Customer success manager в Microsoft

Customer success manager в Microsoft


Key Responsibilities:

• Identify and explain how businesses across industries, company sizes and types can meet a new bar for excellence and reinvent themselves to compete in the next decade by embracing Microsoft’s technologies

• Position competitive offerings and solutions in the context of customer needs and experiences; provide technical product overview and insights pertinent to customer need and usage scenarios

• Demonstrate verbally, in writing and through live product demos, how customers can capture value and envision their future with Microsoft’s technologies

• Drive customer engagement from opportunity to increasing usage; be the main point of contact for Microsoft's customers, leading the sales strategy, overcoming objections and negotiating success

• Manage ongoing customer relationships to ensure long-term customer success with Microsoft technologies

• Meet and exceed targets for net-new revenue and sales pipeline, as well as a monthly and quarterly forecast for cloud solution usage; accurately forecast sales, pipeline and usage for the products and solutions in your scope

• Work in a fast-paced, collaborative and dynamic teaming environment with Sales Development Specialist, and Technical Solution Professionals to effectively manage customer engagement throughout the sales cycle

• Leverage social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage Microsoft customers

• Present action plans and results to management and use appropriate escalation techniques to stay on top of goals and objectives

• Obsess over Microsoft’s customers and prospects to deliver a world-class customer engagement experience


• 4 year degree preferred 

• 2-6+ years sales experience with a proven track record of success. Familiarity with modern sales techniques and tools is a bonus, including experience from retail sales, corporate internships, or entrepreneurial programs

• Experience working with or selling Azure or similar solutions preferred

• Strong interpersonal skills, excellent oral, written and verbal communications skills. Ability to successfully communicate with contacts via the phone, email, video and presentations

• Desire to work in a competitive environment where one’s growth potential is driven by one’s abilities and attitude

• Ability to identify the key aspects of a cloud consumption growth engagement, nurture the engagement, and manage the customer relationship through success

• General knowledge of the IT industry, with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately

• Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross business collaboration

• Solid time management skills and ability to work independently or under supervision with a high level of integrity

• Experience using Microsoft Office Suite applications; Dynamics CRM or other CRM experience is a bonus

• Passion for cloud technologies and changing the world

• Fluency in Russian at a business level

• Experience of working with customers in Russia market