What if you paid the purchase, but seller didn't send you cryptocurrency

What if you paid the purchase, but seller didn't send you cryptocurrency

The Saleer Team

In that case you just have to wait until 'Open the dispute' option will appear (in 60 minutes after the transaction) and wait for the arbitrator's decision.

If the dispute is open, but no funds have been sent, wait for the arbitrator.

Any issues with disputes have to be solved by arbitrator via the bot.

Please attach the bank statement and a short comment on the situation to the dispute. It will help to accelerate the process.

Please wait for arbitrator's decision and deliver all the necessary information.

If arbitrator didn't respond to you, he doesn't need any information from you on the moment, and he is discussing the issue with the buyer.

Please don't transfer coins until you received all the money on your account.

Please don't forget to confirm the money transaction. In case you didn't receive cryptocurrency from a seller, open up a dispute.


*If you have send coins before ensuring of the receipt of funds, you violate the terms of service and you risk losing your money.