TikTok Shop Technical Account Specialist

Company: Latamforce

We're on the lookout for a talented TikTok Shop Technical Account Specialist to join our client's team:
🌎 100% Remote
💵 Salary in USD
📍 Collaborating with teams in the USA
🕒 Full Time
📝 Contractor Role
About our client
Our client is a fast-growing digital commerce company focused on helping brands scale through social platforms, with a strong emphasis on TikTok-driven sales strategies. They work at the intersection of content, eCommerce, and performance marketing, supporting brands in building revenue through creator partnerships and platform optimization.
Responsibilities
Client Onboarding
● Lead end-to-end onboarding for new TikTok Shop clients.
● Manage an active portfolio of 8–12 brands at different onboarding stages.
● Guide clients through account setup, verification, integrations, and launch readiness.
● Educate brands on onboarding requirements, timelines, and best practices.
● Proactively communicate progress and set clear expectations throughout the onboarding process.
Technical Troubleshooting
● Develop deep expertise in TikTok Shop onboarding workflows and platform policies.
● Troubleshoot issues related to brand verification, tax and banking validation, catalog uploads, integrations, and product compliance.
● Resolve challenges involving shipping templates, warehouse configuration, fulfillment setup, and account permissions.
● Escalate complex issues while maintaining ownership of the client experience.
● Document recurring issues and build repeatable solutions.
Client Relationship Management
● Serve as the primary point of contact throughout the onboarding journey.
● Lead onboarding calls and communicate confidently with client stakeholders.
● Translate technical issues into simple, actionable recommendations.
● Deliver an exceptional onboarding experience while building long-term client trust.
Process Improvement
● Identify recurring onboarding challenges and recommend process improvements.
● Create documentation, SOPs, onboarding guides, and internal playbooks.
● Partner with cross-functional teams to improve efficiency and client satisfaction.
● Stay current with TikTok Shop platform updates and evolving best practices.
Requirements and Skills
● 2+ years of experience in TikTok Shop operations, onboarding, implementation, or technical account management.
● Hands-on experience using TikTok Shop Seller Center and Partner Center.
● Excellent problem-solving and troubleshooting skills.
● Strong written and verbal English communication skills.
● Experience leading client meetings and managing client relationships.
● Strong organizational and project management skills.
● Ability to manage multiple onboarding projects simultaneously.
● Detail-oriented with excellent follow-through.
● Comfortable learning new technologies and adapting to frequent platform updates.
Nice to Have
○ Experience in eCommerce operations or marketplace management.
○ Experience working in an agency or client-facing environment.
○ Familiarity with Shopify, Amazon Seller Central, Walmart Marketplace, or similar platforms.
○ Experience with catalog management, product feed integrations, and marketplace operations.
○ Familiarity with 3PL or Warehouse Management Systems (WMS).
○ Experience using Zendesk, Jira, Monday.com, Notion, or Microsoft 365.
○ Experience creating SOPs, process documentation, or onboarding playbooks.
About Latamforce
Latamforce is a leading nearshoring staffing agency that helps businesses across the U.S. hire exceptional remote talent. We connect top professionals with exciting opportunities where they can make a meaningful impact while working with world-class teams.

apply