Training & Operations Virtual Assistant

Company: Remote Talent

Company Description
Remote Talent is an Australian-based virtual assistant and offshore staffing agency that helps businesses scale with high-quality, reliable talent from the Philippines and beyond. We specialise in sourcing, training, and managing dedicated VAs across admin, customer support, finance, marketing, and industry-specific roles including NDIS, healthcare, property, and trades.
About the Role
We are seeking a highly switched-on and proactive Training & Operations Virtual Assistant to support a purpose-driven business that delivers professional training via Zoom and e-learning courses.
This role is designed to help the founder step back from the day-to-day operations by taking ownership of training administration, client communications, template design, course support, website updates, booking systems, and backend workflows.
The ideal candidate is warm, highly organised, and aligned with the organisation’s values around women’s rights, human rights, safety, and abuse prevention advocacy. A strong sense of empathy, kindness, initiative, and excellent written English is essential.
Key ResponsibilitiesTraining Delivery & Course Support
* Coordinate and support live training sessions via Zoom
* Assist with participant communications before and after sessions
* Manage enrolments for e-learning courses and online programs
* Ensure customers receive access details and course onboarding information
* Support post-training follow-ups and feedback collection
Template & Process Development
* Create and improve templates, documents, and training resources
* Build and maintain frequently asked questions (FAQ) documents
* Design repeatable workflows to reduce founder involvement
* Improve operational systems and client journeys
CRM & Email Marketing Support
* Manage Mailchimp campaigns and automations (mandatory)
* Support email marketing and client nurture sequences
* Maintain and update CRM records in HubSpot (preferred)
* Track leads, course participants, and communication history
* Download spreadsheets from booking software and upload data into HubSpot
Booking System & Website Support
* Manage and update the booking system
* Occasionally modify booking settings and workflows
* Support basic WordPress backend editing
* Update website pages, written content, and course information
* Assist with backend content maintenance and updates
Administration & Finance Support
* Provide day-to-day administrative support
* Assist with invoicing and basic Xero administration
* Maintain organised records and spreadsheets using Excel
* Support reporting and data management
Design & Content Support
* Use Canva for simple design tasks such as:
* templates
* training materials
* social content
* branded documents
What We’re Looking For
* Strong experience in admin, training coordination, operations, or client success
* Mailchimp experience is mandatory
* Experience with HubSpot preferred
* Confident with Zoom, Canva, Excel, and basic Xero
* Basic WordPress backend editing experience
* Experience working with booking systems
* Exceptional written English is non-negotiable
* Strong initiative and systems thinking
Values & Personal Fit
This role is best suited to someone who has a genuine interest in:
* women’s rights
* human rights
* advocacy and equal rights
* family safety and domestic violence prevention
We are looking for someone kind, thoughtful, and values-driven who wants to contribute to meaningful work.
Key Attributes
* Highly proactive and switched on
* Strong ownership mindset
* Excellent written communicator
* Kind, empathetic, and professional
* Organised and systems-focused
What Success Looks Like
* Training delivery runs smoothly with minimal founder involvement
* FAQs, templates, and systems reduce repetitive work
* Website and booking systems remain updated
* Course customers receive an excellent experience
* Mailchimp and HubSpot are well maintained
* The founder has more time to focus on growth and impact

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