Client Specialist, Advisory and Investment Management в Thomson Reuters

Client Specialist, Advisory and Investment Management в Thomson Reuters


Responsibilities:

  • Provide high level specialized training on product and functionality.
  • Increase product stickiness by demonstrating relevant new content and functionality that enable end users to be successful.
  • Identify “at risk” customers/end users and tactically focus on retaining them.
  • Timely capture of end user intelligence in appropriate Customer Relationship Management system.
  • Provide customer feedback to product development/SBU and represent the “voice of the customer”.
  • Participate in strategic migration activities as required.
  • Regular value-add meetings with key users.
  • Increase customer satisfaction by providing high quality service and support.

Qualifications:

  • At least two years of experience interacting with financial professionals either in a trading, service, training, help desk, account management or sales role.
  • Specialized market knowledge in Corporate Finance, Macroeconomics or Investment Banking
  • Good knowledge of Russian market and customer business needs and workflows.
  • Strong Excel skills (experience in building financial models).
  • Excellent listening and communication skills and ability to create and develop relationships.
  • Continuous self-learner who keeps abreast of market developments, content and technology.
  • Preferred knowledge of Thomson Reuters products, content and infrastructure.
  • Financial Modeling knowledge preferred.
  • Self-motivated and able to work well with team members including other Client Specialists, Sales Specialists, Account Managers and management.
  • Fluency in Russian and English.
  • University degree and relevant work experience required

Apply:

http://jobs.thomsonreuters.com/ShowJob/Id/50573/Client%20Specialist,%20Advisory%20and%20Investment%20Management

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