VIP Manager (Night Shift 22:00–10:00 EEST)

Company: MOJAM

MOJAM is looking for a professional to level up our experience with high-profile clients. It’s all about finding unique approaches for each player, making their journey unforgettable, and creating a true VIP vibe in our gaming world. If you’re great at not only listening but anticipating needs, understanding the nuances of VIP interactions, and striving for a personal touch in every contact — we’re excited to have you on board!
We’re hiring Night Shift VIP Manager to ensure 24/7 coverage for our top-tier clients. Schedule: 2 days on / 2 days off, 22:00–10:00 (EEST).
📍 What to Do
* Build and maintain long-term relationships with high-profile clients
* Ensure VIP clients have a seamless and personalized experience on our platform
* Act as the main point of contact for VIP clients during your shift, addressing their questions, concerns, and requests in a timely manner
* Manage VIP operations independently during night hours — you own the shift
* Ensure smooth handover to the day team with clear written shift summaries: key events, client issues, follow-ups needed
* Escalate critical issues to the Shift Lead or Head of VIP via established protocols
* Proactively reach out to VIP clients to ensure satisfaction, update them on exclusive offers, events, and promotions
* Analyze client activity and engagement to offer personalized recommendations and rewards
* Identify opportunities for upselling and cross-selling based on clients’ behavior and preferences
* Collaborate with the marketing and sales teams to support tailored campaigns for VIP clients
* Handle and resolve any issues VIP clients might face with their accounts, transactions, etc.
* Collaborate with the support team to ensure quick resolution of any technical challenges
* Provide feedback to the product and development teams based on client preferences and behaviors
* Contribute to retention efforts by flagging at-risk clients and executing personalized re-engagement actions
🦸 Your Superpowers
* 1+ years of experience in account management, customer support, or sales
* Gaming and related industry experience is a strong advantage
* Previous experience working with VIP or high-profile clients is a plus
* Excellent communication and interpersonal skills
* Strong problem-solving abilities and a proactive approach to addressing client needs
* High level of autonomy — you’re comfortable making decisions and owning outcomes without constant supervision
* Ability to work in a fast-paced environment and manage multiple VIP accounts simultaneously
* Sales-oriented with a good understanding of cross-selling and upselling strategies
* Familiarity with the CS/CS2 gaming community is a strong advantage
* Advanced/Fluent English is required; additional languages are a plus
🍪 Team Perks
* PRO&BRO team you’ll love creating new gaming universes with
* Totally remote work from wherever you grind
* An equipment budget to upgrade your home office
* Flexible schedule with no time trackers since we just focus on results
* A performance-based bonus twice a year for every mojamer as a nod to our shared achievements
* Wellness Bonus for the gym, yoga, dance, massage, therapy, or anything that keeps your energy up
* Level up your skills with our internal knowledge-sharing project Yoda. We also cover training, certifications, English & Ukrainian classes
* Days off and gifts for milestones of your choice (birthday, anniversary, baby arrival, or wedding)
* JAM Activities: workations twice a year in different corners of the world, epic offline teambuilding events, CS2 and Dota tournaments, quizzes, lectures, and plenty of other hangouts for the team
* Plus relocation support, a Maternity/Paternity Leave Policy, a referral bonus, and a whole bunch of other cool perks you can check out here
Join us if this is all about you. We are waiting for your CV!
Let’s Add More Jam Together 🚀

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