What Is Xhamster
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What Is Xhamster
Tue, Dec 22nd 2020 03:44pm -
Copia Institute
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Summary: Formed in 2007 and operated out of Limassol, Cyprus, xHamster has worked its way up to become the 20th most-visited site on the internet. The site boasts 10 million members and hundreds of millions of daily visitors despite being blocked by a number of governments around the world.
Being in the pornography business poses unique moderation challenges. Not only do moderators deal with a flood of both amateur and professional submissions, they must take care to prevent the uploading of illegal content. This goes further than policing uploads for unauthorized distribution of copyrighted material. Moderators must also make decisions — with facts not in their possession — about the ages of performers in amateur videos to prevent being prosecuted for the distribution of child pornography.
Given the stakes, users would expect a well-staffed moderation team trained in the difficult art of discerning performers’ ages? or at least given the authority to block uploads until information about performers is obtained from uploaders.
Unfortunately, this does not appear to be the case. An undercover investigation by Vice shows one of the biggest sites on the internet has chosen to lower its costs by relying on an all-volunteer moderation team .
One member of the discussion is ?Holger?, a user created by VICE News to infiltrate the content moderation team and observe its inner workings. Holger finds himself in a team of over 100 unpaid, voluntary workers called ?the Reviewers Club?, which means he has partial control over which photos stay online and which are taken down.
Moderators are guided by a 480-page manual that explains what images and videos are permitted. The “Reviewers Club” then works its way through thousands of content submissions every day, making judgment calls on uploads in hopes of preventing illegal or forbidden content from going live on the site.
Questions and policy implications to consider:
Resolution : Despite the site’s popularity, xHamster has not made the move to paid moderation that does not involve site users whose personal preferences may result in unsound moderation decisions. The investigation performed by Vice shows some moderators are also content contributors, which raises more concerns about moderation decisions on borderline uploads.
While xHamster informs users that all uploaded content requires the “written consent” of all performers, there’s no evidence on hand that shows the site actually collects this information before approving uploads.
Further skewing moderation efforts is the site’s highly-unofficial “reward” program which grants “badges” to reviewers who review more content. The site’s guidelines only forbid the worst forms of content, including “blood, violence, rape” and “crying” (if it’s determined the crying is “real.”). Underage content is similarly forbidden, but reviewers have admitted to Vice policing underage content is “impossible.”
Moderation decisions are backstopped by the site, which requires several “votes” from moderators before making a decision on uploaded content. The “democratic” process helps mitigate questionable decisions made by the volunteer staff, but it creates the possibility that illicit content may obtain enough votes to skirt the site’s internal guidelines.
Originally published on the Trust & Safety Foundation website.
Just out of curiosity, how would one pronounce "Xhamster"? "Eks-HAM-stir"? "ZAM-stir"? I’d like to know, as the Wikipedia page is not producing any clues…
I would assume “eks-HAM-stir”, given that the site uses an image of a cartoon hamster as part of its header logo.
TL;DR – to "solve" this technically is beyond current means.
Long answer:
To answer Mr. Abram, it’s "Eks-Hamster". Not that it really matters, as you can pronounce it any way you like so long as you spell it right when you sign in. Like "Kubernetes". Seriously the debate can go all night long. Is it toe-may-toe or tuh-muh-toe?
As to the topic at hand, in a previous business I worked with an adult content creation business. They had hired a call-center’s worth of people to review content and apply "tags". For example, without getting NSFW, tags like "grandma" and "bondage" would be added to videos to which that would be applied so that future searches would be able to find them. In other words, if one tagged some videos as "grandma" someone searching for "grandma" would find them.
The toll on my friend who worked there was huge. She worked normal hours (9-5 US or 0900-1700 EU) and she had breaks but the whole time she was there it was watching pornography, clicking on "tags" and then moving on to the next segment. Some were, as she described the experience, disturbing.
Moderation is an art. The moderator has to apply subjective judgment to evaluate whether a particular item fits or doesn’t fit. A 480-page manual only hurts (but may shield liability for Xhamster down the road… but who is to say with today’s wolves in congress.)
To have effective moderation there ought to be an OBJECTIVE standard, which is difficult because what’s fine in California is not fine in South Carolina is not fine in Iraq and not fine in China. However, if such a standard could be defined, agreed upon (think international treaty) and codified, then an AI/Neural Net/cloud/crypto/blockchain/VC’s-give-me-cash could be set up to do it.
As always I appreciate the Copia Institute op-eds. Questions and policy implications to consider are difficult to sum up, but starting with CSAM is simply a shift to "What about the children?" It’s a consideration, to be sure, but THE VERY FIRST ONE? Children are not the primary users of the Internet or Xhamster.
Volunteer moderators and volunteer staff is just a money shift. It doesn’t address any of the issues in moderation… just a question of how cheap your labor can get. If you get great free moderators and volunteers, good for you. If you can’t, and you pay, and you get much better ones, good for you. The underlying issues (outlined above) don’t change at all based on how much you pay the people who have to watch the content and make subjective decisions.
