Vale Genta

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Vale Genta

The Vale Genta brand is currently on vacation, working hard to bring you the perfect pieces. During this time our website will be closed. We're so excited to share what we're working on with you!

The Vale Genta brand is powered by a new venture within H&M Group, exploring brand development. Other members of H&M Group include H&M, COS, Monki, Weekday, & Other Stories, and Arket.
The Swedish company, H & M Hennes & Mauritz GBC AB is the controller and responsible for the personal data processing activities operating under the brand Vale Genta (hereinafter referred to as “We” or “Us”).
Companies register: Bolagsverket/Swedish Companies Registration Office
Company registration number: 556070-1715
Authorised representative: Helena Helmersson
Swedish VAT registration number: VAT NO. SE556070171501
You have the right to request information about the personal data we hold on you at any time. Please contact us, via the email address set forth below, and we will provide you with your personal data via e-mail.
You have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us, not such data we have obtained from third parties (if any).
You have the right to request rectification of your personal data if the information is incorrect, for example rectification of your contact details, including the right to have incomplete personal data completed.
You have the right to have your personal data erased unless:
*you have an ongoing matter with Customer Service
*you have an open order which has not yet been shipped or partially shipped
*you have an unsettled debt with us, regardless of the payment method
*if you are suspected or have misused our services within the last four years
*your debt has been sold to a third party within the last three years or one year for deceased customers
*if you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes
You have the right to object to processing based on our or third parties’ legitimate interest and if you believe our processing is not lawful. Upon your objection, we will cease the processing your personal data unless we show you that our or third parties’ legitimate interests overrides your interest and rights or due to legal claims.
You have the right to request restriction, meaning that you are entitled to restrict our processing of your personal data under the following circumstances.
* where you have contested the accuracy of the personal information being processed by us
* where our processing is unlawful, and you have opposed the erasure of your personal data and requests restriction instead; or
*where we no longer need your personal information, but you have opposed the erasure because you need it to establish, exercise or defend a legal claim.
Visitors, users and others who reside in the State of California are also subject to our California Privacy Notice which can be accessed in the bottom of this privacy notice.
We take data protection very seriously and therefore we have dedicated customer service personnel to handle your requests in relation to your rights stated above. You can make a request for access, portability, rectification, erasure or objection by contacting Customer Service at dataprotection@valegenta.com.
You can, at any time, withdraw your consent for marketing purpose, or object to it if the processing is based on our legitimate interest. You can exercise that right by clicking on the unsubscription link in the bottom of every email.
We have appointed a Data Protection Officer to ensure that we continuously process your personal data in an open, accurate and legal manner. You can contact our Data Protection Officer at dataprotection@valegenta.com and write DPO as subject matter.
If you consider us to process your personal data in an incorrect way, please contact us at dataprotection@valegenta.com. You also have the right to raise a complaint to a supervisory authority.
Whenever you shop from us, we use your personal data to provide you with the products and services ordered from us. Specifically, we use your personal data to be able to process your purchase order and payment, to have your order produced and delivered, handle returns and warranty claims.
Before you place a purchase order, we use your personal data to verify your identity and your capacity to enter into a contract. We also process your personal data to verify that the financial information you provide us is correct and to prevent fraud and other malicious activities against us and our trusted partners.
We collaborate with Advertising Partners, such as Facebook, Instagram, Snapchat, Pinterest and Google.
Our Advertising Partners enable us to identify and engage with the right target audience, to create and distribute personalized marketing content across platforms and services. To be able to choose the content that fits your interests, we can use information obtained from you when you signed-up for newsletter or created an account, membership or made a purchase with us. We may share this information and a customer identifier, e.g. an encrypted email address or device id, with third parties such as Facebook and Google. The purpose is to show relevant ads to you on third party websites and apps. In order to do this, your data is matched with the database of the third party. If a match is found, you will receive promotional and relevant content in your feed or search engine. If no match is found your data is securely destroyed. We take our responsibility to protect the personal data of our customers very seriously and would like to reassure you that this personal data is handled in a secure manner using a technique called hashing. This ensures your data is scrambled in a manner that makes it unreadable to anyone other than the recipient for the explicit given purpose.
We may also link this data through the various devices you use, as well as process data about the ads for example, if you clicked on an ad and then made a purchase. The purpose is to measure the impact of the ad and to enable ad billing.
