being a budget hotel I didn't expect too much but still. The floors had clearly been wiped over in our room but i would imagine with dirty water as there were dirty streaks. We were unable to increase the heating so could barely sleep as we were so cold. I'm a size 12 but struggled to get into the toilet & close the door. Raul N, General Manager at Hotel ibis budget Birmingham Centre, responded to this review Thank you for taking the time to tell us about your experience at the ibis budget Birmingham Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I was sorry to learn that the standard of the room allocated to you did not meet your expectations on this occasion. Your comments clearly indicate shortfalls in the standard of housekeeping. We have addressed the issues you have raised with the relevant members of the team.
I apologise for any inconvenience or discomfort caused to you by these shortfalls in the standard of your accommodation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. For the money, this is the nicest place we've stayed in Birmingham. Easy access to town centre & train to NEC. Clean hotel, well organised staff - very polite. Continental breakfast for £5.50 was excellent value. Michal K, General Manager at Hotel ibis budget Birmingham Centre, responded to this review We very much appreciate your comments regarding your stay at the ibis budget Birmingham Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
« Not Impressed » Mattress cover badly soiled, toilet roll holder not secured to wall, no lock on toilet door, no privacy when taking shower, shower cubicle was within bedroom, no tea/coffee making facility, 1 of 2 lifts not working throughout duration of stay Thank you for your feedback received following your recent stay at Ibis Budget Birmingham Centre. I was sorry to learn that your stay on this occasion fell short of your expectations and I apologise for any discomfort or inconvenience caused.You have clearly raised some points which need addressing, and I thank you for bringing these matters to my attention so we may investigate the shortfall in service to ensure we do not see a reoccurrence. I was disappointed to learn that the standard of cleanliness in your bedroom fell below expectations. Our Housekeeping team have a stringent set of daily procedures to follow and it is evident these were not adhered to on this occasion, for this I apologise. We have, of course, taken up your particular complaint with the staff involved to rectify any shortcomings.
Once again thank you for taking the time to leave your feedback and we would hope to see you again in the future. « It was fine » Our stay was fine, and had a good nights sleep. It is clean, and good value, just don't expect anything over and above that: - requested a room on a high floor and was allocated a room on first floor - earth pin stuck in one of the sockets making it unusable (room 110) - one lift was permanently out of order - key stopped working after 24 hours Thank you for your feedback received following your recent stay with us, I am sorry that it was not your expectations. As with any guest feedback, it is always hoped that a guest may bring any issues they may be experiencing to our attention at the time, as this gives us the opportunity to address them there and then to ensure a guest has a much more enjoyable stay with us. I am unsure if you did afford us this opportunity. Given such a chance, would have done their utmost to make this happen.
Reception staff will always do their best to allocate a room which suits your requirements; though regrettably as there are a limited number of top floor rooms this may not be possible if the hotel is busy. I would like to apologise for the inconvenience caused by the lift having been out of order during your stay, particularly on the day of your departure. I understand the frustration this may have caused you, we are in constant communication with the lift company to ensure the lift is repaired as quickly as possible. Once again thank you for taking the time to give us your feedback and we hope to see you again on your next trip to Birmingham. « short comfortable stay » hotel was clean, well maintained and comfortable. staff wer friendly and wecoming. the location is good, the city centre is within easy reach on foot. The hotel is on a major road but the windows insulated form the noise well. I was happy to hear you enjoyed your stay with us at Ibis Budget Birmingham Centre.
I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I look forward to welcoming you back to the hotel upon your next trip to Birmingham. Need specific advice visiting Birmingham, West Midlands? Visit the TripAdvisor Travel Forum for Birmingham and ask our Destination Experts and the travel community.“Under new management, don't be put off by previous reviews.”Real Deals on Birmingham hotels - save up to 88%* Compare hotel prices on 278 booking sites in 1 searchOur sports centre offers public membership which provides access to our swimming pool, fully-equipped gym, squash and badminton courts and our range of fitness programmes. The University also runs holiday activities for children and a range of other all-year-round activities, which adults and children alike can enjoy. Find out about the Munrow Sports Centre. The University offers competitively priced bed and breakfast accommodation through our conference and events service venuebirmingham at the Conference Park adjacent to the Edgbaston campus.
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