And Surrounding Cities For over 10 years – No Trip Charges Call The Mountain Fox719-265-9032 Or OR We'’ll call you! OR We’’ll call you! Mountain Fox Garage Doors is proud to offer you a free estimate at no obligation. We do not use high pressure sales tactics. We leave the choice always to you! The Mountain Fox Garage Doors staff is hand-picked from across the country, because it is important that you receive the absolute best service available when it’s time for repair. Our shelves are stocked with only the highest grade products that our industry has to offer. Our goal is to repair your garage door correctly products the first time to beautify your home. In addition to manufacturers’ warranties, Mountain Fox Garage Doors provides a 3-year labor warranty on all our work – the BEST in the state! This peace of mind is priceless! We Sell Pella Garage Doors Meticulous detailing and uncompromised craftsmanship provide exceptional quality and design.
World class performance and unparalleled curb appeal in traditional and carriage house designs. Spring Repair It’s unavoidable. Every now and then your garage door springs need to be replaced, but we’re here to help. We have the expertise you need to make this an easy fix. Garage Openers How big of a motor do I need? Chain drive or belt drive? We address these questions and more to help you and your family make an informed decision with your next upgrade. Panels Replacement From a bad ball bounce to the occasional car bump, your garage door panels take a beating. Thankfully, we have a full line of products to get you fixed up in no time. Tune-Up and/or Rollers Replacement Rollers are another common part of your garage that needs minimum yearly attention. They work hard so you don’t have to, and we’ll help you give them the TLC they need. Mountain Fox is fully licensed and insured, family owned business providing professional and timely service at affordable rates.
With over 50 collective years’ experience in the overhead door craft, we are your trusted go-to garage door specialists. Located in Colorado Springs, CO, we service the entire region as well as many surrounding counties. Members in good standing with both the Better Business Bureau (A+ rating) and the IDA (International Door Association). Our technicians are reliable, trustworthy and have all successfully passed background checks. They are sure to keep the worksite clean, and also provide you with an estimate prior to starting the job. We have been awarded the Angie’s List Super Service Award for 2010, 2011, 2012, 2013, 2014 and most recently 2015. Likewise, Home Advisor has given us their “Seal of Approval” and “TOP RATED”, awarded only to those companies able to successfully pass their rigorous background screening and quality service benchmarks. Whether you are looking to upgrade an existing system or want the convenience that garage door openers have to offer, the Mountain Fox family has everything to meet your requirements in the most efficient manner for residential as well as commercial properties.
Furthermore, we are extremely familiar with property management protocol to ensure the tenants receive prompt and professional services while the homeowner is not left in the dark with excessive unexpected expenses they are required to pay! At Mountain Fox, we proudly stand by our work and our word. To prove it, we offer a 3 year labor warranty on services rendered – the best in the State!. Therefore, in addition to manufacturer warranties, we fill the gap by proudly providing our own warranty for the service portion of your invoice. Please call us today @(719) 265-9032 or schedule your appointment now… The Mountain Fox team will provide you with a FREE consultation, or no obligation repair estimate prior to starting any work. No job is too big or too small! Mountain Fox Garage Doors, its owners and employees actively support Colorado Special Olympics, Compassion International, Navigators, and Life Network. We also participate in special events and parades with our military collectors vehicles – call us if you have a special military appreciation or veteran event and would like one of our vehicles to make an appearance.
As a loyal customer, I totally agree that Mountain Fox is the best garage door company in the Springs. Your customer service exceeds all others. I wish you did more than just garages. It’s always a pleasure working with your company. Keep up the great customer service. Mountain Fox (Jeff) was great to work with. Jeff called me when he wasn’t working and walked me through a resetting process. That’s about the highest quality of customer service one could receive. These folks are great. I have used them several times for a variety of projects on rentals, resale homes, and my own home. They are fast, friendly, knowledgeable, and professional and provide all that at a fair price. I have and will continue to recommend them highly!! Call The Mountain Fox16. I reached them by accident and not paying close attention. The guy installed with eyes on the ceiling, noise and w Words do not describe how poor the service I received from Fox. Day one they no call no showed so I called them to get a sales guy stating sorry we will be out
What a dishonor to be called “the worst garage door company in the nation.” But that’s a title bestowed on a Carrollton company notorious across the U.S. for its reputation for jacking up repair costs by selling unnecessary parts at high prices.The company, Garage Door Services, also goes by the name GDS. GDS uses hundreds of company names and phone numbers and owns hundreds more web domains that make the business appear local even when it’s not.The title of worst business was bestowed on GDS this month in an investigative report in Door + Access Systems, a garage door industry trade magazine. The story by Tom Wadsworth confirms my findings. I’ve investigated GDS since 2006, when my first Watchdog report on the company appeared.Wadsworth writes with astonishment that nothing can stop GDS from its shenanigans, not “suspended licenses, lawsuits, bad publicity, F ratings from the BBB, charges of deceptive practices, hundreds of customer complaints, hidden-camera stings on TV and accusations of elder abuse.”
