Tik-Tok advertising. How to fix the error when linking the card and top up the balance.

3DS or why it is not possible to make a transaction in TikTok Ads and the platform does not want to accept your card

Before you start worrying, you need to make sure that 3DS is enabled on your bank card.

Solution: To check this, go to Online Banking and find the item with 3DS in the card settings, if it is not enabled, turn it on and repeat the action. If this function is not available in the Bank's application, call the bank's hotline and find out if 3DS is enabled on the required card, if not, then we ask the bank employee to enable it and after that we can try again.

BUT, sometimes it happens that this does not help, so let's consider the following solution to this issue.

Internet limit on the card

It is important before linking the card to the TikTok Ads account to remove, if possible, the full limits for online payment, or set the limit that we need. On accounts in which there are no costs of more than $ 5000, you will not be charged more than you specify when depositing without your knowledge, you don't have to worry.

Solution: We remove the Internet limit, also check the previous item and we can carry out the transaction.

If the transaction does not go the same way, we go on to the next option.

Unsupported browser

Most often, it is recommended to use the Google Chrome browser (in anti-detect) to work with TikTok Ads, and these difficulties are experienced with the card garter in the cabinet or replenishment. First of all, make sure that you are using the latest version of the browser. Do the following:

Click on the three vertical dots and go on:

Click on the Settings and click the following:

Click on "About Chrome Browser" to view the current version of our Chrome Browser. I currently have a version: 97.0.4692.71 (Official build).

If you have an older version, click on "Update browser" to update it to the latest version. Upon completion of the update, you should restart your PC or Laptop, and then try the transaction again.

BUT what if that didn't help either?

Solution: If nothing comes out through Chrome, I recommend installing 1-2 other browsers (Mozilla Firefox or Opera) and trying to top up from them again. I had a transaction in Mozilla and everything started working fine.

Cans

Sometimes Tik Tok Ads does not support certain types of cards. If you are trying to link your card and nothing comes out -

the solution is to use a card from another bank. In most cases, this solves the problem and makes it possible to conduct a transaction.

BUT if suddenly this did not help you, there is one more little thing.

Cookies

In those.support often notes that if you use, for example, the Google Chrome browser, and try to link a card, but nothing happens, perhaps your browser has collected too much data about your visits to sites, and the TikTok Ads system cannot load scripts due to clutter in the browser history, which is why such errors occur when replenishing.

Solution: Clear the cookies in the browser. Press the Ctrl+H key combination (for Chrome) to open such a window:

Click on "Clear history" and your browser history will be cleared, you will need to re-log in to your TikTok Ads account and repeat the actions with the replenishment of the cabinet.

There remains one last option, why there was an error when replenishing.

Incorrect card data

If you have not added a letter or a number in the card data, the expiration date of your card or CVV2 code somewhere, then due to an error you will not be able to make a transaction.

Solution: When filling in the card data, we carefully look at and check the card data, such as:

Card number

Card expiration date

CVV2 code

The name and Surname on the map, which is written in English letters, the correctness of its spelling.

Sometimes the first and last name must be entered completely with uppercase letters, for example, OLEG VIKTOROVICH (instead of Oleg Viktorovich), after which we try again.

If everything is done correctly, you should see the following:

Congratulations, you have passed all the circles of hell and now you know how to solve the problem with replenishing your account in TikTok Ads.

I hugged everyone, see you later.

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