Zelle Outage Disrupts Payments Nationwide

Major Zelle Outage Leaves Users Unable to Send or Receive Payments

May 3, 2025

A widespread outage of the popular peer-to-peer payment service Zelle has left thousands of users frustrated as they found themselves unable to send or receive money Friday morning. The disruption, which began around 9:00 AM ET, affected customers across multiple major banks that partner with Zelle, including Bank of America, Chase, Wells Fargo, and others.

Many users reported error messages when attempting transactions, while others saw payments stuck in 'pending' status with no estimated resolution time. Social media quickly filled with complaints, with some customers expressing concern over urgent payments for rent, bills, and shared expenses.

Zelle’s parent company, Early Warning Services, acknowledged the issue in a statement: 'We are aware of an interruption affecting Zelle transactions and are working urgently to restore full service. We apologize for the inconvenience and appreciate our customers' patience.'

Bank representatives have advised customers to monitor official updates and avoid attempting repeated failed transactions, as this could lead to duplicate payment requests once the system stabilizes.

This is the second significant outage for Zelle in the past year, raising questions about the platform's reliability as digital payments become increasingly essential. Experts suggest users have alternative payment methods ready in case of future disruptions.

As of noon ET, service has begun to slowly return for some users, but full restoration is still pending. Customers are encouraged to check their bank’s outage page for the latest information.

— Updated at 12:15 PM ET

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