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Our helpdesk is pretty much a group of unrecognized heroes, so we desired to guarantee we celebrated their continued success. The helpdesk group headed up by manager Simon Lund is often the first port of call for our handled service clients throughout education and service, they should have an overall understanding of our services, systems and the innovation that has been carried out across our entire consumer portfolio.

Simon Lund, Helpdesk Supervisor said: "The results promote themselves, they are excellent, however we always aim to be much better. We are the front line of ACS and we really take pleasure in taking on challenges and solving them for our customers daily. "The 96. 7% customer satisfaction is a great outcome, but we want to better it next month watch this space!".

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Hi there, We hope you're safe and healthy. As companies worldwide welcome remote work, with urgently created work from house policies in the face of coronavirus (COVID-19), our parent company, Zoho, is offering a remote work tool kit totally free of expense till July 1, 2020. Check out Zoho Remotely.

Assist desk teams are being extended thin and flooded with VPN connectivity issues, ask for resources for at-home work like laptops, and more. A big shout-out to all the aid desk groups keeping us afloat! We 'd love to hear your assistance desk stories and learn more about how you're dealing with all the tickets and requests as a result of this quarantine.

Here are a number of ITSM resources that can assist you make it through this quarantine and teach you a couple of features of ITSM, too. First off is our e-book that illustrates real-life accounts of industry experts who have been through everything. Check out https://helpdeskheroes.co.uk/ from leading industry leaders; find out techniques for leveraging people, processes, and innovation for much better lead to service management operations.