Technical Support Agent (L1) / Irev

Salary: from 800 to 1 500$

In technical terms, IREV is a SaaS platform that allows brands to create, track and optimize partner programs, manage leads, and increase ad campaigns conversion rates.

Key Responsibilities:

• Provide efficient online chat support via communication channels such as Slack, Skype, Telegram, and Jira, to ensure users' questions and concerns are resolved in a timely and effective manner.

• Maintain and update user resources such as FAQs, RAQs, and guides, to ensure they are relevant and up-to-date, helping users better understand our products and services.

• Manage user requests and complaints by assessing and determining the best course of action, coordinating with other teams as necessary, and providing timely and accurate updates to users.

• Identify technical issues by asking users specific questions to isolate and diagnose the problem, then report it to our technical team in a clear and concise manner to ensure prompt resolution.

• Create detailed bug reports to provide our technical team with accurate information on technical issues, helping them resolve the issue efficiently.

• Serve as a buffer between our technical team and users by communicating updates, progress, and other information in a clear and professional manner, while also advocating for users' needs and concerns.

Our ideal candidate will possess:

• Advanced proficiency in the English language (C1 level) and Russian (C1 level)

• Minimum 0.5 year of relevant experience in customer service or support.

• Background in IT would be advantageous.

• Customer-focused mindset.

• The ability to work effectively in a team.

• A sense of accountability when working remotely.

• The capability to solve problems independently.

• Strong learning abilities.

• The ability to manage stress.

• Confidence in using a PC.

Contact:

TG: @iana_hr_irev