Consumers are quickly becoming more comfortable buying mattresses without ever trying them out. In fact, the latest Consumer Reports' mattress survey shows that many people bought their mattresses at retailers with few brick-and-mortar outlets or that sell mattresses online, and they like what they're finding. Of the four mattress stores that scored highly in our mattress store Ratings for overall satisfaction, Original Mattress Factory has stores in just nine states (though it ships to most). Costco stores display mattresses standing up, which makes them difficult to try, and sells more than half of its mattresses online. and QVC, don't sell mattresses at walk-in stores at all. The 20,000 subscribers surveyed were the least satisfied with Big Lots, a discount retailer with more than 1,400 stores in 47 states. Subscribers who shopped there were particularly displeased with that chain’s mattress selection and the cleanliness of floor models; they were also among the most likely to report shopping-related problems.
Just slightly better was Sleepy’s, which was lowest rated in 2013, the last time we asked our subscribers about mattress stores. Sleepy’s is now owned by Mattress Firm, which placed in the middle of the pack in our Ratings. But much like Sleepy’s, it also gets dinged for its prices. (Check out the best and worst mattress brands.) Before you shop, check our exclusive brand and retailer Ratings, use our mattress buying guide, and review our Ratings of almost 60 innerspring, foam, and adjustable-air mattresses. Major Mattress Retailers Don't Impress In our survey, traditional sellers, mattress chains, and department stores fared the worst. Our subscribers shopped mostly at Sleep Number mattress stores, and that retailer scored well except for price. Macy’s did about the same but with one notable difference: Eight percent of respondents who shopped at Macy’s, as opposed to just three percent for Sleep Number, said they'd buy from a different retailer given the chance to do it over again.
But Macy's wasn't the only retailer that left some respondents wishing for a do-over. Shoppers were even more dissatisfied with their experiences at Big Lots, Rooms to Go, Sleepy's, Mattress Warehouse, and JC Penney. In our survey, we also asked subscribers to tell us about the stores they rejected. In other words, they shopped there for a mattress but changed their mind and bought elsewhere. Here, too, is worrying news for traditional retailers. Of those subscribers who shopped around for a mattress, 11 percent rejected Macy’s, 10 percent rejected Sears and Mattress Firm, 9 percent said no to Sleep Number, and 8 percent rejected Sleepy’s. Price is what seals the deal for many shoppers, and Amazon, Costco, IKEA, and Walmart got excellent marks on that score. None of the retailers got top marks for selection, although eight did very well and only one, Original Mattress Factory, aced the Service score. Where do you shop? Tell us whether you buy online or at a store.
Mattress shopping, as we've previously highlighted, can be quite a confusing experience. Take some off-the-clock advice from a mattress salesman on how to get the best value. There are dozens, if not hundreds, of variables when it comes to mattress shopping. Help cut through the thicket of choices and potential rip-offs by taking the advice offered by an insider at Get Rich Slowly. They have advice directly from a guy who has been part of his family's mattress business his whole life. He's full of industry-related wisdom, including useful negotiation tips like this one: If a store is willing to negotiate mattress prices, then they are overpriced, so make sure you get them down a considerable amount. Mattress manufactures contractually set minimum prices that they allow retailers to sell their mattresses at, so they either have to price them at that minimum or overprice them and negotiate. Most of the larger chains just price them at the minimum right away.Don't take advice from a salesman talking about coil counts as he likely doesn't know what he's talking about.
Always ask if the innerspring mattress you're looking at has edge support to keep the edges firm and keep it comfy for you getting in and out of bed.For more tips check out the full article at the link below. Have a mattress shopping tip of your own? Scoff at this "coil count" business because you rock it out on a foam mattress? Let's hear about it in the comments. How to Buy a Mattress [GetRichSlowly]The Best Time To Buy a Mattress: Shop Smart and Save Big!Home / Customer Service / Shop Internationally Planning a visit to the United States? Or have friends and family in the U.S.? Shop at Sears to get everything you want—including great gifts for yourself or others. You'll be happy to see how online shopping in the U.S. couldn't be easier. Simply use an international credit card. shop Sears U.S. now Free U.S. Store Pickup Order something online but need a little help picking it up? You (or someone you know) can pay and pick up online orders at a Sears store.
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