Telkomsel LOOP FAQ
t.me/ws305
How can I check the balance of my Loop plan?
You check via UMB code *567#.
How do I top up or buy packages for my Loop line?
You can purchase packages via the the LoopKita app, or by accessing the UMB menu at *567# or by visiting www.loop.co.id.
Can I migrate from a simPATI or KARTU As subscription to a Loop subscription?
Unfortunately, we do not support migration between our prepaid SIMs. You will be required to purchase a new Loop starter pack and receive a new number.
Does the tariff for Loop include taxes?
Yes, the tariff for Loop includes 10% (VAT).
How do I extend Loop card active period?
To extend the active period of Loop card, you can top up your credit balance or buy data packages. The activities that can be carried out to extend the active period of your Loop card are:
Data Package Purchase
- All package purchases will extend the active period, based on the validity period of the package.
- Purchasing a package during the grace period will change the card to an active card, and the active period will adjust to the validity period of the package.
- Package purchases from all purchase channels (such as GoPay, OVO, LinkAja, Virtual Assistant, credit card, etc.) will change the grace period to be active, and the active period will adjust to the validity period of the package.
Get the Gift Package
- If the number receives a certain package (gift package), the card's active period will be extended according to the validity period of the package.
- Packages received during the grace period will change to an active period according to the validity period of the package.
The use of data/voice/SMS quota during the grace period will not change the active period.
How long will the active period of Loop be extended after I top-up credit or buy data package?
The active period of the Loop card will be extended by topping up credit or buying a data package with a certain value, whether in an active period or grace period and also top-up usage of at least Rp1.
Credit Top-up
Credit Denomination / Active Period
- Rp1 – Rp50,000 / 30 days
- Rp50,001 – Rp100,000 / 60 days
- Rp100,001 – Rp250,000 / 90 days
- Rp250,001 – Rp500,000 / 120 days
- > Rp500,000 / 365 days
Data Package Purchase
Quota / Active Period
- 0,5GB – 1,5GB / 3 days
- 1GB – 2,5GB / 5 days
- 1,5GB – 3,5GB / 7 days
- 4GB 30 / days
- 10GB / 30 days
- 14GB / 30 days
After a Minimum of Rp1 Credit Usage
Credit Usage for 30 Days / Active Period
- < Rp1 / Entering Grace Period
- Rp5,000 – Rp50,000 / 30 days
- Rp50,001 – Rp100,000 / 60 days
- Rp100,001 – Rp250,000 / 90 days
- Rp250,001 – Rp500,000 / 120 days
- > Rp500,000 / 365 days