Technical Support Engineer

Shanghai | 1000 - 1200 USD (+ bonuses) | services provider

Description:

Shanghai Wicresoft Co., Ltd., jointly founded by Microsoft Corporation and Shanghai Alliance Investment Limited in 2002. Shanghai Wicresoft Co., Ltd. is a first-class international IT services provider with headquarters in Shanghai, China and 13 major operation centers globally, with a delivery network covering Asia (China, Japan and Hong Kong), North America, Europe (Sweden and UK) and many other countries and regions.

Responsibilities:

• Represent Microsoft and communicate with Microsoft Cloud customers in APGC region.

• Manage relationships with multiple customers, partners and collaborate with MS people

• Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and technical issues to achieve problem resolution and customer satisfaction

• Document incidents, report customer suggestions and technical issues to Microsoft

Requirements:

• Basic technical skills in Windows Operating systems/Networking/Exchange Server/SharePoint Server/Lync Server products.

• Good English written and oral skills

• Good grammar and spelling in written communications

• Ability to multitask among multiple customers and applications

• Ability to work with complex procedures and program guidelines

• Patience and Empathy in customer interactions

We offer:

• Accommodation in Shanghai 

• Flight ticket to Shanghai 

• Food

• Health insurance 

• Continuous training of hard and soft skills

• Free English courses in the office

• Motivated and highly professional team to work with

•  Comfortable working environment (spacious and well-equipped workstations, meeting-rooms, coffee bar, interactive lounge zone, sport facilities)

APPLY:

@YauheniKorshun

e-mail : i-korshun@wicresoft.com