Whenever you contact our Customer service, we will ask you to submit personal data to be able to manage your queries, to handle complaints and warranty matters and to provide you with technical support. We do this through e-mail, chat, telephone and through social media. We may also reach out to you by e-mailing you if there is a problem with your order.
We may use your personal data to develop and improve our products, services, systems, and supply chain. This includes analyses to make our services more user-friendly.
We will only use aggregated data on pseudonymized level for developing and improvement purposes.
We are not allowed to collect and process your personal data without a proper legal justification.
When making products and services available to you we will process your personal data to the extent necessary to conclude a contract with you and to fulfil any obligations derived from that contract.
It is in our legitimate interest as a business to give you an outstanding customer experience and to improve and develop our product and services.
We will always require your prior consent before we send you direct marketing by email. Ads and promotions in other channels may be shown to you based on our legitimate interest as a business.
As a business we must comply with different laws and regulations. In some case we must process your personal data to comply with such laws and regulations, for example, compliance with applicable tax and accounting legislation.
We only use personal data that is provided by yourself for carrying out the tasks above, such as creating and developing your order, contact information, billing and delivery address and order and delivery information automatically generated when placing a purchase order. Only in case of fraud prevention we use data in public records.
We will never ask you to provide more data than necessary.
We will not process your data longer than necessary to fulfill your requests and to ensure a secure transaction. When the purpose of the processing of your personal data have been achieved your data will be anonymized or erased.
For tax and accounting reasons we will save relevant personal data for 7 years.
Personal data provided to us is shared with trusted third parties assisting us in carrying out certain tasks or to provide a requested service. For example, we engage with Shopify as a provider of the e-commerce platform.
In the event that the brand connected to your purchase is sold, your personal data may be shared with a potential buyer. The same applies if a substantial part of the brands assets is acquired by a third party. This potential transfer of customer data relies on our legitimate interest as a business.
We never pass on, sell or swap your data for marketing purposes to third parties except as explicitly stated in this Privacy Notice.
All personal data relating to the purchase order fulfillment is stored within the European Union but may be transferred for necessary processing operations to countries outside the European Economic Area (EEA). Any such transfer of your personal data will be carried out in compliance with applicable laws and without undermining your statutory rights.
From time to time we may transfers personal data from the EU/EEA to a third country not being approved by European commission as a safe country for such transfer (adequacy decision). Whenever applicable we will use Standard Contractual Clauses to ensure an equivalent level of protection as granted within the EU/EEA or other lawful grounds for transfer.
A "cookie" is a small text file that is downloaded onto your device such as computer or smartphone when you access our websites. When we refer to cookies we include first- and third party cookies, tracking pixels and plug-ins, including technologies those from third party publishers and other tracing technologies.
We use cookies and other tracking technologies to give you the full functionality of the website, to customize your user experience, perform analytics and deliver personalized advertising on our websites, apps and via social media platforms. We also use cookies to make the site more secure.
The controller and the named publisher are both responsible for setting cookies on your device when you access any of our official websites and for the access and collection of data from the same device.
Below you will find more detailed information about our cookies and the reason for using them.
The cookies we set are grouped into categories, each one reflecting a specific purpose:
Some cookies are strictly necessary for you to be able to experience the full functionality of our site and for us to deliver upon our promises. For example, these cookies allow you to use the website and log-in to your account as intended. Without these cookies, some parts of our site and services just won’t work as they should. We also use cookies to direct you to the right website based on geography and language and to detect and prevent security threats and malicious behavior.
Performance cookies tell us about how you use the site and they help us to make it better. For example, these cookies count the number of visitors to our website and see how visitors move around when they are using it. This helps us to improve the way our site works, for example, by ensuring that users find what they are looking for easily.
Functional cookies allow our site to remember your preferences, helping you to customize your content on our website. This type of cookie enables us to highlight products and services we believe is of interest and relevance to you. This way we can remember you when you return to our site and to give you best possible user experience.
Marketing cookies are a key part of how we deliver marketing on our sites. Among other uses, cookies allow us to show more relevant advertising by serving you information, offers and promos that are based on your browsing patterns and the way you have interacted with our sites and apps. We can then present to you a web site content that is more relevant to you, meeting your interests and preferences. Cookies enables limiting the number of times an ad is shown. Marketing cookies can be used to track the effectiveness of our ad campaigns on third party websites.
