Technical Implementation Specialist (Web Analytics)
Digital nomads. Work from anywhereCompany: Bloom Digitals
About Role
As a Fullstory Analyst/Onboarding Specialist you are the primary guide for our clients as they begin their journey with Fullstory. You will lead them through a structured process designed to educate, enable, and empower their teams to maximize the platform's value. This is a technical training role.
Key Responsibilities
* Guiding Fullstory onboarding customers throughout the onboarding project, from kick-off to final training session.
* Coaching on installation, answering basic questions, sharing best practices, and providing high-quality, live-instructor training of the Fullstory platform.
* Working with the clients to schedule and keep onboarding on track against agreed-upon timelines.
* CX insights/ Data analysis work with guidance from management and leadership.
* Continuous review of Fullstory features, seeking training (self or guided) as needed.
* Staying up to date on industry trends, uses of AI in analytics, and other relevant topics to the job/company/industry.
* Participating and managing the completion of tasks on time and efficiently.
* Building and reviewing presentation materials for client meetings, keeping accurate and detailed records/notes of training sessions, and communicating professionally to clients and team members.
Key Requirements
* Completion of 4-year college degree in Human Computer Interaction (HCI), UX Research, Digital Marketing, Digital Analytics, or other related field.
* 6+ months of web analytics experience using tools such as Google Analytics, Fullstory, and similar tools.
* 1+ year of digital UX-related (web design, UX design, user research, front-end development, or other similar) experience.
* Highly analytical, numbers-oriented, and able to interpret statistical data at both the user and business levels.
* Working knowledge of digital marketing and digital commerce, specifically traffic acquisition, e-commerce, and lead generation practices and related technologies.
* Strong attention to detail, extremely organized, and capable of managing projects with limited supervision.
* Knowledge of website design and UX best practices, and understanding of web development.
* Effective, proactive, and efficient communication skills.
* Comfortable working in a fast-paced, dynamic environment
Preferred Qualifications: Extensive experience with the Fullstory platform, familiarity with basic qual/quant research, strong understanding of how websites are developed and updated, including HTML, CSS, JavaScript and related front-end technologies , and working knowledge of mobile app development and related frameworks.
Working Conditions
* Work Environment: 100% Remote
* Schedule: Part-time employment.
Why Join Us?
* You will report directly to the COO, ensuring your strategies are heard, valued, and implemented without bureaucratic red tape. APPLY NOW!