The Samsung ADH Service Offering boasts three options that offer you more benefits on selected Samsung Galaxy Smartphone devices – a world first from a Device manufacturer point of view. ADH stands for Accidental Damage from Handling. It is a unique service provided to Samsung customers to protect their supported Samsung Galaxy device for accidental damage during normal use. In order to qualify for ADH Premium you need to do the following; Purchase a supported Samsung Galaxy device*. Keep your proof of purchase, as per the standard factory warranty requirements. This will need to be produced when submitting an ADH repair incident. Register your device via the ADH Premium application. The ADH service is available for supported Samsung Galaxy devices purchased in South Africa only. Grey or parallel products do not qualify for this service or any form of warranty support in South Africa. Galaxy S5 (SM-G900F, SM-G900H) Galaxy Note 3 (SM-N900, SM-N9005)
Galaxy Note 4 (SM-N910H, SM-N910F, SM-N910C) Galaxy Note edge (SM-915F) Galaxy Note 5 (SM-N920C) Galaxy S6 edge (SM-G925F) Galaxy S7 edge (SM-G935F) ADH Premium Benefit Period 12 months from date of purchase. 24 months from date of purchase. Each device qualifies for 1 incident only for any one of the following three incident scenarios; Screen damage repair only or Rear glass panel repair only or Both screen and rear glass panel damage repair only Each device qualifies for 1 screen damage repair only. Each device qualifies for 2 incidents only for any one of the following three incident scenarios; 2 screen damage repairs only or 2 liquid damage repairs only or 1 screen damage repair and 1 liquid damage repair only Should both screen and liquid damage occur at the same as your first incident, this will count as 2 incidents, as per the above information, and your ADH cover will cease. If your 2nd incident has both screen and liquid damage at the same time then the ADH service will cover the “greater” of the damage and the “lesser” of the damage will be for the account of the Samsung device owner to settle.
Smart Pick-Up provides the owner of a premium Samsung Galaxy device with a collection and delivery service. The damaged device will be collected from the owner and returned upon completion of the repair. The customer must call 0861 666 646 to submit an incident. Smart Swap provides the device owner with a loan device of a similar premium quality Galaxy device to use whilst waiting for the repair to be completed. The loan unit will be delivered as part of the Smart Pick-Up offering. In order to qualify for ADH you need the following;This will need to be produced when submitting an ADH repair incident claim. Register your device via the ADH application. * [Bottom of General information page as subtext] Galaxy S4 (GT-I9500, GT-I9505, GT-19515) Galaxy S4 (GT-I9500, GT-I9505, GT-19515)Johannesburg - Chinese phone maker Huawei will offer free screen repair for its flagship P8 smartphone in South Africa as the company takes a page out of Samsung’s book.On Thursday night, Huawei launched its R7 999 P8 smartphone in Johannesburg at an event that hosted approximately 600 attendees.
The P8 - which features a 5.2” 1080p display, Android 'Lollipop' 5.0, 3GB RAM, a 13 megapixel main camera and an 8 megapixel front-facing camera - has finally arrived in South Africa after being launched in London in April.The device is available at limited outlets on Friday with full availability expected by the end of July. Major operators Vodacom, MTN, Telkom and Cell C will also stock the device.However, a new feature for Huawei is its 'Select' offer, which allows owners of the P8 to get two free repairs during a 24 month contract period.Executives of the phone company said the repairs can cover two screen replacements or two liquid damage - logic board - replacements. Alternatively, the offer covers one of each of these replacements as well.Huawei also said that it has customer care centres to help process the replacements. The ‘Select’ offering is also targeted at being rolled out across Africa.“We have therefore focused heavily on building strong technical capabilities across African countries by training technicians and independent repair centers to ensure that our consumers are assured of the highest level of support,” said Huawei in a statement.
