Retailers improve customer satisfaction with omnichannel offerings and better service as foot traffic dwindles. More ACSI survey respondents say they interacted with the Department of Health and Human Services (HHS) in 2016 and their experiences are getting better, including HealthCare.gov. Big banks are improving their customer experience but regional and community banks remain customer satisfaction leaders. A long streak of food deflation makes consumers happier with nondurable goods as customer satisfaction rises for an array of food, beverage, and household products. Customer satisfaction with personal computers stops a three-year slide as tablets show ACSI gain for first time since 2012. The American Customer Satisfaction Index provides unique customer experience benchmarking capabilities that come from the Index’s one-of-a-kind, cross-industry structure. DEPARTMENT & DISCOUNT STORES 78 ▲ +5.4% GAS STATIONS 76 ▲ +1.3% HEALTH & PERSONAL CARE STORES 78 ▲ +6.8% INTERNET RETAIL 83 ▲ +3.8% SPECIALTY RETAIL STORES 80 ▲ +3.9% SUPERMARKETS 78 ▲ +6.8% FEDERAL GOVERNMENT 68.0 ▲ +6.4% LOCAL GOVERNMENT 72.5 ▲ +13.3% BANKS 80 ▲ +5.3% CREDIT UNIONS 82 ▲ +1.2% HEALTH INSURANCE 72 ▲ +4.3% LIFE INSURANCE 79 ▲ +2.6% PROPERTY & CASUALTY INSURANCE 78 ▼ -1.3% INTERNET INVESTMENT SERVICES 80 ▲ +5.3%
Broad Gains Across Retail Sector Customer satisfaction improves across six retail industries, reversing two years of decline.ACSI RETAIL REPORT 2016 » New Customer Satisfaction Benchmarks Department & Discount Stores » Drug Stores »Gas Stations » Internet Retail »Specialty Retail » Supermarkets » Blog Highlights: ACSI Matters ACSI: Retail Sector Highlights 2016 In the holiday season of 2016, retailers made gains in customer satisfaction... Health and Human Services Department Drives ACSI Gain for Federal Government Better government websites, including updates to HealthCare.gov, help boost citizen satisfaction with... Health Insurance Megamergers: Customer Satisfaction Outlook January proves rough on plans for health insurance megamergers as two deals... ACSI's Client Portal is the gateway to detailed, confidential results specific to your organization and to peers and competitors across your industry. ACSI Around the Globe
The American Customer Satisfaction Index, the nation's only cross-industry measure of customer satisfaction, gives businesses science-based insights across the complete arc of the customer experience. ACSI BenchmarkSM is a total CEX measurement and tracking solution, enabling companies to benchmark all aspects of the customer experience with industry peers and best-in-class companies in other industries. ACSI MonitorSM helps clients put the science of ACSI to work within their own customer or employee-based surveys. ACSI DiagnosticSM gives companies a powerful tool set for obtaining detailed, actionable insights to improve their customer experience, optimize satisfaction, and maximize results. ACSI In the News TIME/Money: AMERICANS ARE ACTUALLY HAPPIER WITH THEIR HEALTH INSURANCE COMPANIES NOW THAN THEY WERE TWO YEARS AGO » Digital Trends: A NEW RESEARCH REPORT SHOWS CONSUMERS LOVE THEIR PCS DESPITE THE MARKET DOOMSAYERS » CNET Road Show: WOULD YOU BELIEVE THAT LINCOLNS HAVE THE HIGHEST RATE OF OWNER SATISFACTION?
NBC News: SOCIAL MEDIA GETS MORE LOVE, BUT FACEBOOK AND TWITTER DON’T GET MORE LIKES » Motley Fool: THIS IS AMERICA’S LEAST-LIKED FAST-FOOD CHAIN » CIO: DESPITE IMPROVEMENT, CONSUMERS STILL SAY WIRELESS CARRIERS SUCK » The most comprehensive starting point for campers, packed full of information about campsites and camping. Find one of 9900 campsites anywhere in Europe in an instant, all with the ACSI hallmark of quality, and also the many types of camping holidays that ACSI takes great care in arranging. Your camping holiday begins at Eurocampings ! Europe’s most visited camping website will search for your holiday destination as quick as lightning, list all the information about campsites, and plan your outward journey using the integrated route planner. You can look at photos and information about 9900 camp sites throughout Europe on your computer! When you join an ACSI Camping Tours holiday, you will have the best of both worlds. You will be touring with your own caravan, motorhome or just your car, but at the same time you will be enjoying the benefits of a guided tour.
That way you will have variety and adventure in one holiday, and you will experience the ambiance of a group trip. A bargain guide with a discount card for camping in the low season. Anyone who goes camping in the early or late seasons should take the CampingCard ACSI with them. It is worth a valuable discount of up to 50%. you will find all participating camp sites. Wherever you are and whenever you are, you will always be able to find a campsite with one of ACSI’s three apps: the ACSI Campsites Europe app, the CampingCard ACSI app and the ACSI Great Little Campsites app. All three can be used without internet access! Place your order in the armchair comfort of your own home. In ACSI's online shop (available in 8 languages) you will find all the campsite specialist's products, indispensable for your camping holiday. The leading Camping Carnet for Europe! ACSI Club ID offers campers plenty of advantages. It is an alternative identity card (at the reception) and includes Liability Insurance.
Book your camping holiday easily online! Suncamp holidays promises carefree camping. Reserve a pitch for your tent or caravan, or choose from our accommodation options: fully equiped tents, mobile homes, bungalows and chalets.As tension between Americans and their government grows to unprecedented levels, a soon-to-be-released book by ACSI Research Director Dr. Forrest Morgeson provides a timely investigation into the topic of satisfaction with government services and its practical application toward improving citizen trust. In Citizen Satisfaction: Improving Government Performance, Efficiency, and Citizen Trust, Morgeson covers growing interest in performance measurement among governments, citizen satisfaction theory and the practice of measurement, and how satisfaction data can be used to drive improvements inside government agencies that will lead to more contentment with the government. Using case studies and empirical results from satisfaction studies at the federal level of government in the United States, Citizen Satisfaction is a comprehensive look at the all-important relationship between citizens and their government.