Technical Writer

WORK HISTORY

Lead Technical Writer | AvvyLand, Inc. – Remote (Full) January 2022 – current

● Create technical specifications, reference materials, and user manuals

● Prepare technical documentation for GitHub, Confluence, and the company’s public wiki

● Participate in Architectural design sessions

Technical Writer | Hazeltree – Remote (Full) June 2021— January 2022

● Created product documentation: user guides and reference materials

● Published Release notes, internal instructions, and knowledge base articles

● Created API documentation

Senior Technical Writer | Tools for Brokers, Inc. – Remote (Partially) March 2017 — June 2021

● Mentored other team members, optimized work processes, and distributed tasks.

● Wrote product and process documentation: user guides, customer portal, knowledge base articles, API documentation, etc.

● Created product updates and catalogs, news, internal regulation documents, and articles

● Performed technical translation, proofreading, and UI localization to English and German

Translator | ABBYY – Moscow November 2016 — May 2021

● Delivered translation services in oil & gas and power industry

Customer relations manager | FBS – Saint Petersburg November 2015 — October 2016

● Provided English-speaking clients with all required data for the company's services

● Communicated via phone, e-mail, documentation

English-speaking Customer Service Manager | SoftMedia LLC. – Belgorod August 2013 — November 2015

● Investigated and solved customers’ technical issues

● Communicated in English and German

● Translated articles