VIP Manager (Spanish + Russian) | LATAM
Digital nomads. Work from anywhereCompany: AzuraInfinity
We are a fast-growing product iGaming company with our own brands and proprietary platform, operating across LATAM, Asia, and European markets.
We're looking for a VIP Manager who is passionate about delivering exceptional customer experiences and building long-term relationships with our most valuable players in the LATAM market.
What You'll Do
* Build and maintain strong relationships with VIP players.
* Communicate with clients via Telegram, WhatsApp, live chat, email, and phone.
* Deliver a premium level of customer service and ensure an outstanding player experience.
* Monitor player activity and identify retention opportunities and churn risks.
* Develop personalized offers, bonuses, and campaigns tailored to VIP customers.
* Assist players with payments, bonuses, verification, and account-related inquiries.
* Work closely with the CRM, Payments, Risk, Support, and Product teams to resolve complex cases.
* Maintain accurate records of customer interactions in the CRM system.
* Achieve KPIs related to player retention, engagement, and VIP satisfaction.
What We're Looking For
* Fluent Spanish and Russian (spoken and written) are mandatory.
* At least 2 year of experience in iGaming as a VIP Manager, VIP Support, Retention Manager, or Customer Support Specialist.
* Strong understanding of VIP customer service and online casino operations.
* Excellent communication and relationship-building skills.
* Customer-oriented mindset with strong empathy and problem-solving abilities.
* Ability to work independently in a fast-paced environment.
* Experience with CRM systems and customer communication tools is a plus.
* English at an Intermediate level or higher will be an advantage.
What We Offer
* Fully remote work.
* Competitive salary in USD.
* Performance-based bonus system.
* Opportunity to work for an international product iGaming company.
* Career growth and professional development.
* A supportive team with minimal bureaucracy and fast decision-making.
* The chance to make a real impact on the growth of our VIP department.
If you're passionate about building strong client relationships and creating exceptional VIP experiences, we'd love to hear from you!