What we’re optimizing ChatGPT for

我们打造 ChatGPT，旨在帮助你以各种方式茁壮成长。无论是取得进步、学习新知识，还是解决问题——然后回归你的生活。我们的目标不是吸引你的注意力，而是帮助你有效利用它。

我们不以使用时长或点击量来衡量成功，更关心的是你是否在使用产品后达成了初衷。

我们也关注你是每天、每周还是每月回来使用，因为这表明 ChatGPT足够有用，值得你反复使用。

我们的目标与你一致。如果 ChatGPT 真正帮到了你，你会希望它为你做更多，并决定长期订阅。

一个有帮助的 ChatGPT 体验可能是这样的：

• “帮我准备和老板的艰难对话。”ChatGPT 会关注你的需求，提供练习场景或量身定制的鼓励话语，让你以平和自信的心态面对对话。
• “我需要理解我的化验结果。”它会解释数据，帮助你向医生提出正确的问题，从而让你和医生基于更多信息个性化制定护理方案。
• “我感到困惑，帮我理清思路。”它充当你的倾听者，同时提供思考工具，助你更清晰地思考。

通常，使用产品的时间越短，说明它越有效。借助 ChatGPT Agent 等新功能，它现在甚至可以在你不打开应用的情况下帮你完成目标——预约医生、总结收件箱或策划生日派对。

关于健康使用

屏幕上会弹出一个圆角白色框，背景为柔和的蓝色渐变，提示信息为：“稍作提醒——你已经聊了一会儿——现在休息一下合适吗？”下方有两个按钮：“继续聊天”和“这很有帮助”。

我们并非总能做到完美。今年早些时候的一次更新让模型过于迎合，有时说出听起来好听但不够有用的话。我们已撤回该更新，调整了反馈使用方式，并改进了长期衡量实际有用性的办法，而不仅仅是看你当时是否喜欢回答。

我们也知道，AI 比以往技术更具响应性和个性化，尤其对处于心理或情绪困扰的脆弱人群而言。对我们来说，帮助你茁壮成长意味着在你挣扎时陪伴你，帮助你掌控时间，并在你面对个人挑战时引导你，而非替你做决定。

因此，我们正在对 ChatGPT 进行以下改进：

• 支持你在困难时刻。ChatGPT 经过训练，力求以真实且有根据的方式回应。虽然罕见，但我们的 4.0 模型曾未能充分识别妄想或情感依赖的迹象。我们持续改进模型，开发工具更好地检测心理或情绪困扰的信号，以便 ChatGPT 能适当回应并在需要时引导用户获取循证资源。
• 让你掌控时间。从今天起，长时间会话中会出现温和的休息提醒。我们会不断调整提醒的时机和方式，使其自然且有帮助。
• 帮助你解决个人难题。当你问“我应该和男朋友分手吗？”时，ChatGPT 不会直接给出答案，而是帮助你理清思路——提出问题，权衡利弊。针对重大个人决策的新行为即将推出。

向专家学习

我们正与专家紧密合作，改进 ChatGPT 在关键时刻的回应，比如当有人表现出心理或情绪困扰的迹象时。

• 医学专家。我们与来自30多个国家的90多位医生合作——包括精神科医生、儿科医生和全科医生——共同制定评估复杂多轮对话的定制标准。
• 研究合作。我们邀请人机交互（HCI）研究人员和临床医生反馈我们识别问题行为的方法，完善评估手段，并对产品安全措施进行压力测试。
• 顾问团。我们正在组建由心理健康、青少年发展和人机交互领域专家组成的顾问团，确保我们的做法符合最新研究和最佳实践。

这项工作仍在进行中，我们会持续分享进展。

展望未来

帮助你茁壮成长的目标不会改变。随着我们从实际使用中学习，方法也会不断演进。我们以一个标准自我要求：如果我们所爱的人向 ChatGPT 寻求支持，我们是否会感到安心？达到明确肯定的“是”是我们的努力方向。

We build ChatGPT to help you thrive in all the ways you want. To make progress, learn something new, or solve a problem — and then get back to your life. Our goal isn’t to hold your attention, but to help you use it well.

Instead of measuring success by time spent or clicks, we care more about whether you leave the product having done what you came for.

We also pay attention to whether you return daily, weekly, or monthly, because that shows ChatGPT is useful enough to come back to.

Our goals are aligned with yours. If ChatGPT genuinely helps you, you’ll want it to do more for you and decide to subscribe for the long haul.

This is what a helpful ChatGPT experience could look like:

• “Help me prepare for a tough conversation with my boss.” ChatGPT tunes into what you need to feel at your best, with resources like practice scenarios or a tailored pep talk so you can walk in feeling grounded and confident.
• “I need to understand my lab results.” It explains the numbers and helps you ask the right questions of your doctor, so you and your doctor can personalize your care with more information.
• “I’m feeling stuck—help me untangle my thoughts.” It acts as a sounding board while empowering you with tools of thought so you can think more clearly.

Often, less time in the product is a sign it worked. With new capabilities like ChatGPT Agent, it can now help you achieve goals without being in the app at all—booking a doctor’s appointment, summarizing your inbox, or planning a birthday party.

On healthy use

We don’t always get it right. Earlier this year, an update made the model too agreeable, sometimes saying what sounded nice instead of what was actually helpful. We rolled it back, changed how we use feedback, and are improving how we measure real-world usefulness over the long term, not just whether you liked the answer in the moment. 

We also know that AI can feel more responsive and personal than prior technologies, especially for vulnerable individuals experiencing mental or emotional distress. To us, helping you thrive means being there when you’re struggling, helping you stay in control of your time, and guiding—not deciding—when you face personal challenges.

That’s why we’ve been working on the following changes to ChatGPT:

• Supporting you when you’re struggling. ChatGPT is trained to respond with grounded honesty. There have been instances where our 4o model fell short in recognizing signs of delusion or emotional dependency. While rare, we're continuing to improve our models and are developing tools to better detect signs of mental or emotional distress so ChatGPT can respond appropriately and point people to evidence-based resources when needed.
• Keeping you in control of your time. Starting today, you’ll see gentle reminders during long sessions to encourage breaks. We’ll keep tuning when and how they show up so they feel natural and helpful.
• Helping you solve personal challenges. When you ask something like “Should I break up with my boyfriend?” ChatGPT shouldn’t give you an answer. It should help you think it through—asking questions, weighing pros and cons. New behavior for high-stakes personal decisions is rolling out soon.

Learning from experts

We’re working closely with experts to improve how ChatGPT responds in critical moments—for example, when someone shows signs of mental or emotional distress.

• Medical expertise. We worked with over 90 physicians across over 30 countries—psychiatrists, pediatricians, and general practitioners — to build custom rubrics for evaluating complex, multi-turn conversations.
• Research collaboration. We're engaging human-computer-interaction (HCI) researchers and clinicians to give feedback on how we've identified concerning behaviors, refine our evaluation methods, and stress-test our product safeguards.
• Advisory group. We’re convening an advisory group of experts in mental health, youth development, and HCI. This group will help ensure our approach reflects the latest research and best practices.

This work is ongoing, and we’ll share more as it progresses.

Looking ahead

Our goal to help you thrive won’t change. Our approach will keep evolving as we learn from real-world use. We hold ourselves to one test: if someone we love turned to ChatGPT for support, would we feel reassured? Getting to an unequivocal “yes” is our work.

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