What is a field engineer?
"Engineer going out to the customer". This word applies to the field engineer in one word. A field engineer is an engineer who performs various jobs at the customer's site (field).
When a problem occurs, we sometimes deal with it day and night, and it is a job that customers trust very much.
Main work content
What kind of work do field engineers, who are engineers working in the field, do? The work of a field engineer can be broadly divided into two categories: "at the time of construction" of an IT system and "at the time of operation" after construction.
<At the time of construction>
Perform the assigned work based on the designed contents such as SE
<During operation>
When a problem occurs, go to the customer and deal with the solution
Product installation support
Implementation of product maintenance and inspection services
Product description and sales (sometimes called sales engineer)
In this way, the main job of a field engineer is to work while the IT system is in operation, such as when trouble occurs during operation or when regular maintenance is performed. By the way, troubles occur day and night, and they may be called along with it, so physical strength is also required.