Questions and policy implications to consider are difficult to sum up, but starting with CSAM is simply a shift to "What about the children?" It’s a consideration, to be sure, but THE VERY FIRST ONE? Children are not the primary users of the Internet or Xhamster.
You missed the point of the question. I’ll repeat it here for easier context:
Given the focus on child sexual abuse material by almost every government in the world, does the reliance on an all-volunteer moderation team given the impression xHamster doesn’t care enough about preventing further abuse or distribution of illicit content?
The question isn’t about “what about the children” or children as “xHamster users” or whatever you think it is. It’s about whether the reliance on a volunteer mod team makes xHamster look like it doesn’t give a shit about CSAM. And it is a fair question. If the owners of xHamster truly gave a shit, they’d hire a professional staff to moderate content as well as weed out and report CSAM. Maybe the xHamster owners don’t want to pay for the therapy that said staff would obviously need after spending hours upon hours of looking at porn (including fetish porn, both tame and “extreme”) as well as any CSAM they may come across. Maybe they don’t want to pay for any extra staff, period. But whatever the case, the fact that xHamster moderation relies on volunteers with seemingly no obligations to the site itself is disconcerting — at best.
This rings especially true after the recent PornHub purge. That site got rid of millions of videos because Mastercard and Visa started refusing to do business with it. That refusal was prompted by reporting from the New York Times that PornHub had a sizeable amount of CSAM on it (among other illegal/unlawful content). xHamster could end up on that same chopping block if the owners refuse to get their shit together and do more about any potential CSAM problem on that site. Asking volunteers to do the job of moderating the site does xHamster no favors in that regard.
"Professional staff to moderate content"???
Try reading the original article. Then read anything Mike or Tim have wrote about moderation. Once you have that concept read what I wrote.
THEN when you can FIX MODERATION for WEBSITES IN THE WORLD, speak up.
No, I haven’t. xHamster employs a small number of unpaid volunteers — people who have no legal, moral, or ethical obligation to work in the best interests of xHamster — to moderate all the content on that site. That could bite xHamster on its metaphorical ass, since credit card companies already have a bug up their own metaphorical asses about porn video sites with lax moderation. Any site that doesn’t appear to take moderation seriously — like, say, a site that uses unpaid volunteers instead of paid employees to handle moderation — could end up in the same position as PornHub.
And that doesn’t even get into the myriad issues with using unpaid volunteers with no obligations toward a given porn video site to moderate content. For example: What would happen to xHamster if a pedophile lands a mod position and uses it not to delete CSAM, but to download it?
xHamster has a serious issue to deal with. It doesn’t seem to take that issue seriously. Neither, apparently, do you.
You’ve still missed the entire point of content-based moderation. It doesn’t matter if Xhamster "employs unpaid volunteers" (a nonsense expression) or if they take something "seriously" or not or whether I do. I don’t work for Xhamster so my commenting on it doesn’t effect anything in their business.
What’s important, and I’ve exhorted reading other people’s writings… is that content-based moderation is somewhere between HARD and IMPOSSIBLE.
I know it’s difficult to get but here’s an analogy that may help:
Now switch it off from "simple text" to a video clip someone has to watch, has to know background of, may have a database to compare it to, etc. and the "problem" that even FaceBook can’t solve becomes exponentially more difficult.
We can’t fix with "throwing more bodies at it" anything we can’t fix to begin with.
I think that there maybe a few holes in their model, like not getting the written certification that all performers are consenting adults as they claim to do, but otherwise they seem to have found a working solution for their site.
There is no such thing as an unbiased, neutral, professional moderator of art, especially art that can be lovingly crafted at home by hand, so to speak. It’s impossible. And porn is a form of art. Those who earn badges that allow them moderate content are connoisseurs of sorts; people who enjoy the art and have developed vast knowledge and often a trusted sense of taste. While some pervert may temporarily get a moderator position, with a democratic structure that requires input from multiple people, they would quickly be discovered and outed. By relying on voluntary moderators, there are no performance metrics to burn people out, cause psychological fatigue or disturbance. They don’t have to depend on reviewing content to pay the rent, and they can do as much or as little as they like. Moderators are incentivized by their love of the art and continued curation of content to share with other art lovers. If they are reckless about screening out what they suspect is csam, they risk seeing their "museum" shut down and their reputation damaged, and even personal liability.
Consider Back Page, and the networks of both consumer reviewers and sex workers that had developed. While not all abuse could be prevented using the platform, it did bring some victims out of the shadows where they might never had been found and ultimately saved. People who only wish to participate in or facilitate successful and satisfactory transactions between consenting adults did not want to lose their platform to do so by turning a blind eye to abuse and victimization of kids or non-consenting adults, which is why they worked with law enforcement.
It might not appear to some governments that a voluntary program is indicative of a company that truly cares about preventing csam, but policing themselves vigorously is one of the best ways to avoid being arbitrarily (or rightfully) shut down or policed by a government authority.
We need to stop complaining about the imperfections of moderation and continue to develop flexible solutions that can be tailored to meet varied demands.
