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Consumers wishing to submit a grievance against a home mortgage lender or a licensed mortgage banker residential home mortgage loan begetter need to finish and send out a complaint form to the Texas Department of Savings and Home Loan Financing, 2601 North Lamar, Suite 201, Austin, Texas 78705. Grievance types and instructions might be gotten from the Department's site at .

The Department keeps a healing fund to pay of particular real expense damages sustained by debtors brought on by acts of license mortgage banker property home mortgage loan pioneers. A composed application for repayment from the healing fund must be filed with an investigated by the Department prior to the payment of a claim.