning ProSteel Gun Safe and complete a Master Reset Code (MRC) request. The serial number can usually be found on the top right hand corner of the back of the safe. Proof of purchase can be a sales receipt or a certified letter from the local law enforcement office. Please download the MRC Request Form and FAX it to the number indicated on the form. Q: Why does my electronic lock only open 1 time out of several attempts? A: This is usually caused by the position of the handle or a weak battery. Insure the handle is completely in the locked position or replace the battery with a 9v Duracell Alkaline battery. Q: Why does my lock emits 2 long beeps after I enter my code? A: The lock has entered the time out mode. Wait for 15 minutes and enter the code again.