I was thinking about purchasing some patio doors and a salesman from Express Bi-folding Doors (EBD) of Leeds came to my house on 20 October last year. He completed an order form and I paid a deposit of £1,145 by credit card against the total price of £4,701. A surveyor called on 26 October to take some measurements but I changed my mind on the morning of 28 October. However, EBD has said that straight after the survey, the glass and blinds order had been placed and manufactured in Italy which means that most of my deposit payment is non-returnable. What should I do? This scenario is covered by some important trading standards legislation called The Cancellation of Contracts Made in a Consumer's Home Regulations 2008. In a nutshell, most contracts worth more than £35 made in the home are cancellable by a consumer within seven days but, in this case, you tried to cancel too late, on the eighth day. Crucially, however, Capital Letters established that EBD failed to give you the correct paperwork, prescribed by the regulations, supposed to give you information about your right to cancel, the consequence of which is to make the contract unenforceable.
After many emails and the involvement of EBD's solicitors, it accepts it was breaching the regulations and has agreed to refund your deposit, which I applaud. This is an expensive lesson for EBD and it has amended its paperwork to avoid this type of calamity in the future. You are very lucky that the law bailed you out on this occasion. If EBD had failed to issue a refund, you could have sought reimbursement from your credit card company. Steve Playle is team leader at Surrey Trading Standards Service. We welcome letters but regret we cannot answer individually. Please include a daytime phone numberThe Home Space from Express Boasting inspirational full-sized display homes in a unique 27,000 square foot space, the country’s largest-of-its-kind showroom (and a Europe-first!) is now open. Displayed within the showroom is our full portfolio of premium architectural aluminium products including bi folding and sliding doors, windows, glass roofs and much more. All products are installed within show-homes or room sets alongside design led home interior solutions, with working kitchens, technical build areas, consultation areas, even a roof skylight viewing deck and glass innovation centre where you even can learn how glass is made.
The full-scale show houses have been designed to cater for all types of properties. We have a built a replica of our Firs House project, proudly displaying the full-front elevation, which is a traditional double-bay property but modernised by our aluminium products. We also have a Grand Designs style contemporary house which is our tribute to the amazing Rutland Road project that we carried out, we have built three kitchen extensions taking their lead from the charming town houses in Surrey and Harrogate and the third from our Middlefield House project. The main central show house, which includes three fully-fitted kitchens and has four very different extensions: - Our uniquely designed glass box extension taking its lead from our Orchard House project. - Two orangery extensions including a typical Express extension and East Wing Cottage, a design inspired by a stunning extension we completed on a traditional stone-built home. - A distinctive, beautifully designed extension that is a replica of The Cedars which is one of our most popular projects.
Quite uniquely, the showroom is set within the premises where all of our products are made, meaning visitors will also be able to enjoy a tour of our huge manufacturing facility, allowing the opportunity to see first-hand the quality and size of our manufacturing operation. And for those of you looking for interior inspiration as well as glazing solutions, you’ll be able to explore a number of stunning rooms fitted with exceptional kitchens, bedrooms and designer furniture from our sister company Express in the Home. In addition, we’ve partnered with some fantastic brands for the furnishing of the show houses and areas surrounding them. Our new Leeds showroom is the most extensive showroom in the country regarding product offering, and arguably the best architectural aluminium showroom in Europe!Conveniently located just ten minutes from Leeds City Centre and just minutes from the motorway network our new Leeds showroom is located at Unit 23, Millshaw Park Ind Estate, Leeds, LS11 0BL.
No appointment is necessary, parking is free with off-cuts and information readily available to take home to aid with setting out your project. Don’t worry if it sounds like there is a lot to see and children will be running riot, we have a designated children’s entertainment area so they will be kept entertained while all visitors can take as much time as they like to explore this amazing showroom setting.Express Bi-folding Doors Ltd at Express Bi-folding Doors Ltd.Express is feeling the love today, come and join us for a complimentary glass of prosecco whist getting ideas for your home # # ❤️ 🥂🌹The differences between our various sliding patio doors. We offer an extensive range of sliding patio doors, each offering their own benefits and unique selling points. We don’t want you to be overwhelmed by the various ranges on our website so the quick guidelines below explain the key differences between the door types. A traditional sliding door - The XP Glide is our best-selling patio door it’s a wonderful product offering slim sightlines of just 35mm, whilst offering large glass areas within individual panels capable of being made well over two metres wide.
Lift and slide patio doors are heavy-duty sliding doors, which are effortless to operate as the door glides on lifted ball bearings, a smooth quiet movement that defies the size of the glass wall that is moving. The XP Glide S can also be dropped down into the track so it locks in any open position, ideal for parties or when children are playing in around the huge glass doors. Glass panoramic sliding doors are simply stunning, minimal structural profiles are bonded to the glass creating a door which minimal frames offering the real wow factor. The slide panoramic is our manually operated offering, whilst the Hi-Finity is electronically operated, ideal for the most discerning home owner. Click on the links above to explore all of these superb products in more detail, or contact our sales team for more information or just to discuss which is best suited for your project. The Magic Ingredient: Aluminium The strength of an aluminium profile ensures that individual panels can be manufactured well in excess of five sqaure metres, creating a striking visual impact whether you are viewing the product from inside or outside the property.
Despite their strength, the profiles are extremely thin, meaning minimal sight lines both at the head and foot of the door, but also a slim sight line where the panels meet. Take a look at some of our sliding door projects Choose Your Favourite Track A sliding door boasts a minimal amount of aluminium and truly maximises glass areas, offering large clear openings. The system can be manufactured with any number of panels, with a traditional twin track system offering the option of two or four panels and a triple track option offering between three to six sliding door panels. A triple track system can offer a 66% clear opening, while our unique face fixed additional panel can create a 75% clear opening with four panels stacked behind one another on a triple track system. Contact us to find out more Visit one of our showrooms Visitors to our showroom love our sliding doors. Many visitors to our showroom come to look at our bi folding doors only to find themselves seriously considering our sliding doors as they have never seen anything like it before.
That is why we always recommend seeing our products first hand, we have huge patio doors on display in all of our showrooms, including our full range of slide, lift and slide, and panoramic glass sliding doors, so come and see for yourself to decide whether a folding or sliding door is the ideal solution for you. Cant make it to a showroom? Then see Express at a show Its Spring, which means we’re on the road again! We’re exhibiting at some of the UK’s largest home and self build exhibitions so if you cant make it to one of our showrooms or would like to visit us whilst making a direct comparison to other Companies or products available then visit us at upcoming shows in London, Glasgow and Manchester. We have a huge exhibition stand manned by our own staff only, and of course various folding, window and roofing products on display, as well as literature and information for you to take away. The stand also houses four different types of sliding patio doors, so contact us via the tabs below for tickets or details.