The use of strictly necessary cookies relies either on the contractual arrangement we have with you or our legitimate interest. For the use of other types of cookies such as performance cookies, functional cookies or marketing cookies we require your prior consent.
Information obtained from you through cookies is shared within the Controller. Information obtained from third party cookies is also available to the third-party provider placing the cookie on our site. We will not share first-party cookie information with third parties nor sell swap or otherwise disclose such information with anyone outside the Controller.
Cookies can be stored for varying lengths of time on your browser or device.
Persistent cookies (or permanent cookies) will be stored in one of your browser's subfolders until you delete them manually or your browser deletes them based on the duration period contained within the cookie's file. Their duration depends on the date of expiry written in them.
Session cookies are immediately deleted when you close your browser. When you restart your browser and go back to the site that created the cookie, the website will not recognize you.
Information gathered through other tracing technologies such as tags and pixels are saved for 24 months.
You can at any time disable your non-essential cookies by withdrawing your consent. You can manage your cookie consents in Cookie Settings at the bottom of this website.
In addition to your consent withdrawal, you can easily stop your browser from accepting cookies by configuring your browser or device cookie settings.
If you choose to disable cookies, you may face limitations on functionality and a deteriorated user experience.
This part applies for visitors, users, and others who reside in the State of California. To the extent any provision in this California Privacy Policy conflicts with a provision of the Privacy Notice, the California Privacy Policy shall govern with respect to visitors, users, and others who reside in the State of California.
We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“personal information”). In particular, we may collect the following categories of personal information:
Personal information does not include: publicly available information lawfully made available from government records, deidentified or aggregated consumer information, or information excluded from the California Consumer Privacy Act.
We may use or disclose the personal information collected for one or more of the following business or commercial purposes:
To fulfill or meet the reason for which the information is provided. For example, to create your personal account at valegenta.com or to process your orders.
To provide you with information, products, or services that you request from us, including answering your queries and to notify winners in promotions.
To provide you with phone calls, text message notifications, email alerts, and other notices concerning our products or services. For example, to notify you of delivery status, to be able to send you relevant marketing offers and information such as newsletters and our catalogues, to contact you in the event of a problem with delivery of your items, and to inform you of new or changed services.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection and managing your account by carrying our credit checks.
To be able to analyze your personal data to provide you with relevant marketing offers and information.
To be able to validate that you are of legal age for shopping online.
To improve our website.
Testing, research, analysis, and product and service development.
As necessary or appropriate to protect the rights, property, or safety of us, our employees, our customers, or others.
To respond to law enforcement requests and as required by applicable law, court order, or government regulations.
As described to you when collecting your personal information.
We do not, and will not, sell your personal information.
California residents have the following rights:
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (instructions and description below), we will disclose to you:
We have collected the following categories of personal information from consumers within the last twelve (12) months:
We have obtained the categories of personal information listed above from the following categories of sources:
We collected the categories of personal information listed above for the following business or commercial purposes:
We shared the categories of personal information listed above with the following categories of third parties:
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (instructions and description below), we will delete, and direct our service providers to delete, your personal information from our records, unless an exception applies.
We may deny your request to delete your personal information if retaining the information is necessary for us or our service providers to:
To verify your identity, we ask you to provide your:
We may verify your identity in a few different ways in order to balance the requirements of the CCPA and our obligation to keep your information private. When you make your request, you will be asked to answer a few questions about yourself to help us validate your identity. This is a two step process using information unique to you, such as an order number, a product in an order, an address or email address, etc. If you chose to make the request online, it can be made by logging into your account, going to “My Account,” then “Settings” and then “Leave H&M.” Depending on your cache settings, device and operating system, you may have to enter your password a second time.
In some instances, we may ask you to provide other documentation to verify your identity. If this happens, we will reach out to you directly with this request.
If we can’t verify your identity, we will not be able to process your request to know what personal information we have about you or to delete the personal information we have about you. If we are unable to verify your identity with a high degree of certainty, we will only be able to provide a report with category-level information and we may not be able to delete some of your information.
An authorized agent is a person or business who has authorization to request to know what personal information we have about you, to delete the personal information we have about you, or to opt out of the sale of personal information on behalf of a California resident. Authorized agents use the same links described above to submit requests.
If you are submitting a request on behalf of another person, we require a valid
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