Technical Support Engineer

Company: Insight Global

Hiring for a Technical Support Engineer focused around operational support for our client's enterprise Privileged Access Management (PAM) platform (CyberArk).
Location: Remote or CET-aligned hours
Schedule: Shift-based within 7AM – 7PM CET + On-call rotation
About the Role
We are hiring a PAM Operations SecOps L2 Engineer to support a global Privileged Access Management platform built on CyberArk. This role focuses on hands-on operational support, incident resolution, and maintaining secure access to critical systems across the enterprise.
You will work in a 24x7 environment and partner with engineering, infrastructure, and application teams to ensure secure and stable privileged access.
What You Will Do
* Provide Level 1 & 2 support for CyberArk PAM platform
* Triage and resolve incidents impacting privileged access
* Support onboarding and lifecycle management of privileged accounts
* Troubleshoot API and integration issues across systems
* Assist with platform maintenance and disaster recovery activities
* Partner with cross-functional teams to resolve access and security challenges
* Participate in rotating shift schedule and on-call coverage
Required Experience
* 3+ years in IT operations, system administration, or security operations
* Hands-on experience supporting CyberArk environments
* Experience in 24x7 production support and on-call rotations
* Strong troubleshooting and incident management skills
* Exposure to API testing and integration troubleshooting
Nice to Have
* Background in infrastructure security or identity and access management
* CyberArk certifications
* Experience with enterprise-scale environments
What Makes You a Fit
* Comfortable working in a fast-paced, global support model
* Strong communicator who can collaborate across teams
* Able to manage multiple priorities and critical incidents
* Detail-oriented with a focus on security and compliance
Work Environment
* Shift-based schedule within CET business hours
* Rotating on-call coverage including weekends
* Occasional extended hours during high priority incidents
Why Join
* Work on a mission-critical security platform
* Exposure to enterprise-scale CyberArk environment
* Collaborative global team
* Opportunity to grow deeper in security operations and PAM
Apply Now
If you have experience supporting CyberArk or similar PAM tools and enjoy solving complex access and security challenges, we would like to connect.

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