Backpage did nothing against the law. In fact, pre-VP-elect Kamala Harris testified (under oath) to Congress that she couldn’t do anything about them. That’s a complicated way of saying "Make laws, because they’re not violating any."
Then she moved to arrest two BP execs [quickly released, charges dismissed, etc.] to cement her "success" as a "tough" prosecutor. I do like her better than the alternatives, but I don’t like the hypocrisy.
BP didn’t create sex trade. It allowed people not to have to go walk to the streets and risk their lives. The elimination of Craigslist and Backpage and other avenues doesn’t REMOVE sex from the street; it just makes it much less safe.
Take your time. You’re in the comfort of your own home. Sex workers are out on the street.
" people who have no legal, moral, or ethical obligation to work in the best interests of xHamster"
You’re incorrect. They do in fact have an obligation to work in the best interest of xHamster. If xHamster closes down they, and the world, lose access to that library of pornography.
Do you know anyone who solved CAPTCHAs as a hobby?
"They do in fact have an obligation to work in the best interest of xHamster. If xHamster closes down they, and the world, lose access to that library of pornography."
True, but how does that fit into "legal, moral, or ethical obligation"? They might have selfish reasons or believe that the site provides an important enough service that it should remain available, but those don’t fit into the original definitions.
In fact, you can argue that your statement just confirms they have no specific obligation to xHamster at all, and would drop the site at a moment’s notice if they believe the requirements were being met elsewhere.
Fair enough, but while an employment contract may shore up a legal obligation, does it dictate a moral and ethical obligation? I don’t want to wax philosophic, but…
I don’t think there is such a thing as a moral obligation to a company. Perhaps a moral sense of duty, but not if that duty requires violating a relatively higher held moral. Morals are our personal belief systems of right and wrong, and the relative rightness or wrongness. Our obligation is to ourselves, our god, and other people. And I think moral obligation ultimately trumps legal and ethical obligation in most situations.
Ethical obligations are based on usually the consensus of professionals of how one is to conduct themselves and perform their trade, especially with regard to the impact on others. Ethical obligations are developed by regulators and professional organizations, and usually those bodies have the power someone to account more than an employer. If a lawyer does not represent their client zealously, the client could fire the lawyer, but ultimately the Bar would determine if the lawyer was unethical.
In fact, I think a legal obligation, like an employment contract could mitigate one’s moral or ethical obligations, along the lines of "just following orders".
I think it comes back to a love of the ‘art’. A desire to protect the art from contamination, or a sort of guilt by association, of violent, abusive, harmful content; and a consensus among moderators that content with actual violence, abuse, or produced with anyone unable or unwilling to give meaningful consent does not constitute as art. And while I’m describing these obligations as towards the art, Xhamster is the virtual museum or library where the art is housed, or collected. Many, if not most libraries and Museums in the non-digital live world are run and maintained almost entirely by volunteers, and non-profit organizations; or, people that love them. (Yes, in some cases they do hire and pay handsomely people to curate their museums, but that is because of more tangible skills and specific knowledge of things like authentication, purchase and care of priceless works of art or scientific discovery that just doesn’t apply to pornographic videos) Certainly the moderators could lose interest, or get tired of screening out what does not constitute art, or even venture out to create their own "museums", but how is that any different than a paid employee? Since Xhamster runs everything through the moderators before releasing on their site, losing their voluntary moderators would mean they have to modify their business model or close shop. And regardless of whether the moderators are paid or voluntary, xhamster has to be able to trust their judgement. Perhaps by creating a badge system, where the roll of moderator is earned by those who have demonstrated good judgement and developed a reputation is less risky than hiring someone based on a resume, interview, and limited information that can be gathered from references.
I don’t think this model necessarily works for any and all sites hosting pornography, but it shouldn’t be discounted just because there is no employer/employee relationship.
I didn’t get the notion from the New York Times article that PornHub had a significant amount of child pornography on it.
They said it was probable there was a significant amount of child pornography, and some anecdotes, which suggested that at some point in recent times, some people had difficulty getting their content removed from the site.
Kristoff himself admitted, that even with problematic keywords, a vast majority of the content was lawful, so it’s entirely possible it was simulated or otherwise, although I personally do not use PornHub, and wouldn’t want to stumble onto anything problematic by looking into it further. Several other people have pointed this out.
Is a hundred reports in a year really that shocking? Surely, if it had a sizeable amount, the number would be higher? It is true it may be difficult to tell someone who is 17 apart from someone who is 18, but with so many abuse hotlines and investigators looking it, should it really be that low?
And the so called "trauma" someone would get from viewing child pornography is grossly overstated. Most of it is probably not going to be of a little toddler, but someone who is nearly of age. Would you find that traumatizing?
I usually enjoy these case studies, but this one seemed very biased. All of the decisions to be made and questions to consider seemed worded to only allow one direction of answer.
I had never heard of xHamster, and have no idea what their business model is, if any; maybe more background on that would have helped me understand where the article author is coming from.
TL;DR for the article: bad website, bad bad website
"I usually enjoy these case studies, but this one seemed very biased."
Yet, you later announce you haven’t the first clue about the subject of the article. Weird.
All of the decisions to be made and questions to consider
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