ZivarVPN Privacy Policy

ZivarVPN is committed to protecting your privacy. We want you to understand what information we collect, what we don’t collect, and how we collect, use, and store information. We do not collect logs of your activity, including no logging of browsing history, traffic destination, data content, or DNS queries. We also never store connection logs, meaning no logs of your IP address, your outgoing VPN IP address, connection timestamp, or session duration.

Our guiding principle toward data collection is to collect only the minimal data required to operate a world-class VPN service at scale. We designed our systems to not have sensitive data about our customers; even when compelled, we cannot provide data that we do not possess.

This privacy policy will help you understand how ZivarVPN International Ltd. (“ZivarVPN,” “we,” “our,” or “us”) collects, uses, and stores information.

General Information

ZivarVPN collects four types of information:

Aggregate Apps and VPN connection summary statistics

ZivarVPN collects minimal information about usage to maintain excellent customer support and quality of service. These statistics never include anything about what the user did with the VPN: no data about the contents or destinations of VPN traffic, no DNS queries, and no IP addresses.

User-controlled option: Anonymous VPN connection diagnostics and crash reports

VPN connection diagnostics are anonymized and cannot be tied back to individual ZivarVPN users. This feature is similar to a “send bug report” option.

Aggregate Apps and VPN Connection Summary Statistics

We ensure that we never log browsing history, traffic destination, data content, IP addresses, or DNS queries. Therefore:

We do not know which user ever accessed a particular website or service.
We do not know which user was connected to the VPN at a specific time or which VPN server IP addresses they used.
We do not know the set of original IP addresses of a user’s device.

Should anyone try to compel ZivarVPN to release user information based on any of the above, we cannot supply this information because the data don’t exist.

In order to maintain excellent customer support and quality of service, ZivarVPN collects the following minimal information:

Apps and App versions: We collect information related to which Apps and App versions you have activated. This allows our Support Team to troubleshoot technical issues and manage the Allowed Apps section in ZivarVPN.
Successful connection: We collect information about whether you have successfully established a VPN connection on a particular day (but not the specific time), to which VPN location (but not your assigned outgoing IP address), and from which country/ISP (but not your source IP address). This minimal information assists us in providing technical support, identifying connection problems, and enabling our engineers to fix network issues.

Summary

We collect minimal usage statistics to maintain our quality of service. For example, we may know that a customer connected to our New York VPN location on Tuesday and transferred an aggregate of 823 MB of data across a 24-hour period. Customers cannot be uniquely identified because their usage overlaps with thousands of other ZivarVPN users.

Our systems are engineered to categorically eliminate storage of sensitive data. We may know THAT a customer has used ZivarVPN, but we never know HOW they have utilized our Service.

Information Collection and Use

For a better experience while using our Service, you may be required to provide certain personally identifiable information. This information will be retained on your device and is not collected by us in any way.

The app may use third-party services that could collect information used to identify you.

Link to privacy policy of third-party service providers used by the app:

Google Play Services
Firebase Analytics
AdMob

ZivarVPN keeps records of any correspondence, questions, complaints, or compliments submitted through our Site or Services, along with our responses. Depending on how you contact us, we may collect your email address and other information you provide.

We use two third-party platforms for support correspondence: Outlook for emails/support tickets, and Telegram for live group chat. Correspondence records, including your name and email address, are stored in their systems. Both platforms use modern security practices and HTTPS encryption.

Security Measures to Protect Your Information

ZivarVPN uses best-in-class physical, procedural, and technical security to prevent loss, misuse, unauthorized access, disclosure, or modification of information. Access is restricted to staff who need it to perform their job functions.

Servers are housed in secure data centers. No data center requires us to collect or store traffic data or personal information. Even if a government were to seize a server, there would be no logs or information linking any user to a particular event, website, or behavior.

By using our Site, Apps, Software, or Services, you agree to have your information handled as described in this Privacy Policy. Services are intended for users aged 18 and above. If you believe a child has provided information, please contact us immediately.

Users in the European Union

ZivarVPN is committed to privacy globally. For EU users, our practices comply with the GDPR. Data is collected and processed based on:

Contractual obligations: Providing services, managing subscriptions/payments, and offering customer support.
Legitimate business interest: Enhancing service quality, reliability, and communication with customers.
User consent: Which can be withdrawn at any time.

Users can exercise their GDPR rights to access, transfer, correct, delete, or object to the processing of personal information by contacting us at rom.chik.tokis@outlook.com.

Changes to the Privacy Policy

We may change this Privacy Policy from time to time, consistent with applicable laws. Continued use of our Site or Services constitutes acceptance of the Privacy Policy.