Technical support specialist
Remote | Diagnocat
Format: Hybrid (office + remote) / fully remote
Diagnocat is the global leader in Dental AI, revolutionizing dental practices worldwide. With our flagship products widely adopted in dental practices, labs, and dental support organizations across Europe, the Middle East, and North America, we are transforming the future of dental care.
We are looking for a detailed and customer service-oriented Technical support specialist, who will be responsible for ensuring our customers thrive with Diagnocat’s AI platform. Ideal candidates should have strong communication skills.
Responsibilities include but are not limited to:
• Work closely with our clients (dentist, hygienist, and computer IT) to install our product and show them how it works.
• Execute the customer success strategy, focusing on high points and relationship-building with clients.
• Conduct frequent reviews with team members, and follow up with clients to ensure everything is up and running.
• Report new findings, bugs, and issues to the development team
• Manage incoming support inquiries from customers and provide assistance
• Diagnoses and resolves problems in response to customer inquiries
Strong candidates will bring:
• Fluent in English and effective in communication skills
• 3+ years of experience in customer service and technical support
• Basic knowledge of computer troubleshooting
• Srong woke ethic and hustle to achieve results in high growth startup environment
• Excitement to learn artificial intelligence, dentistry and technology
What we offer:
• Your work will have a direct positive impact on the lives of the patients.
• You will work in the Canada time zone;
• Competitive salary with an opportunity to receive a stock option.
• Flexible hours. Hybrid office+remote is available and fully remote can be discussed.
• Diagnocat’s offices are in the US, Israel, and Armenia.
Join us at Diagnocat and be part of the team that is driving the future of dental care!
If this position sparks your interest, don't hesitate to connect.
Contacts: @annike3
