VIP Manager

Emerise Group is a dynamic, product-driven group of companies operating in the iGaming industry. We build high-impact solutions that fuel innovation and deliver outstanding user experiences across the entertainment ecosystem. We’re searching for a VIP Manager to own the full VIP journey - from daily personal communication and tailored rewards to spotting early churn signals and shaping loyalty strategies that keep top players engaged.

Must-Have Skills & Experience:

• Minimum 1 year, in a similar postion (VIP/Sales).
• Excellent communication skills (written and verbal) in English.
• Strong emotional intelligence, problem-solving skills, and ability to handle sensitive situations.
• Ability to work structured and independently
• Comfortable working in a fast-growing environment with rapid internal scaling.
• Confidence in handling calls, chats, and email communications.
• Ability to work 8-hour shifts (12:00-21:00)

Desired / Preferred Skills:

• Experience working with players from Great Britain will be a strong advantage.
• German B1/French B1+.
• Tech Stack: SoftSwiss, Tableu, CRM.

Expected Duties / Tasks:

• Manage and grow a portfolio of high-value VIP players across several markets.
• Maintain daily communication with VIP clients through Email, WhatsApp, and phone calls.
• Deliver a premium, personalized service based on players’ behaviour, interests, and playing style.
• Monitor player activity, identify trends, and react to early churn signals.
• Provide tailored rewards, bonuses, and retention strategies according to established procedures.
• Coordinate with Payments, Support, Anti-Fraud, and Compliance teams to ensure smooth user experience.
• Track and report VIP performance metrics directly to the Head of VIP.
• Contribute to the development of new VIP features, campaigns, and loyalty improvements.

Selling Points:

• Remote-First Work Model: we offer a fully remote work environment, providing you with the flexibility to work from any location worldwide while maintaining high productivity and work-life balance.
• Growth-Oriented Environment: join a fast-growing business operating in a startup-driven environment with minimal bureaucracy. We value efficiency, ownership, and the ability to make decisions quickly.
• Opportunity to Make a Measurable Impact: you will play a key role in shaping directly with the Head of VIP and shape the future of the VIP program.
• Collaborative and Transparent Culture: we foster a professional, respectful, and open working culture where teamwork, accountability, and clear communication are core values.