UX Researcher

The IT company Andersen invites an experienced person to fill the position of UX Researcher to work on a large-scale project in the field of Information Technology and Services.

The customer is an international passenger and cargo transportation service. It is among the top 3 mobile services for ordering rides in the world: 150 million installations, 1 billion trips, 600+ cities in 45 countries.

The project is focused on creating a service that motivates drivers and passengers to complete journeys.

Responsibilities:

Conducting qualitative and quantitative user research to understand customer behaviors, needs, and pain points.
Planning and executing usability testing, interviews, surveys, and focus groups.
Gathering and analyzing feedback from various sources, including user behavior analytics and support tickets.
Defining research objectives and methodologies based on project goals.
Collaborating with product managers, designers, and developers to align research with business needs.
Prioritizing research activities to support product and design decisions effectively.
Synthesizing research findings into actionable insights and recommendations.
Creating detailed reports, presentations, and visual summaries to communicate results.
Identifying usability issues and suggesting improvements based on data-driven insights.
Working closely with UX/UI designers, product teams, and developers to ensure a user-centered approach.
Advocating for users' needs and ensuring research findings influence product decisions.
Presenting research findings to stakeholders in a clear and compelling way.
Staying updated on industry trends, UX best practices, and research methodologies.
Experimenting with new tools and techniques to improve research efficiency.
Contributing to the development of UX research frameworks and processes within the team.

Must-haves:

Proven experience conducting user research in a professional setting for 3+ years.
Strong proficiency in research methods such as usability testing, surveys, interviews, and data analysis.
Excellent communication and presentation skills, with the ability to convey complex research findings to diverse audiences.
Familiarity with UX/UI design principles and working closely with cross-functional teams (product managers, designers, developers).
Experience with user behavior analytics tools and customer feedback platforms. Knowledge of the latest UX research trends, best practices, and tools.
Ability to synthesize large volumes of data into actionable insights for product and design improvements.
Strong problem-solving skills and a passion for creating user-centered solutions.
Level of English – from Intermediate and above.

Reasons why this job would be interesting to you:

Experience in teamwork with leaders in FinTech, Healthcare, Retail, Telecom, and others. Andersen cooperates with such businesses as Samsung, Siemens, Johnson & Johnson, BNP Paribas, Ryanair, Mercedes, TUI, Verivox, Allianz, T-Systems, etc.;
The opportunity to change the project and/or develop expertise in an interesting business domain;
Job conditions – you can work both fully remotely and from the office or can choose a hybrid variant;
Guarantee of professional, financial, and career growth! The company has introduced systems of mentoring and adaptation for each new employee;
The opportunity to earn additional up to 1,000 EUR per month by participating in the company's activities;
Access to the corporate training portal, where the entire knowledge base of the company is collected and which is constantly updated;
Bright corporate life (parties / pizza days / PlayStation / fruits / coffee / snacks / movies);
Certification compensation (AWS, PMP, etc);
Referral program;
English courses;
Private health insurance and compensation for sports activities.

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Join us!

Work together with us at Andersen

The vacancy is open to applicants who speak English fluently

OOO "АндерсенБел", УНП 192588439

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