The replacement offering from Huawei in South Africa, though, echoes that of Samsung’s ADH, or ‘Accidental Damage from Handling’ service for the Samsung Galaxy S4 device.Under ADH, Galaxy S4 owners qualify for two screen damage repairs only, or two liquid damage repairs only, or one screen damage repair and one liquid damage repair only.However, at R 7 999, the Huawei P8 comes in at almost half the price of the Samsung S6 Edge which costs over R16 000 from Vodacom.Huawei is taking on bigger rivals with its P8 phone in South Africa. Phone makers' race to offer better after-sales service comes as the South African smartphone market heats up.A number of low cost smartphones have hit the South African market this year with the likes of Vodacom launching its R799 Smart 6 Android device and Microsoft launching its R1 149 Lumia 435.Subsequently, South African smartphone usage is expected to top 23.6 million users this year, up from 19 million in 2014, according to the managing director of World Wide Worx Arthur Goldstuck.Should more phone brands offer better repair and after-sales service?
Tell us by clicking here.Acer: 0871513400Apple: 0800444 426 Dell, Lenovo and HP Warranty information: Email: customercare@platinumwarranty.co.zaCall Centre: 0861 245 001What is deemed as a repair?What is a swap/exchange/replacement device in the service process?What is the TAT for the different repair levels and types?Applicable to all repairsA deposit fee may be required for Out of Warranty Repairs.More information pertaining to liquid damage Our new call out service, WeFix Go, is coming soon. For more information please contact us at go@wefix.co.za Plugged into the world RiCharge is Africa’s leading manufacturer and supplier of mobile charging solutions, helping you in stay in touch and #StayConnected A beautiful range of superior wooden products, from smartphone and tablet covers to electric longboards. Get Exclusive Content and Specials Send us your email address and we’ll send you all the latest news on new products and services.Your Samsung Galaxy S4 is broken or damaged and you are looking to get your Galaxy S4 repaired?
Compare now and find the best price for the required service for your Samsung Galaxy S4 and go directly to the store. Repairing your broken Samsung Galaxy S4 is in most cases cheaper than buying a new smartphone. You can expect costs of about USD 50 for repair services of your mobile device. Replacing the display is normally a bit pricier than that. However, in almost all cases it is cheaper to than buying a new device. Repair broken Samsung Galaxy S4 What kind of damage of your Samsung Galaxy S4 should be repaired? After that are at 9,1 percent, (9,1 percent), (9,1 percent) and last (4,5 percent). The following diagram (infographic) shows the . The statistics are based on the repair requests (multiple requests possible). The can be required for a variety of reasons. E.g. the display of your Samsung Galaxy S4 does not respond to your touch anymore after it got dropped, the screen stays black, has broken pixels or the display glass is scratched, cracked or completely broken.
becomes necessary if . Symptoms can be that the touchscreen doesn''t react to touch at all, only delayed or just when applying a lot of pressure. The is necessary, if , but the screen has other issues. E.g. the screen stays white, grey or black, has broken pixels (spots, stripes or similar) or the background light does not work anymore. is recommend when your Samsung Galaxy S4 stopped working (e.g. does not turn on anymore) and you are not able to determine the problem. If you have dropped your . Consequences of a water damage don''t always appear right away. Immediately drying the device thoroughly, turning off the phone and if possible removing the battery can help increasing the chance of a successful repair. A professional assessment of possible damages of your Galaxy S4 are recommended in any case. This way serious water damage can be avoided or affected parts replaced. If your Often it can also be a problem with the charger/charger cable or a broken USB cable.
In any case a professional smartphone repair shop can help finding the problem and replace or repair the broken parts. The In this case you should consider If the is too silent, you can hear cracks, the tone is cutting out or there is no sound at all, despite the correct settings, it is recommended to get a repair or replacement of your speaker or earpiece. is necessary if the button stops working due to wear and tear or after dropping the phone. If your , it is often caused by a Hardware damage of your Power button (On/Off Switch). is mostly fixed by replacing the element. is not just important for optical reasons. A small crack can easily increase over time or it can lead to water and dust getting into your Galaxy S4. Which can lead to more severe problems for your phone. A is necessary if people can not or almost not hear you anymore during a phone call. Also constant lags, tone that cuts out or cracks can point to a microphone problem of your Galaxy S4.