Work smarter with your company knowledge in ChatGPT

ChatGPT 可回答几乎任何问题，但完成工作所需的上下文往往散落在你的内部工具里：文档、文件、聊天、邮件、工单和项目跟踪器。这些工具并不总是互通，最准确的答案通常需要把它们的信息拼接起来。

今天我们在 ChatGPT Business 、 Enterprise 和 Edu 中推出了 company knowledge 。 company knowledge 会把你已连接应用里的所有相关上下文汇入 ChatGPT ，从而给出针对你公司的具体答案，帮助你决策、执行并推进工作。

通过 company knowledge ，你在 Slack、 SharePoint 、 Google Drive 、 GitHub 等已连接应用里的信息会变得更可用、更易获取。它由一个训练用于跨来源检索的 GPT‑5 驱动，能提供更全面、更准确的回答。每条回复都会附上清晰的引用，方便你核查信息来源并建立信任。

举例来说，如果你有一个客户电话， ChatGPT 能基于你在 Slack 对应账号频道的最新消息、与客户往来的邮件要点、 Google Docs 上的上次通话记录，以及自上次会议以来 Intercom 工单中的任何升级情况，为你生成一份会前简报。

从今天起，凡在 ChatGPT Business 、 Enterprise 和 Edu 的用户都可使用 company knowledge 。 company knowledge 会遵守你现有的公司权限设置，因此 ChatGPT 只会访问每位用户已被授权查看的内容。

使用方式

在消息输入区下方点选 “ Company knowledge ”。首次使用时需连接你的工作应用，之后开启该功能时， ChatGPT 就会跨所有已连接应用检索相关上下文并纳入回答。

在侧栏中你可以实时看到它在查看哪些内容以及如何利用这些信息；完成后会列出它所参考的具体来源和摘录，你还能点开任一引用跳转查看原始资料。

实用场景举例

• 几次检索并整合冲突信息：当团队意见不一或尚未作出决定时， ChatGPT 可以汇总讨论要点并指出分歧，帮助你推动下一步决策。比如问“我们明年的公司目标定了吗？”，它能总结已有讨论并标出不同观点。
• 更全面的反馈汇报：请求“汇报移动端上线的客户反馈”时， ChatGPT 不仅会概述情绪倾向，还会调取相关工单、客户原话并给出建议措施，帮助你看清真实情况并制定对策。
• 基于时间的检索：它可以在检索时“边想边查”、使用时间筛选，按最新性和质量对来源排序，快速给出最时效的视角；也能回溯到特定时点的信息，例如“回顾我们第一季度的公司业绩”，免去你手动翻找过往文件和消息。

数据私有、受保护且由你掌控

随着 ChatGPT 在工作场景中功能增强，我们也为组织提供更多权限与数据管理控制：

• 管理： Enterprise 和 Edu 管理员可统筹管理支撑 company knowledge 的已连接应用访问权限，创建自定义角色并设置组级权限（RBAC），确保用户只可访问所需资源。
• 隐私： company knowledge 会尊重现有权限—— ChatGPT 仅能访问每位用户已有权限查看的内容。默认情况下，OpenAI 不会用你的数据来训练模型。
• 安全：所有数据均采用行业标准加密。通过 SSO 和 SCIM 可简化大规模安全访问管理，IP allowlisting 则确保只有经批准的 IP 能访问 ChatGPT 。
• 合规：管理员可通过 Enterprise Compliance API 调取会话日志以满足报告和监管需求。

更多关于企业级安全、数据隐私与合规计划的细节，请参考相关说明。

可应用的工作场景

• 把客户洞察转成策略文档： ChatGPT 可汇总 Slack 渠道里的最新客户反馈、 Google Slides 的调查结果和工单中的主题，为产品路线图提供依据。
• 生成基于最新信息的报告：活动结束后， ChatGPT 能从 HubSpot 拉取与活动相关的联系人与交易、从 Google Docs 获取简报与复盘记录、并整合邮件线程中的亮点，产出绩效总结。
• 制定发布计划：它可以扫描 GitHub 仓库中的未完成事项、在 Linear 中查找相关工单、并浏览工程 Slack 频道的未解决 bug 报告，帮助你规划下一次功能发布，说明剩余事项与已登记的任务。

限制与未来计划

目前使用 company knowledge 需要在新会话开始时手动选择；未勾选时， ChatGPT 仍可能利用已连接应用中的信息回答问题，但不会提供同等深度或详细引用。我们正计划在未来几个月把这些体验整合起来。

当 company knowledge 开启时， ChatGPT 无法同时进行网页搜索或生成图表与图像；你可以关闭该功能并在同一会话中继续使用这些能力，同时保留已建立的上下文。未来几个月我们将把 company knowledge 与 ChatGPT 的全部功能更紧密地整合。

我们会持续扩展对更多工具的支持，使 company knowledge 的回答更全面。本周我们已新增对 Asana、 GitLab Issues、 ClickUp 等连接器的支持。

如需了解更多 ChatGPT Business 的信息或联系销售团队，参阅相应页面以开始将 ChatGPT 与你的 company knowledge 一起投入使用。

ChatGPT can help with almost any question, but the context you need to get work done often lives in your internal tools: docs, files, messages, emails, tickets, and project trackers. Those tools don’t always connect to each other, and the most accurate answer is often spread across them.

