1. When can I expect my Brentwood Home products to arrive? 3–5 days to completewithin 5–10 business days 2. What are the dimensions of the box my mattress will ship in? Foam & Latex Mattresses Spring & Hybrid Mattresses 3. Can an entire luxury mattress really fit in that box? 4. Should I take it out immediately, or can it wait in the box? we make all of our mattresses to orderWe suggest removing your mattress to recover as soon as possible 5. How do I take it out of the box? you’ll also find a little white, plastic safety blade. Use that blade to open the plastic.Sit back and watch as it quickly recovers. 6. When can I sleep on it? 5 days to recover from being compressed in its box, but you can sleep on it right away with no problem 7. What's my return policy? Mattresses & Box Springs We offer a 120 night sleep guarantee. Sleep on your mattress for 30 days to allow your body time to adjust to the new bed. During the remaining 90 nights, if you decide your new mattress isn't the right one for you, then we will send someone to pick it up and give you a 100% full refund.
with a limit of 2 items per year per household. Standard shipping costs will apply after that. If you decide they're not right for you, then you may return your pillows, mattress protectors, and other products within 30 days of placing your order. 8. What if I purchased from a third-party retailer? so we cannot honor the 120-night guarantee on purchases from outside vendors. 9. How does White Glove Delivery work?+ Why isn't Essentia in my local mattress store?Most mattress stores aren't too sure what to make of us because our mattresses put conventional mattresses into question.Example: Shopper says "is natural memory foam better for me?". If the mattress salesperson answers "yes", all the other models in his store are now deemed unhealthy, putting him in a pickle.That's why we chose to open our own Essentia stores.+ What is Natural Memory Foam?All memory foam on the market is made with petroleum-based chemicals except for Essentia's natural memory foam. Wanting something healthier, we developed a natural memory foam.
It's more expensive to produce but results in a product that sleeps much cooler, is healthy and extremely comfortable.+ Why don't you use Wool?1) Better Sleep - Natural latex foam is firm and rubbery. Other companies will add wool on top to improve comfort but the improvement is negligible. Our natural memory foam is far more pressure relieving than wool.2) Reduce Dust Mites - Wool is fibrous which makes it an awesome nesting ground for dust mites and other critters. For this reason, it requires maintenance and should be washed on a regular basis just like a wool sweater.3) Honesty - Wool is used for marketing purposes. Companies will add organic wool for the organic story. They also claim wool is a natural fire retardant which it is, but wool cannot pass fire proofing tests without "assistance". It is always backed with a Fire Retardant.+ Why should I choose your mattress over other natural mattresses?Health + ComfortEssentia mattresses are far more comfortable than regular latex mattresses topped with wool.
This is why pro athletes choose us when they want the healthiest and most comfortable mattress on the market.We also test our products for things like VOC's and performance.✓ Our products are natural.✓ We manufacturer. (99% of the industry just assemble components)✓ We're never satisfied and always improving.✓ We invented and patented the only natural memory foam in the world.✓ We invented and patented a molding process, elevating comfort and performance.✓ Our products deliver comfort like no other, and we do it using natural components.✓ They're ultra high-density which means they'll last. See our 20 year warranty.Just an example of how passionate we are about quality: Organic cotton covers used by most companies have polyester fill and regular unbleached cotton backing. We travelled to Italy, had machinery re-tooled to handle organic fibers and extra wide fabric. It took 2 years but we created one of the few truly unbleached organic covers out there and it's made with organic dyes a well.
That's why people choose Essentia mattresses, because they want the best. Health and comfort without compromise.+ Is it easy to get used to a memory foam mattress?It takes 1-4 weeks to adjust to a memory foam mattress.+ Is your natural memory foam heat sensitive?It's close to 80% less heat sensitive than regular memory foam. Unlike regular memory foam which takes minutes to adjust, our natural memory foam takes seconds. So no matter what your desired room temperature may be, our memory foam will have a consistent feel and adjust to your body and movements quickly. No quicksand-like feel.+ Are box springs or foundations required for your mattresses?The ideal surface for an Essentia mattress is a flat, rigid surface that allows airflow. So a slatted bed base or foundation with a flat, rigid and ventilated surface like our Zebase foundation is the optimal solution. Slats should be no more than 3 inches apart and must not be flexible. The only exception to this is the GratefulBed JR which can be placed on flexible slats.
You'll want to avoid slatted bed base with flexible or bowed slats and box springs (foundations with springs inside) as they interfere with the contouring support and durability our mattresses. A surface like this will void our warranty.+ What is the product care for an Essentia mattress?Ask your questions here.Did you know that over 60 million people suffer from indoor and seasonal allergies? Many of these sufferers try over-the-counter medicines, use humidifiers/dehumidifiers and wash bedding to help improve their sleep, but less than 10% use zippered allergen barrier bedding, which can help prevent the collection of dead skin cells, dust mites and other household allergens from collecting in your mattress and plush surfaces like pillows and bedding.Over time, your bedding collects millions of dust mites and allergens like pollen and pet dander which can aggravate allergy symptoms. If you consistently wake up in the morning with a stuffy nose or congestion, it may not be a cold – it could be due to the allergens that have collected in your bedding.
I WASH MY BEDDING ALL THE TIME, ISN’T THAT ENOUGH? Pillows and mattresses are the perfect home for allergens, such as dust mite droppings, mold spores, pet dander and other microscopic organisms that trigger asthma and allergy symptoms. Washing your bedding is important, however allergens accumulate deep inside pillows and mattresses and can’t be easily removed, only filtered. AREN’T MATTRESS AND PILLOW PROTECTORS UNCOMFORTABLE AND MADE OF PLASTIC? Aller-Ease uses innovative fabric engineering techniques to create comfortable and breathable mattress and pillow protectors. While we do offer products that feature waterproof benefits, we also offer two systems that are cotton, ensuring that you can sleep comfortably and wake refreshed. WHY DO I NEED TO PROTECT BOTH MY MATTRESS AND PILLOW? You should use both Aller-Ease pillow protectors and mattress protectors for full 360-protection – which means the entire top, bottom, and side surfaces of your pillow and mattress are protected.
The zippered closures and allergen filtration fabrics will protect you at all angles from the allergens that are living in your pillow and mattress. ISN’T A MATTRESS PAD THE SAME AS A MATTRESS PROTECTOR? All bedding is not created equally when it comes to filtering allergens. It’s a common misperception that using regular mattress pads will protect your bed against allergens. In fact, they’re likely to harbor even more allergens. For ultimate comfort and protection, use an Aller-Ease mattress protector under your mattress pad. HOW DO I PUT A MATTRESS PROTECTOR ON?The Aller-Ease mattress protector fits over the top, sides and bottom of your mattress. You simply slip the protector on your mattress and zip it closed. WHICH SIDE OF THE MATTRESS PROTECTOR GOES UP? The AllerEase mattress encasement that you have purchased may be constructed with multiple fabrics. All fabrics used will protect against the common household allergens as described on the package.