I tried to ask company officials about this. Chief operating officer Lance Michael Willard answered: “Thank you for your interest in hearing our side of the story. At this time, we are not interested in being interviewed for your story. Thank you for reaching out.”GDS has a multimillion-dollar annual advertising budget, most of which is spent on Internet advertising. GDS creates names of businesses that are often one letter or word off from the names of established businesses in cities where GDS sets up shop. The similar names confuse customers.Someone looking for Overhead Door Company of Dallas may accidentally end up contacting GDS Overhead Door Company of Dallas, not realizing the difference.All calls to its shell companies, no matter where they come from in the U.S., are routed to the Carrollton call center and corporate offices in an old car dealership in the 2900 block of North Interstate 35E. The company uses a San Diego post office box.Gary Keown, owner of the original Overhead Door Company of Dallas, says customers call his business to complain about GDS jobs that go bad.
They believe he’s them.“We just apologize and tell them the truth: ‘You got taken.’”Sometimes he fixes a door problem caused by GDS for free.“I’m about ready to pull my hair out because of this problem,” he says. “We do everything we can, but we can’t overcome this.”At GDS, the goal set for repair techs who work on commissions up to 20 percent per job, is to run up as big a bill as possible. That’s the message in the training and in the Wednesday morning motivational meetings in Carrollton, former employees say.A $1,000 ticket is the goal. Remember that a new garage door can cost less.A repairman who worked for the company for two years tells me: “They like the thousand-dollar tickets. They train all their techs. They motivate them to make a thousand dollars.”He left because, he said, “They want people who’ll sell their soul to the company, work seven days a week, drive anywhere and charge what they can get.” The tech asked that I withhold his name because he has started his own business.
Mason Miller of Richardson doesn’t dispute the company’s title as “worst.” The 76-year-old called the wrong overhead door company. He ended up paying GDS $1,700 for a repair that should have cost around $100. All he needed was help programming his garage door opener. Instead, the tech sold him a new opener, a roller, springs and bearings.When I inquired, a GDS executive told me the company had refunded $700 to Miller. The company did send him a letter saying he would get a refund if he signed a no-disparagement agreement and not talk bad about the company. The tipoff that you’ve reached GDS instead of a local company is this: You hear a recording of a woman’s voice saying, “This call may be recorded.” Then the call rings into the Carrollton call center where a sales rep answers, “It’s a great day at Garage Door. Can I get your ZIP code?” You hear lots of bustle in the background, too.You can ask the company if it’s the one I write about here. They may not tell you.“
Whatever garage door company a customer thinks you are, you are that garage door company,” says Kate Morgan, a former GDS “quality assurance” employee.I’ll tell you more about Morgan’s experience and the company’s internal culture in Part 2 coming Sunday.Staff writer Marina Trahan Martinez contributed to this report.Check out “The Watchdog” at 11:20 a.m. Mondays on NBC5, talking about matters important to you.Garage Door Services answers calls at its Carrollton call center by warning that calls are recorded. Then a sales rep says, “It’s a great day at Garage Door. Can I get your ZIP code?”The original Overhead Door Company of Dallas distinguishes itself on its website with its name wrapped in a red ribbon.Garage door repairs should rarely cost more than a few hundred dollars. Be wary of a company that doesn’t have a listed physical address near you.Don’t mistake a great website for a great repair company.Never pay in full upfront. Never pay in cash.If possible, watch as the work is done.