The Quality of Service Delivery 🚚 and ➕ Customer 🛃 Satisfaction

The Quality of Service Delivery 🚚 and ➕ Customer 🛃 Satisfaction

👓 Habtamu Mekonnen Awoke
The Quality of Service Delivery 🚚 and ➕ Customer 🛃 Satisfaction

The Quality of Service Delivery 🚚 and ➕ Customer 🛃 Satisfaction

✅ Those organizations providing service are demanded to assess frequently the quality of their service delivery 🚚. By doing so and ➕ adjusting their service performances 🎭️ according to the expectations of their customers enable them ➡️👥 to survive, compete and ➕ ultimately assist them ➡️👥 to sustain in that business 👨‍💼 line. Currently, organizations are attempting to achieve increased customer 🛃 satisfaction by focusing on the quality of the service being provided. This book 📚️, therefore, demonstrates the technique to assess the quality of service delivery 🚚 and ➕ customers satisfaction of bank 🏦 industry 👨‍🏭️. The author used descriptive survey research design to acquire pertinent and ➕ appropriate answers for the research questions ❓️. A total of 100 💯 respondents were selected based on convenient sampling method and ➕ questionnaires were designed based on SERVQUAL model for measuring customer 🛃 perceptions and ➕ expectations of service in five 5️⃣ dimensions of service quality that consists of tangibles, reliability, responsiveness, assurance, and ➕ empathy. The data was analyzed by using descriptive statistics and ➕ SPSS version 1️⃣6️⃣.



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