Today we're introducing company knowledge for ChatGPT Business, Enterprise, and Edu. Company knowledge brings all the context from your connected apps together in ChatGPT, giving you answers specific to your business—so you can make decisions, take action, and get things done.

With company knowledge, the information in your connected apps—like Slack, SharePoint, Google Drive, and GitHub—becomes more useful and accessible. It’s powered by a version of GPT‑5 that’s trained to look across multiple sources to give more comprehensive and accurate answers. Every response includes clear citations so you can see where the information came from and trust the results.

For example, if you have an upcoming client call, ChatGPT can create a briefing for you based on recent messages from your account channel in Slack, key details from emails with your client, the last call notes in Google Docs, and any escalations from Intercom support tickets since your last meeting.

Starting today, anyone on ChatGPT Business, Enterprise, and Edu can use company knowledge. Company knowledge respects your existing company permissions, so ChatGPT only has access to what each user is already authorized to view.

How it works

To get started, tap “Company knowledge” under the message composer. When using it for the first time, you’ll need to connect your work apps. After that, whenever you enable it, ChatGPT will look across all your apps to bring relevant context into its answers.

As it works, you can follow along in the sidebar to see what it’s looking at and how it’s using the information. When it’s done, you’ll see exactly what sources it used to inform its response, along with the specific snippets it drew from. You can then click on any citation to open the original source for more details.

Get started now⁠ or learn more in our Help Center⁠.

Built to understand what’s going on at work

Company knowledge can run multiple searches to resolve conflicting details, making it more effective at handling ambiguous questions and situations where there isn’t a clear answer. This is especially useful when teams aren’t on the same page or a decision hasn’t been made. For example, if you ask “Where did we land on company goals for next year?” ChatGPT can summarize what’s been discussed and highlight differing viewpoints, so you can take the right next step with the team.

It can also provide more balanced, comprehensive responses. For example, if you say, “Report on customer feedback from the mobile launch,” it won’t just recap sentiment but will also bring in related support tickets, customer quotes, and even recommend next steps. This gives you a more complete picture of what’s really happening to help you make better decisions.

And because it can think while it searches and use date filters, company knowledge is good at finding time-based information. For example, if you ask “Give me a quick update on our company performance,” ChatGPT can pull from multiple Slack channels and Google Docs and Sheets, ranking sources by recency and quality to give you the most current view. It can also track down information from a specific moment in time, like “Look back at our company performance in Q1,” so you don’t have to dig through past files or messages yourself.

Your company data stays private, protected, and in your control

As ChatGPT becomes even more helpful at work, we’re giving organizations more control over who can access what, where data lives, and how it’s protected.

• Control: Enterprise and Edu admins can manage access to the connected apps that power company knowledge across their workspace. They can create custom roles and set group-level permissions⁠ to ensure users only access what they need. 
• Privacy: Company knowledge respects your existing permissions—ChatGPT can only access what each user is already allowed to view. OpenAI never trains on your data by default.
• Security: All data is protected with industry-standard encryption. SSO⁠ and SCIM⁠ simplify secure access management at scale, and IP allowlisting⁠ ensures only traffic from approved IP addresses can access ChatGPT.
• Compliance: Admins can access conversation logs through the Enterprise Compliance API⁠⁠ for reporting and regulatory purposes. 

Learn more⁠ about our enterprise-grade security, data privacy, and compliance programs.

Company knowledge goes beyond answering questions like “How do I file an expense report?” It helps ChatGPT understand your work context right away, so it can be more useful with tasks like drafting plans, compiling reports, or catching up on a new project—without you having to explain what you’re working on.

Use it to help you:

• Turn customer insights into strategy docs: ChatGPT can synthesize the most recent customer feedback shared in Slack channels, survey results insights from Google Slides, and key themes from support tickets to help inform roadmap planning.
• Create reports using the latest info: After a campaign, ChatGPT can pull contacts or deals tied to your campaign from HubSpot, briefs and post-mortem notes from Google Docs, and highlights shared in email threads to generate a performance summary.
• Build release plans: ChatGPT can scan your GitHub repo for open TODOs, check Linear for related tickets, and look through your Slack engineering channels for any unresolved bug reports to help plan your next feature release. It can then summarize what’s outstanding, what’s already tracked, and what still needs to be logged.

Limitations and what’s next

To use company knowledge today, you’ll need to manually select it when you start a new conversation. When it’s not selected, ChatGPT may still use your connected apps to help answer questions, but its responses won’t include the same depth or detailed citations. We’re working to bring these experiences together in the coming months.

When company knowledge is on, ChatGPT can’t search the web or create charts and images. You can turn it off and continue working in the same conversation to use these capabilities, while keeping your existing context. In the coming months, we plan to integrate company knowledge with ChatGPT’s full range of capabilities.

We’ll continue adding support for additional tools to make company knowledge responses even more comprehensive. This week, we introduced new connectors to Asana, GitLab Issues, ClickUp, and many more⁠.

Learn more about ChatGPT Business⁠ or contact our team⁠ to start using ChatGPT with your company knowledge.

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