Technical Support Specialist

Relocation | EasyTip

Hi! We are EasyTip and we heard you might be looking for a new opportunity! If that’s the case we might be the perfect place for you!

We are a leading fintech startup for cashless tipping in the hospitality and beauty space. We are making the world of tipping fairer, quicker and easier. Our platform helps staff increase their income which in turn helps business owners attract the best talent out there.

We are seeking a dynamic support specialist who is keen to work in an international, fast growing platform. We are specifically looking for a Technical Support Specialist (second line) so if this sounds like a challenge and an opportunity you desire then read on:

Responsibilities:

• Processing requests from the hotline and system users.
• Analyzing technical issues and searching for causes in logs.
• Communicating with the development team, bug tracking, participating in testing, and launching new products and services.
• Participating in the development of tools for first and second line support staff, setting up data monitoring.

Requirements:

• Basic testing knowledge, good knowledge of SQL.
• Good level of Excel.
• High level of responsibility and independence.
• Good analytical skills, the ability to match data, and identify cause-and-effect relationships.
• Good communication skills. Stress resistance, calm interaction with users.
• Knowledge of working with WEB application development tools.
• Basic knowledge of working with APIs and making requests using Postman.
• Excellent written and verbal English and Russian skills.

Benefits:

• Annual bonus program.
• Remote work.
• Support from a mentor during adaptation.
• Internal training in soft & hard skills, creation of an individual development plan.

Contact info: azakaryan@easytip.net